Nubain Knots

★☆☆☆☆
Tues. - Fri. 10am to 5pm Sat. 10am to 2pm

About Nubain Knots

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  • Beauty Salons
  • Manicurists & Pedicurists
Details
  • Manicures

Personal Services

Personal Services
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The title is pretty self-explanatory. I met the salon owner with concerns of growing brotherlocks. She relayed to me that my hair was too short to begin the locking process, and she recommended other looks in the meantime. She charged me for the style that she did in my hair (and she used horrible gel that started to turn yellow after a few days).....AND THE CONSULTATION CHARGE FOR A SERVICE THAT I WAS UNABLE TO GET! Yes...she charged a consultation charge on top of the styling charge...and she didn't have any other appointments that afternoon! I could've contested to the $92 charge, but I took into consideration that maybe she needed the money to stay open in hard times, considering the economy, and the fact that it's a Black owned business...and I love giving back to my community.

The straw that really broke the camels back was today: Tuesday August 4, 2009. I guess she had taken a leave of absence during the later part of July, so I left 2 messages on the official salon voice messaging system during the day of Monday August 3, 2009. Do you think I got a call back after stressing the importance of a meeting that I had on Wednesday? HELL NO! This is where part of the issue arises: service. It would've been professional to call me back (after I provided my number on BOTH messages), and explain that you already made prior engagements.

I called every 15 minutes repeatedly after after 9AM (on Tuesday August 4, 2009), because salons typically open around that time. At exactly 945AM, my call went straight to the voice-mail messaging system, so I'm assuming she was checking the messages that were left for her. I called her at 1020 to ensure ample amount of time to listen to her voice messages. She told me that her day was pretty busy, HOWEVER, she said that she could be able to "squeeze me in" because her 12pm appointment was going to cancel. She told me to call her back around 1145 just to make sure. I went the EXTRA MILE and called her back at 1143.....and she tells me that "its not 1145", and to give her a call back in 5 minutes! At this point I'm fed up with her. She calls me back not even a minute later expressing that her client just walked through the door...and I'm left without any other options.

She is a terrific stylist, but her business practices absolutely suck! I mean, who the hell doesn't check their appointments or potential appointments the day before? These practices are enforced at Law offices and Medical offices for adequate scheduling(professional places of business); the specialist reviews their appointments and or schedule before the start of the next business day. Clearly, she's a little misguided on considerable ethics when it comes to business and client satisfaction...or maybe she doesn't like me considering the fact that I'm gay. I don't know...but what I am completely sure of, is that I will NO LONGER consider her for styling my hair, or anybody else's for that matter. Word of mouth goes a LONG way, and I'll be sure to spread the word about this horrible service that I've received.

1
★☆☆☆☆

The title is pretty self-explanatory. I met the salon owner with concerns of growing brotherlocks. She relayed to me that my hair was too short to begin the locking process, and she recommended other looks in the meantime. She charged me for the style that she did in my hair (and she used horrible gel that started to turn yellow after a few days).....AND THE CONSULTATION CHARGE FOR A SERVICE THAT I WAS UNABLE TO GET! Yes...she charged a consultation charge on top of the styling charge...and she didn't have any other appointments that afternoon! I could've contested to the $92 charge, but I took into consideration that maybe she needed the money to stay open in hard times, considering the economy, and the fact that it's a Black owned business...and I love giving back to my community.

The straw that really broke the camels back was today: Tuesday August 4, 2009. I guess she had taken a leave of absence during the later part of July, so I left 2 messages on the official salon voice messaging system during the day of Monday August 3, 2009. Do you think I got a call back after stressing the importance of a meeting that I had on Wednesday? HELL NO! This is where part of the issue arises: service. It would've been professional to call me back (after I provided my number on BOTH messages), and explain that you already made prior engagements.

I called every 15 minutes repeatedly after after 9AM (on Tuesday August 4, 2009), because salons typically open around that time. At exactly 945AM, my call went straight to the voice-mail messaging system, so I'm assuming she was checking the messages that were left for her. I called her at 1020 to ensure ample amount of time to listen to her voice messages. She told me that her day was pretty busy, HOWEVER, she said that she could be able to "squeeze me in" because her 12pm appointment was going to cancel. She told me to call her back around 1145 just to make sure. I went the EXTRA MILE and called her back at 1143.....and she tells me that "its not 1145", and to give her a call back in 5 minutes! At this point I'm fed up with her. She calls me back not even a minute later expressing that her client just walked through the door...and I'm left without any other options.

She is a terrific stylist, but her business practices absolutely suck! I mean, who the hell doesn't check their appointments or potential appointments the day before? These practices are enforced at Law offices and Medical offices for adequate scheduling(professional places of business); the specialist reviews their appointments and or schedule before the start of the next business day. Clearly, she's a little misguided on considerable ethics when it comes to business and client satisfaction...or maybe she doesn't like me considering the fact that I'm gay. I don't know...but what I am completely sure of, is that I will NO LONGER consider her for styling my hair, or anybody else's for that matter. Word of mouth goes a LONG way, and I'll be sure to spread the word about this horrible service that I've received.

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More about Nubain Knots

Nubian Knots is natural hair salon and boutique. We specialize in providing services for those unintereted in chemically treating their hair. Our store carries a large selection of authentic African garments, accessories, fabric, and jewelry. Come t

 

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