Mad Hatter Utility Inc

★★★☆☆

About Mad Hatter Utility Inc

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Communications & Utilities
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2.8 5
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.

This water company has been the best thing that happened to Lutz residence. Felipe needs to go to the city and pay an $80 a month bill.But no he lives in Lutz and complains about a $20 a month bill. Get a life buddy. Now the company is

3
★★★★★

This water company has been the best thing that happened to Lutz residence. Felipe needs to go to the city and pay an $80 a month bill.But no he lives in Lutz and complains about a $20 a month bill. Get a life buddy. Now the company is

.

I'm was puzzled how it's possible to pay 2-1/2 to 3x more to remove sewage than to deliver fresh water, so I set up a chart that shows the cost to remove sewage per gallon of water delivered. In just 3 months, this cost has varied from $.0649 to $.0444 per gallon of water delivered. The corresponding monthly sewage charges were $30.13 and $43.77.

Does anyone know what formula is used by Mad Hatter to calculate the sewerage charge? If it's based on total monthly water use, then we're getting ripped off - badly - because well over half our monthly usage is for sprinkling the lawns.

Typically, sprinkling raises water usage to 11,000-12,000 gallons per month.

Not sprinkling reduces water use to 2640 - 2960 gallons.

Put another way, Sprinkling alone accounts for 8360 - 9040 gallons per month.

All other water use that actually puts sewage into the pipes amounts to just 24% of the water being delivered.

I asked the boss once why the sewage charge kept increasing every year. His reply was that Mad Hatter was allowed a 5% increase for their sewage charges due to inflation.

No mention was made about using ACTUAL inflation numbers, easily available from US Government sources on the internet.

More than 76% of the water I buy NEVER GOES DOWN ANY SEWER. It seeps into the ground to nourish my grass.

1
★☆☆☆☆

I'm was puzzled how it's possible to pay 2-1/2 to 3x more to remove sewage than to deliver fresh water, so I set up a chart that shows the cost to remove sewage per gallon of water delivered. In just 3 months, this cost has varied from $.0649 to $.0444 per gallon of water delivered. The corresponding monthly sewage charges were $30.13 and $43.77.

Does anyone know what formula is used by Mad Hatter to calculate the sewerage charge? If it's based on total monthly water use, then we're getting ripped off - badly - because well over half our monthly usage is for sprinkling the lawns.

Typically, sprinkling raises water usage to 11,000-12,000 gallons per month.

Not sprinkling reduces water use to 2640 - 2960 gallons.

Put another way, Sprinkling alone accounts for 8360 - 9040 gallons per month.

All other water use that actually puts sewage into the pipes amounts to just 24% of the water being delivered.

I asked the boss once why the sewage charge kept increasing every year. His reply was that Mad Hatter was allowed a 5% increase for their sewage charges due to inflation.

No mention was made about using ACTUAL inflation numbers, easily available from US Government sources on the internet.

More than 76% of the water I buy NEVER GOES DOWN ANY SEWER. It seeps into the ground to nourish my grass.

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.

This is the second time that I know I have being charged more then my water comsumption. We pay more then our neighbors that have four kids.
I am in the home and my wife works most of the day. We have installed water features with sensors so there is no run off, No leaks. And everytime i call to complain i'm told that i must have a leak.we are being charged grossley.
Our meter can't be read from a kneeling position with your face in the box. I have taken pictures with a good mega pixel camera and the meter can't be read. I asked my neighbors to see if it can be read and they say it can't be read.
The out come I 'm looking for is that the meter be changed so that it can be read properly..
I have filled with the BBB, and my next step will be to start a class action suit for anyone who can prove with documintation that they are being overcharged..
I would suggest you take a photo of your meter everyday and add the consumption at the end of the month to check for inconcistencies.

2
★★★★★

This is the second time that I know I have being charged more then my water comsumption. We pay more then our neighbors that have four kids.
I am in the home and my wife works most of the day. We have installed water features with sensors so there is no run off, No leaks. And everytime i call to complain i'm told that i must have a leak.we are being charged grossley.
Our meter can't be read from a kneeling position with your face in the box. I have taken pictures with a good mega pixel camera and the meter can't be read. I asked my neighbors to see if it can be read and they say it can't be read.
The out come I 'm looking for is that the meter be changed so that it can be read properly..
I have filled with the BBB, and my next step will be to start a class action suit for anyone who can prove with documintation that they are being overcharged..
I would suggest you take a photo of your meter everyday and add the consumption at the end of the month to check for inconcistencies.

Pros: NONE

Cons: Where being charged for water that we are not useing.

.

Mad Hatter Utility needs to bring themselves into the 21st century. Online payment or phone payments don't exist. Very shabby company.

0
★☆☆☆☆

Mad Hatter Utility needs to bring themselves into the 21st century. Online payment or phone payments don't exist. Very shabby company.

.

Mad Hatter is about as antiquated as businesses come. They do not accept credit cards, will not answer any question politely, and have absolutely no way to set up automatic payments. Their service and their employees are dull. I have had nothing but problems when it comes to having to deal with their "customer service" reps who would rather read you their standard operating procedure (from the manuals they apparently keep on hand at all times) than hear your question and provide a realistic or personalized answer. All in all, if I HAD a choice, I would not be one of their customers.

0
★☆☆☆☆

Mad Hatter is about as antiquated as businesses come. They do not accept credit cards, will not answer any question politely, and have absolutely no way to set up automatic payments. Their service and their employees are dull. I have had nothing but problems when it comes to having to deal with their "customer service" reps who would rather read you their standard operating procedure (from the manuals they apparently keep on hand at all times) than hear your question and provide a realistic or personalized answer. All in all, if I HAD a choice, I would not be one of their customers.

 

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