Creative Designs

★☆☆☆☆

About Creative Designs

Categories
  • Floor Coverings
Details
  • Carpeting

Home & Garden

Home & Garden
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If you have a problem after installation, Jonie Miller, the owner will not return your phone call or have the courage to stand up and admit a mistake caused by the incompetence under her management. We purchased Shaw carpeting for our home and the seams were not done properly. Almost every seam was visible and only got worse after her installer tried to fix them. Jonie sent a representative from Shaw Carpeting to inspect the carpeting and their determination was "installer error." We have tried for over 2 months to reach her, leaving numerous messages. She does not call back. We filed a complaint with the BBB and she did not respond to them either. Just the courtesy of a return phone call and the common decency to speak with us concerning this matter would have been expected from a professional, which Jonie claims to be.

1
★☆☆☆☆

If you have a problem after installation, Jonie Miller, the owner will not return your phone call or have the courage to stand up and admit a mistake caused by the incompetence under her management. We purchased Shaw carpeting for our home and the seams were not done properly. Almost every seam was visible and only got worse after her installer tried to fix them. Jonie sent a representative from Shaw Carpeting to inspect the carpeting and their determination was "installer error." We have tried for over 2 months to reach her, leaving numerous messages. She does not call back. We filed a complaint with the BBB and she did not respond to them either. Just the courtesy of a return phone call and the common decency to speak with us concerning this matter would have been expected from a professional, which Jonie claims to be.

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