Aztec Plumbing & Drains

★★★☆☆
Southwest Florida's 1 Day Repipe Specialists
  • 4529 SE 16th Pl 102

    Cape Coral, FL 33904

    Map & Directions
  • 239-542-2284

Home Construction & Remodeling

Home Construction & Remodeling
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3.0 2
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I called early morning for a broken water heater. Made a service visit for after 4 pm with a guarentee that a dispatcher would call me 30 minutes before the technician got there to assure it would allow ample time for me to meet the gentlemen there since I work about 30 miles from my home. Called back later that morning and spoke with another person and she made note that I would be contacted with plenty of time for me to meet the tech there and completely understand why this call was important. Never got a call....called back around 4:15, wondering if I needed to leave work or not, as I'm the phone with Aztec, I get a call on my cell phone from the tech and he's in my driveway. I explained to him what happened and I was another town over at my job and that's why I wanted the call before he got there so I could get home to let him in. He very rudely told me he couldn't wait and there were other jobs he had to go to. I advised him about the many calls to the office and he tells me the appointment was set for 4:30, not true. I asked if he could go to another appt then in the area then come back...he told me no, very rudely again. I asked if there was another tech that they could send, again no. I told him "thank you so much for your help" and hung up the phone. Called the Aztec office back and spoke with the dispatcher that I had already spoken with twice that I never got a call and the tech is now in my driveway and I'm at work. He told me that there was nothing that he could do at this point and there was no one else to send there. Whatever, rude! Mentioned that I would never recommend this company again as I have in the past. He said "I'll make note of that." As I'm halfway home I get a call from the tech, who still in my driveway, asking me if I am almost there....um, no you don't! I told him that it had been taken care. Now I'm just thinking to myself, "why are you still there!?!"....20 minutes ago you said you couldn't wait here for me but you have wasted all this time sitting there. Why on Earth would I give this company my money? Thanks for nothing Aztec!

1
★☆☆☆☆

I called early morning for a broken water heater. Made a service visit for after 4 pm with a guarentee that a dispatcher would call me 30 minutes before the technician got there to assure it would allow ample time for me to meet the gentlemen there since I work about 30 miles from my home. Called back later that morning and spoke with another person and she made note that I would be contacted with plenty of time for me to meet the tech there and completely understand why this call was important. Never got a call....called back around 4:15, wondering if I needed to leave work or not, as I'm the phone with Aztec, I get a call on my cell phone from the tech and he's in my driveway. I explained to him what happened and I was another town over at my job and that's why I wanted the call before he got there so I could get home to let him in. He very rudely told me he couldn't wait and there were other jobs he had to go to. I advised him about the many calls to the office and he tells me the appointment was set for 4:30, not true. I asked if he could go to another appt then in the area then come back...he told me no, very rudely again. I asked if there was another tech that they could send, again no. I told him "thank you so much for your help" and hung up the phone. Called the Aztec office back and spoke with the dispatcher that I had already spoken with twice that I never got a call and the tech is now in my driveway and I'm at work. He told me that there was nothing that he could do at this point and there was no one else to send there. Whatever, rude! Mentioned that I would never recommend this company again as I have in the past. He said "I'll make note of that." As I'm halfway home I get a call from the tech, who still in my driveway, asking me if I am almost there....um, no you don't! I told him that it had been taken care. Now I'm just thinking to myself, "why are you still there!?!"....20 minutes ago you said you couldn't wait here for me but you have wasted all this time sitting there. Why on Earth would I give this company my money? Thanks for nothing Aztec!

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We recently had a leak in our plumbing that required us to shut our water off. We thought we would be without water for an entire day. We contacted Aztec plumbing at 4pm, and they had someone to our house by 6pm that night. Our plumbing was fixed within an hour, and they didn't even charge us an after hours fee. Their service person was very knowledgeable and professional! I know if I ever need a plumber again, they will be the first ones I call!

5
★★★★★

We recently had a leak in our plumbing that required us to shut our water off. We thought we would be without water for an entire day. We contacted Aztec plumbing at 4pm, and they had someone to our house by 6pm that night. Our plumbing was fixed within an hour, and they didn't even charge us an after hours fee. Their service person was very knowledgeable and professional! I know if I ever need a plumber again, they will be the first ones I call!

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