Jon' Ric Salon and Day Spa

★★★★☆
  • 303 E Altamonte Dr

    Altamonte Springs, FL 32701

    Map & Directions
  • 407-695-7500

About Jon' Ric Salon and Day Spa

Categories

Personal Services

Personal Services
More choices in Altamonte Springs:
Resultset_next

Best Western

110 S Orlando Ave Winter Park, CO

Resultset_next

Winter Park MedSpa

1841 W Fairbanks Ave Winter Park, CO

4.0 3
Hi! Sign in to let us know how Jon' Ric Salon and Day Spa was?
Write a Review
.

I was simply appalled with the customer service at this place. Considering people go to a salon and spa to get pampered and relax, you would think they would put a little more emphasis on the customer experience.

I bought a Groupon for a couples massage for a Valentine's Day gift. Simply getting an appointment was extremely difficult; it took multiple calls and a few days before I was able to set one. And then after I finally got one, while on our way to our appointment, I received a call that one of the masseuses was sick and that we would have to reschedule. I understand that people get sick, but I was a bit thrown off that they waited until just minutes before the appointment to call. They then could not give me a definite response when I could reschedule and said they would call me back that day. They did not so I called again the next day. Again, no call back. I got to go through the same ridiculous motions to reschedule an appointment as I did setting it the first time.

The second try at our massages was even worse. We arrived a few minutes early to a disheveled receptionist that we should have taken as a tip-off to the lack of professionalism we were about to encounter. As we walked up to check in, another untidy woman walked over and quietly said to her in a somewhat panicked tone, ??we don??t have another masseuse here!? Even though I had confirmed the appointment, they somehow did not have it. Then, yet another woman, dressed like she was getting into bed, walked over (I assumed the manager). Right from the start everything they said to us was with an attitude, like it was somehow our fault that they did not have our appointment. They then told me that my Groupon was already used because I was a no-show for the last appointment. After I, as nicely as possible, explained that it was actually them that canceled on us when we were minutes away (which for some reason they did not believe), they said they guessed they could fit us in an hour later so we should go get something to eat and come back. All along having extreme attitude. I was so annoyed and in shock of how unprofessional and rude these people had been that there was no way I was going to be able to enjoy a massage. I told them that I did not want to give them my business so thank you but I will contact Groupon to have it canceled and refunded. The one woman then had the nerve to threaten me that I would not get my money back because Groupon would see that it was already used. Needless to say, I got my money back, because fortunately, unlike the Jon Ric Salon and Day Spa, Groupon has phenomenal customer service.

I will never give this place my business! And if you are looking for an enjoyable salon and/or spa experience, DON??T GO HERE!

1
★☆☆☆☆

I was simply appalled with the customer service at this place. Considering people go to a salon and spa to get pampered and relax, you would think they would put a little more emphasis on the customer experience.

I bought a Groupon for a couples massage for a Valentine's Day gift. Simply getting an appointment was extremely difficult; it took multiple calls and a few days before I was able to set one. And then after I finally got one, while on our way to our appointment, I received a call that one of the masseuses was sick and that we would have to reschedule. I understand that people get sick, but I was a bit thrown off that they waited until just minutes before the appointment to call. They then could not give me a definite response when I could reschedule and said they would call me back that day. They did not so I called again the next day. Again, no call back. I got to go through the same ridiculous motions to reschedule an appointment as I did setting it the first time.

The second try at our massages was even worse. We arrived a few minutes early to a disheveled receptionist that we should have taken as a tip-off to the lack of professionalism we were about to encounter. As we walked up to check in, another untidy woman walked over and quietly said to her in a somewhat panicked tone, ??we don??t have another masseuse here!? Even though I had confirmed the appointment, they somehow did not have it. Then, yet another woman, dressed like she was getting into bed, walked over (I assumed the manager). Right from the start everything they said to us was with an attitude, like it was somehow our fault that they did not have our appointment. They then told me that my Groupon was already used because I was a no-show for the last appointment. After I, as nicely as possible, explained that it was actually them that canceled on us when we were minutes away (which for some reason they did not believe), they said they guessed they could fit us in an hour later so we should go get something to eat and come back. All along having extreme attitude. I was so annoyed and in shock of how unprofessional and rude these people had been that there was no way I was going to be able to enjoy a massage. I told them that I did not want to give them my business so thank you but I will contact Groupon to have it canceled and refunded. The one woman then had the nerve to threaten me that I would not get my money back because Groupon would see that it was already used. Needless to say, I got my money back, because fortunately, unlike the Jon Ric Salon and Day Spa, Groupon has phenomenal customer service.

I will never give this place my business! And if you are looking for an enjoyable salon and/or spa experience, DON??T GO HERE!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Went to Jon Ric and had a horrible massage. It was so bad, I stopped the massage therapist halfway through. I don't even think she was a licensed massage therapist. My massage felt like someone putting lotion on me. She hurt me a

3
★★★★★

Went to Jon Ric and had a horrible massage. It was so bad, I stopped the massage therapist halfway through. I don't even think she was a licensed massage therapist. My massage felt like someone putting lotion on me. She hurt me a

.

Went to Jon Ric Salon for a japanese straightener and was put with James. What a miracle worker he is, my hair was just horrible ugly curls everywhere. James gave me a bio Ionic japanese straightener and OMG my hair is now just wonderful. James let me know step by step what was going on through the whole process I felt so comfortable and confident with James his educational skills are top notch. I just shampooed my hair for the first time and my hair is incredible. I did not even have to blowdry it and it is perfectly straight and not a frizz anywhere. I can't wait to go back and see James for my hilites and lowlites with the way my hair turned out the first time the second can only be better.??

2
★★★★★

Went to Jon Ric Salon for a japanese straightener and was put with James. What a miracle worker he is, my hair was just horrible ugly curls everywhere. James gave me a bio Ionic japanese straightener and OMG my hair is now just wonderful. James let me know step by step what was going on through the whole process I felt so comfortable and confident with James his educational skills are top notch. I just shampooed my hair for the first time and my hair is incredible. I did not even have to blowdry it and it is perfectly straight and not a frizz anywhere. I can't wait to go back and see James for my hilites and lowlites with the way my hair turned out the first time the second can only be better.??

Pros: great education, friendly, great atmosphere, goes the extra

Cons: none

 

Wait, you're the expert.

If you've been to or used Jon' Ric Salon and Day Spa, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review