Sekine Rasner & Brock

★☆☆☆☆
  • 11945 San Jose Blvd # 400

    Jacksonville, FL 32223

    Map & Directions
  • 904-262-5333

About Sekine Rasner & Brock

Hours
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED

Health & Medical

Health & Medical
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I love Dr. Brock, but the office staff here is and always has been uncaring, rude, inefficient and obnoxious to deal with. I don't think that over an hour and a half wait time after the scheduled appointment is reasonable. I also don't think that 8 minutes on hold to schedule an appointment is reasonable. They don't even seem to care that you might have a life outside of waiting for their doctors.

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★☆☆☆☆

I love Dr. Brock, but the office staff here is and always has been uncaring, rude, inefficient and obnoxious to deal with. I don't think that over an hour and a half wait time after the scheduled appointment is reasonable. I also don't think that 8 minutes on hold to schedule an appointment is reasonable. They don't even seem to care that you might have a life outside of waiting for their doctors.

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Here's the thing- I love, love, love Dr. Brock and have gone there for years because of what a great doctor she is. But I am fed up with the staff and have decided to look for a new OBGYN!\r\n\r\nMy phone calls are never returned in the same day. I have had tests done and was told by a nurse I could get the results over the phone (with me calling of course- they'd never inform me of anything!). So, I called for the results and I was told I needed an appointment. After I pushed, I was told they could give me the results, but cannot explain to me what they mean. This is just one example of how awful they are to deal with. And the nurses are always rude and annoyed they have to return my calls. (I'm having a ton of infertility testing right now. I'm not just making up reasons to call. The doctor is telling me to do all these things.)\r\n\r\nOnce, I thought I was having a miscarriage (just turned out to be an unusual period) and they didn't return my phone call until the next day.\r\n\r\nPlus I have to wait 2 hours at times *after my appointment time. \r\n\r\nThere has to be a doctor's office with better customer service!

0
★☆☆☆☆

Here's the thing- I love, love, love Dr. Brock and have gone there for years because of what a great doctor she is. But I am fed up with the staff and have decided to look for a new OBGYN!\r\n\r\nMy phone calls are never returned in the same day. I have had tests done and was told by a nurse I could get the results over the phone (with me calling of course- they'd never inform me of anything!). So, I called for the results and I was told I needed an appointment. After I pushed, I was told they could give me the results, but cannot explain to me what they mean. This is just one example of how awful they are to deal with. And the nurses are always rude and annoyed they have to return my calls. (I'm having a ton of infertility testing right now. I'm not just making up reasons to call. The doctor is telling me to do all these things.)\r\n\r\nOnce, I thought I was having a miscarriage (just turned out to be an unusual period) and they didn't return my phone call until the next day.\r\n\r\nPlus I have to wait 2 hours at times *after my appointment time. \r\n\r\nThere has to be a doctor's office with better customer service!

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Every visit I've had with this office has been disappointing. They made a mistake with my insurance (told me they'd call me when it's fixed but I had to call them), at one time charged me too much (after several phone calls, they credited the overcharged amount back to me), and staff would tell me different things (one person would say my next appointment is for ""a"" and when I show up, they would say it's for ""b"". The doctors and staff seem rushed with me, and no one seems to be thorough. (My appointments were pregnancy-related.) I just moved from another state where I had an great doctor with great staff, and hope to find that here.

0
★☆☆☆☆

Every visit I've had with this office has been disappointing. They made a mistake with my insurance (told me they'd call me when it's fixed but I had to call them), at one time charged me too much (after several phone calls, they credited the overcharged amount back to me), and staff would tell me different things (one person would say my next appointment is for ""a"" and when I show up, they would say it's for ""b"". The doctors and staff seem rushed with me, and no one seems to be thorough. (My appointments were pregnancy-related.) I just moved from another state where I had an great doctor with great staff, and hope to find that here.

Cons: Staff are not thorough and have made many mistakes with no regret

 

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