Bank Of America

★☆☆☆☆
  • 985 Pasadena Ave S

    South Pasadena, FL 33707

    Cross street: South Pasadena Branch & ATM

    Map & Directions
  • 727-343-0792

Finance

Finance
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Be prepared to wait in the Lobby. I have been living in South Pasadena for 20 years. I had an account several years ago with a lock box. Half the time I went in I knew I would have to wait to access my lockbox. Eventually I changed bank but recently returned and opened a new account with them. I was suprised that nothing had changed. Over the past three months I waited in the lobby a good 15 minutes to speak with someone about my account. I watched people leave in frustration on two occasions. The last time I called I was told to make an appointment when the person on the other end could have answered my question over the phone. Customer service is horrible at this bank. Be prepared to wait in the lobby for sometime, appointment or not!

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★☆☆☆☆

Be prepared to wait in the Lobby. I have been living in South Pasadena for 20 years. I had an account several years ago with a lock box. Half the time I went in I knew I would have to wait to access my lockbox. Eventually I changed bank but recently returned and opened a new account with them. I was suprised that nothing had changed. Over the past three months I waited in the lobby a good 15 minutes to speak with someone about my account. I watched people leave in frustration on two occasions. The last time I called I was told to make an appointment when the person on the other end could have answered my question over the phone. Customer service is horrible at this bank. Be prepared to wait in the lobby for sometime, appointment or not!

Pros: many locations

Cons: poor customer service

 

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