Exclusive Beauty Supply Inc

★★☆☆☆

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I ordered a package of Moroccan Oil and a package of Mizani relaxer and their clarifying shampoo and conditioner. I got two packages of Moroccan oil and no shampoo. I sent back the extra package of Moroccan oil and let them know that I didn't get the Mizani shampoo. They said that they are not producing the shampoo. I waited for the shampoo for long time, I thought I may get the shampoo in recent future. Still no shampoo. So I sent the package back because I can't use the product without the clarifying shampoo. I already paid for the products because they want me to pay to the FedEx guy as soon as I got the product. So I didn't get time to open the package and check what I got. This happened before 3/18/10. Today is 4/29/10.I am still asking them to get my money back. They are saying that their policy is not giving the money back, they will credit it for my next purchase. I said that I am not going to purchase any product from them anymore. Still they don't want to pay me back. I am tired of calling them. Please don't do business with them. I beg you.

0
★☆☆☆☆

I ordered a package of Moroccan Oil and a package of Mizani relaxer and their clarifying shampoo and conditioner. I got two packages of Moroccan oil and no shampoo. I sent back the extra package of Moroccan oil and let them know that I didn't get the Mizani shampoo. They said that they are not producing the shampoo. I waited for the shampoo for long time, I thought I may get the shampoo in recent future. Still no shampoo. So I sent the package back because I can't use the product without the clarifying shampoo. I already paid for the products because they want me to pay to the FedEx guy as soon as I got the product. So I didn't get time to open the package and check what I got. This happened before 3/18/10. Today is 4/29/10.I am still asking them to get my money back. They are saying that their policy is not giving the money back, they will credit it for my next purchase. I said that I am not going to purchase any product from them anymore. Still they don't want to pay me back. I am tired of calling them. Please don't do business with them. I beg you.

Pros: Nothing

Cons: Greedy people

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I love the way my hair feels after I apply the hydrating styling cream and the moroccanoil treatment.

2
★★★★★

I love the way my hair feels after I apply the hydrating styling cream and the moroccanoil treatment.

Pros: one of the best product out there

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Bought the Keratin Complex straighting system and flat irons ($507) total. I had a class at my salon and watched the instruction video, Had my first client come in and, I performed the service to the instructions. Three days after the service my client called and said her hair was still curly. I asked her to come in so I could see her hair. Sure enough still curly it just made really them loose curls. I then contacted the rep (Ross Williams) he explained that they could not offer a refund only a credit with only a credit to what was not opened or used and at a 20% restocking fee. But wait how would I know if the product worked without opening it or using the flat irons they told me I had to use with the product. Haha my response was do you sell anything that works? answer was silent if he even answered. So I took it a step further and called his boss (Mac Kennedy) which explained there return policy ummmmmmmm which I still haven't saw anywhere in writing which I have requested. BUYER BEWARE!!!!!!!!!!!Didn't realize when I went to war for this country ( Iraq) I would be fighting for people like this. That try to take advantage of their position and not offer good old customer service. Maybe we would be better off in our state of economy if everyone offered good customer service over greed. If you have a product you say works and your customer buy's and uses it and it doesn't work and even explains to you what they did and your response was " Well it's just demi" WOW. Good Luck and God Bless

0
★☆☆☆☆

Bought the Keratin Complex straighting system and flat irons ($507) total. I had a class at my salon and watched the instruction video, Had my first client come in and, I performed the service to the instructions. Three days after the service my client called and said her hair was still curly. I asked her to come in so I could see her hair. Sure enough still curly it just made really them loose curls. I then contacted the rep (Ross Williams) he explained that they could not offer a refund only a credit with only a credit to what was not opened or used and at a 20% restocking fee. But wait how would I know if the product worked without opening it or using the flat irons they told me I had to use with the product. Haha my response was do you sell anything that works? answer was silent if he even answered. So I took it a step further and called his boss (Mac Kennedy) which explained there return policy ummmmmmmm which I still haven't saw anywhere in writing which I have requested. BUYER BEWARE!!!!!!!!!!!Didn't realize when I went to war for this country ( Iraq) I would be fighting for people like this. That try to take advantage of their position and not offer good old customer service. Maybe we would be better off in our state of economy if everyone offered good customer service over greed. If you have a product you say works and your customer buy's and uses it and it doesn't work and even explains to you what they did and your response was " Well it's just demi" WOW. Good Luck and God Bless

Pros: NONE

Cons: Horrible customer service,bad business morals and nothing but greed.

 

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