Pediatric Care Group Pa

★★★★☆
  • 7848 Lake Underhill Rd

    Orlando, FL 32822

    Map & Directions
  • 407-275-2676

About Pediatric Care Group Pa

Hours
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED

Health & Medical

Health & Medical
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Mom of 4 kids, oldest almost 11, youngest 19 months. First of all I have to say, All 3 doctors are great, very knowledgeable and most of the time take the time with the kids and parents to explain in detail what you need to know to get

3
★★★★★

Mom of 4 kids, oldest almost 11, youngest 19 months. First of all I have to say, All 3 doctors are great, very knowledgeable and most of the time take the time with the kids and parents to explain in detail what you need to know to get

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I took all three of my kids to this office soon after moving to Florida 2 years ago. I have to say that the doctors are wonderful, nice and very good at what they do. Unfortunately, the staff more than negates any good qualities of this

3
★★★★★

I took all three of my kids to this office soon after moving to Florida 2 years ago. I have to say that the doctors are wonderful, nice and very good at what they do. Unfortunately, the staff more than negates any good qualities of this

.

Not only is the slow way to receive the service, but also the indifference with which we have to deal from inefficient, incompetent, and negligent employees. Also, some of my friends, including a radio celebrity, have been having issues

3
★★★★★

Not only is the slow way to receive the service, but also the indifference with which we have to deal from inefficient, incompetent, and negligent employees. Also, some of my friends, including a radio celebrity, have been having issues

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Their appointments are availeble by the time your child is no longer sick. They "emergency" part of the office requires an appointment before they can see you. They charge you $30.00 for missing appointments and $20.00 for a nurse or doctor call back after 5:00Pm but no one will call you before that time (to charge you for the call). The waiting time always exceeds 2 1/2 hours with an appointment. If you have 3 kids they will cannot accomodate to see them all on the same day for "consideration" to other customers, therefore you have to come back and waist another day of your life in their waiting room. Their administrative personnel will give you the wrong appointment date and when you show up charge you for a no show fee. Is so unfortunate that such good doctors loose their patients due to the inexperince and poor customer service of their office personnel. They are not loosing my 3 children as customers but all the kids that interact with mine and that parecnts ask me for a recommendation as I will not like for them to be exposed to the same abuse I was.

0
★☆☆☆☆

Their appointments are availeble by the time your child is no longer sick. They "emergency" part of the office requires an appointment before they can see you. They charge you $30.00 for missing appointments and $20.00 for a nurse or doctor call back after 5:00Pm but no one will call you before that time (to charge you for the call). The waiting time always exceeds 2 1/2 hours with an appointment. If you have 3 kids they will cannot accomodate to see them all on the same day for "consideration" to other customers, therefore you have to come back and waist another day of your life in their waiting room. Their administrative personnel will give you the wrong appointment date and when you show up charge you for a no show fee. Is so unfortunate that such good doctors loose their patients due to the inexperince and poor customer service of their office personnel. They are not loosing my 3 children as customers but all the kids that interact with mine and that parecnts ask me for a recommendation as I will not like for them to be exposed to the same abuse I was.

Pros: Great doctors

Cons: Horrible customer service, excesive waiting time, rudeness of personnel

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This people were trying to charg me a cancellation fee (saying i didn't call to cancel and I did) from almost a year ago. They never called me or send any communication or even told me in one of the next visits about this situation. When i explained this to them they refused to remove the 15.00 dollars so now they lost all the money from my insurance because they didn't want to remove 15. Imagine if their financial records are so bad how are their medical records. scary!

0
★☆☆☆☆

This people were trying to charg me a cancellation fee (saying i didn't call to cancel and I did) from almost a year ago. They never called me or send any communication or even told me in one of the next visits about this situation. When i explained this to them they refused to remove the 15.00 dollars so now they lost all the money from my insurance because they didn't want to remove 15. Imagine if their financial records are so bad how are their medical records. scary!

Pros: The doctors are nice

Cons: the office staff is horrible and the waiting goes into an hour

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Dr Silva was my first baby doctor; I have to say that he's an excellent doctor, he take his time to explain you what's going on with your baby and all that stuff. I am a new mom; and I didnt knew that a new baby will have some bills from the hospital; then when I came to his third appointment 'cause he was sick and already had health insurance the secretary make me make a phone call to my insurance company to see if they could pay the bills, and I was half an hour and ddnt get response from the insurance company; my baby still sick; I told the secretary that I was on hold for too many time and if my insurance company ddnt pay them I will pay the $300 something bill; instead she said that the problem needed to be resolved "today" and ddnt even let the doctor see my baby. I told her you know what, Im going home, my baby is sick and you're giving priority to a bill; $300 when you're making thousands, and I left. Weeks later Medicaid took care of the bills; Now I have a new doctor, even when Dr Silva is a very good one that office will not gonna have a penny from my son's insurance company, because of their staff.

0
★☆☆☆☆

Dr Silva was my first baby doctor; I have to say that he's an excellent doctor, he take his time to explain you what's going on with your baby and all that stuff. I am a new mom; and I didnt knew that a new baby will have some bills from the hospital; then when I came to his third appointment 'cause he was sick and already had health insurance the secretary make me make a phone call to my insurance company to see if they could pay the bills, and I was half an hour and ddnt get response from the insurance company; my baby still sick; I told the secretary that I was on hold for too many time and if my insurance company ddnt pay them I will pay the $300 something bill; instead she said that the problem needed to be resolved "today" and ddnt even let the doctor see my baby. I told her you know what, Im going home, my baby is sick and you're giving priority to a bill; $300 when you're making thousands, and I left. Weeks later Medicaid took care of the bills; Now I have a new doctor, even when Dr Silva is a very good one that office will not gonna have a penny from my son's insurance company, because of their staff.

Pros: Quality of Doctor's Silva service and care

Cons: Terrible staffing; priority to money not to baby's health

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I do have to say that it is rare that an actual doctor calls you back anymore. The pediatricians here not only call you back with test results, but call you back to check on your child. That is knowing and caring for your patients in my book!

2
★★★★★

I do have to say that it is rare that an actual doctor calls you back anymore. The pediatricians here not only call you back with test results, but call you back to check on your child. That is knowing and caring for your patients in my book!

 

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