SoBeach Rentals

★☆☆☆☆
  • 1370 Washington Avenue

    Miami Beach, FL 33139

    Cross street: One block from Miami Convention Center

    Map & Directions
  • 305-858-0957

About SoBeach Rentals

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Real Estate

Real Estate
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Sobeach Rentals is not what you think it is! They are not part of any of the hotels they are booking. We showed up with our car and the hotel valet would not take our car because we were with Sobeach Rentals. We had to park in a lot 4 blocks away and pay overnight rates. We were ignored and frowned at by the staff in the hotel when they found out we were with Sobeach Rentals. The room was NOT what we clearly discussed, agreed upon, and paid for over the phone. It is hard to get them on the phone after payment. This was the worst trip I've had in 40 years of travel....nothing comes close to this. To top it off, when we finally spoke with someone after quickly realizing our dilemma, they began turning the tables and berating us as if we had caused them problems. Travis, who works for them, was the liaison that tried to help us, but it seems his hands were tied...unless he's just a buffer. BEWARE: DO NOT BOOK WITH SOBEACH RENTALS!

0
★☆☆☆☆

Sobeach Rentals is not what you think it is! They are not part of any of the hotels they are booking. We showed up with our car and the hotel valet would not take our car because we were with Sobeach Rentals. We had to park in a lot 4 blocks away and pay overnight rates. We were ignored and frowned at by the staff in the hotel when they found out we were with Sobeach Rentals. The room was NOT what we clearly discussed, agreed upon, and paid for over the phone. It is hard to get them on the phone after payment. This was the worst trip I've had in 40 years of travel....nothing comes close to this. To top it off, when we finally spoke with someone after quickly realizing our dilemma, they began turning the tables and berating us as if we had caused them problems. Travis, who works for them, was the liaison that tried to help us, but it seems his hands were tied...unless he's just a buffer. BEWARE: DO NOT BOOK WITH SOBEACH RENTALS!

Pros: Travis - TRIED to help us.

Cons: Too many to list...see review.

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We PRE-PAID 100% for 6 nights one month before traveling. We booked the Bentley Hotel, but less than a week before checking in they told me the air conditioner wasn't working. A few days before check in, they said the a/c wouldn't be repaired in time for our stay and they were having contract issues with the hotel. I was told that I could try staying in the Shelborne, and if we didn't like it we could check out and get our money back. The room wasn't very nice, and the experience and customer service was far from what we expected so we checked out after we found The Palms on South Beach for the same price. Sobeach Rentals didn't return my calls, and when I finally caught them on the phone they would tell me that they gave me a refund, but could never confirm the date or amount and my bank never saw the refund. I finally had to resort to disputing the charge, and I will never use a rental company separate from the hotel again. Pre-paying for a hotel room, checking in with a person in front of the hotel, no room service available, no housekeeping and Sobeach Rentals' room being "separate" from the hotel was not the experience I expected, especially for the price.

0
★☆☆☆☆

We PRE-PAID 100% for 6 nights one month before traveling. We booked the Bentley Hotel, but less than a week before checking in they told me the air conditioner wasn't working. A few days before check in, they said the a/c wouldn't be repaired in time for our stay and they were having contract issues with the hotel. I was told that I could try staying in the Shelborne, and if we didn't like it we could check out and get our money back. The room wasn't very nice, and the experience and customer service was far from what we expected so we checked out after we found The Palms on South Beach for the same price. Sobeach Rentals didn't return my calls, and when I finally caught them on the phone they would tell me that they gave me a refund, but could never confirm the date or amount and my bank never saw the refund. I finally had to resort to disputing the charge, and I will never use a rental company separate from the hotel again. Pre-paying for a hotel room, checking in with a person in front of the hotel, no room service available, no housekeeping and Sobeach Rentals' room being "separate" from the hotel was not the experience I expected, especially for the price.

Pros: on the beach

Cons: lack of customer service

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We booked three rooms through SoBeach Rentals for 3/26-3/29/09 at the Shelborne Hotel in Miami. Less then 24 hrs before we arrived- they told us they would have to move 2 of the rooms but not to worry bc they were taking care of it. THEY NEVER TOOK CARE OF IT AND IGNORED US FOR THE REST OF THE TRIP! We had one room for 6 girls! (Luckily the others found another room on their own) They LIED to us numerous times saying they had another hotel room. They did not provide TOWELS or TOILET PAPER the entire time and WE WERE ROBBED. And the room had insects. I tried to contact them numerous times for a refund and now they are ignoring me. DO NOT USE THIS COMPANY!!!!!!!!

0
★☆☆☆☆

We booked three rooms through SoBeach Rentals for 3/26-3/29/09 at the Shelborne Hotel in Miami. Less then 24 hrs before we arrived- they told us they would have to move 2 of the rooms but not to worry bc they were taking care of it. THEY NEVER TOOK CARE OF IT AND IGNORED US FOR THE REST OF THE TRIP! We had one room for 6 girls! (Luckily the others found another room on their own) They LIED to us numerous times saying they had another hotel room. They did not provide TOWELS or TOILET PAPER the entire time and WE WERE ROBBED. And the room had insects. I tried to contact them numerous times for a refund and now they are ignoring me. DO NOT USE THIS COMPANY!!!!!!!!

Pros: NOTHING! HORRIBLE!

Cons: horrible customer service, disgusting dirty room

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Beware of this scamming company. They ruined my friend's baccalaureate party. 12 girls arrive in Florida, booked 3 rooms, paid in FULL. When we arrived they tell us they have 1 room, there is nothing they can do and not their problem. They refunded the money, but 8 girls had no where to sleep in Miami during a huge conference when all the hotels were full as it was. We had to get a second room 10 MILES away from where the party was. That night, the room got burglarized, and the police woman talked to the General manager of the hotel (who, btw, wants nothing to do with you if you book through this company because of all the problems) made it clear that this happens with this company and wasn't surprised to hear that we were robbed, most likely by this scamming company. SoBeach would not answer our calls the entire time, even when the cops were in our room. This company is unethical and unprofessional. You would be a fool to use this company. They completely screwed us, I have never dealt with that level of unprofessional-ism in my life and I teach business ethics and marketing.

1
★☆☆☆☆

Beware of this scamming company. They ruined my friend's baccalaureate party. 12 girls arrive in Florida, booked 3 rooms, paid in FULL. When we arrived they tell us they have 1 room, there is nothing they can do and not their problem. They refunded the money, but 8 girls had no where to sleep in Miami during a huge conference when all the hotels were full as it was. We had to get a second room 10 MILES away from where the party was. That night, the room got burglarized, and the police woman talked to the General manager of the hotel (who, btw, wants nothing to do with you if you book through this company because of all the problems) made it clear that this happens with this company and wasn't surprised to hear that we were robbed, most likely by this scamming company. SoBeach would not answer our calls the entire time, even when the cops were in our room. This company is unethical and unprofessional. You would be a fool to use this company. They completely screwed us, I have never dealt with that level of unprofessional-ism in my life and I teach business ethics and marketing.

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