Blockbuster Video

★☆☆☆☆
  • 1501 Alton Rd

    Miami Beach, FL 33139

    Map & Directions
  • 305-538-0614

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Tonight, 56 minutes into a relaxing movie it froze - a defective DVD. I called the phone number (on the box) for the Blockbuster where I rented the film and there was no answer. I waited and called again, it rang and rang, but no answer. I checked the website and confirmed that the phone number was correct, called again, no answer. I checked store hours online and saw that they should be open, so I went to the store. I asked one of the cashiers what to do - she told me to get another copy of the DVD and exchange it. I did so, and went back to her but she refused to acknowledge me. The line in the store was very long, but I only wanted to ask if if she meant for me to leave the DVD that wasn't working and take the replacement, or if there was something more I should do.

Since she wouldn't help, I went to the exit lane and told the cashier theret that I was returning a damaged DVD and taking a replacement. He said "okay". I asked if that was all I needed to do, as this still seemed really casual to me - and he said, "oh no, you just won't be able to play it replacement because it still has the "alarm" attached (a green plastic device that keeps the case from opening that the cashiers must remove). Sensing sarcasim I advised him that I had been trying for about 30 minutes by phone and then in person to find out how to achieve what seemed to be a simple transaction. I also explained my frustration with them for not answering their phone, to which Michelle Glen, (who happened to be the manager on duty) replied "There is only one line". (I didn't get a busy signal when I called - it just rang with no answer.) I told the young man I didn't appreciate his sarcasm and asked him to remove the alarm. He did so but followed up with a one finger gesture that I doubt Blockbuster includes in their training manual. I will be cancelling my account and using NetFlix and the local video store going forward.

0
★☆☆☆☆

Tonight, 56 minutes into a relaxing movie it froze - a defective DVD. I called the phone number (on the box) for the Blockbuster where I rented the film and there was no answer. I waited and called again, it rang and rang, but no answer. I checked the website and confirmed that the phone number was correct, called again, no answer. I checked store hours online and saw that they should be open, so I went to the store. I asked one of the cashiers what to do - she told me to get another copy of the DVD and exchange it. I did so, and went back to her but she refused to acknowledge me. The line in the store was very long, but I only wanted to ask if if she meant for me to leave the DVD that wasn't working and take the replacement, or if there was something more I should do.

Since she wouldn't help, I went to the exit lane and told the cashier theret that I was returning a damaged DVD and taking a replacement. He said "okay". I asked if that was all I needed to do, as this still seemed really casual to me - and he said, "oh no, you just won't be able to play it replacement because it still has the "alarm" attached (a green plastic device that keeps the case from opening that the cashiers must remove). Sensing sarcasim I advised him that I had been trying for about 30 minutes by phone and then in person to find out how to achieve what seemed to be a simple transaction. I also explained my frustration with them for not answering their phone, to which Michelle Glen, (who happened to be the manager on duty) replied "There is only one line". (I didn't get a busy signal when I called - it just rang with no answer.) I told the young man I didn't appreciate his sarcasm and asked him to remove the alarm. He did so but followed up with a one finger gesture that I doubt Blockbuster includes in their training manual. I will be cancelling my account and using NetFlix and the local video store going forward.

 

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