Salon Estetica

★★★★☆
  • 10435 Gibsonton Dr

    Riverview, FL 33578

    Map & Directions
  • 813-236-1800

Personal Services

Personal Services
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LOVE LOVE LOVE this place. Get highlights regularly. I always get a hand massage not sure what JB meant?! Love the new estethician CC I see her for peels and I'm always glowing.

5
★★★★★

LOVE LOVE LOVE this place. Get highlights regularly. I always get a hand massage not sure what JB meant?! Love the new estethician CC I see her for peels and I'm always glowing.

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No hand or head massges here, they seemed to do that for the first visits. If you come every month then you need to ask, and there is a small charge. My first experience with Amy L. was (Nov. 2011) when I placed with her for a single-process base color and a partial highlight. I normally only came to see Tony, however we spoke explained my dislikes for gold and red in the blonde cool highlights I wanted. Afterward we ended up with brassy goldish red blonde highlights, I decided to contact her about it and come in about getting them redone. I was not happy with their final look and after coming back in when her schedule allowed within the same weekend, and speaking to her about the problems I saw. She agreed to make me wait a few weeks or till the next highlight so to "avoid" further damaging my hair. I was told that my next highlight would be no charge, I accepted this. So I agreed to give salon and Amy L. another chance to fix the problem. I scheduled the next session routinely to just touch up my base and that was in December 2011, my scheduled care for hair would be to highlight every other month so highlighting would be scheduled in January 2012 with my next touch up. I made that appt for Amy L. Specifically after she had seem genuinely sincere in her way of handling me and the upset I had felt over my hair in December 2011. I was at a frustration of recoloring myself or leaving the salon to go elsewhere, but she convinced me to stay. Unfortunately, when I returned in January 2012, to get my services upon checking out I come to leave that "no such courtesy of no charge for the highlights had been recorded". I had been billed full price as if it never happened so I asked to speak to her to clear things up and remind her of the December 2011, situation and her acknowledge of the problems and her advice to wait etc... She clearly convinced me not to try to re-highlight at that revisit back in December because it would damage my hair. She neglected to tell me that if I did not redo it within 7 days then the no charge courtesy would not apply. However today that was what she allowed another staff member relay to me, so rather than coming out in person to speak to me. She insisted that I was to pay full price for the highlight and no such credit existed and I had expired my 7days to have it redone back in December 2011. So I have decided that maybe it was her selective memory, or way of leaving details out when disclosing all options and their deadlines, or the way of not even facing me at the end when I found out she went back on her word. All of this leaves me feeling wow how little value me as a customer has and my future business. So disappointing to have a hair stylist and Co-owner of the salon do business like this. Next time you get someone's word have them put it in writing. So now my facials, make up, and highlights, monthly base color, product sales, and hair cuts will be going elsewhere. Then also was no referral credits given either since they told me to send 3 of my friends and I would have a free service. Not trustworthy for anything they say.

1
★☆☆☆☆

No hand or head massges here, they seemed to do that for the first visits. If you come every month then you need to ask, and there is a small charge. My first experience with Amy L. was (Nov. 2011) when I placed with her for a single-process base color and a partial highlight. I normally only came to see Tony, however we spoke explained my dislikes for gold and red in the blonde cool highlights I wanted. Afterward we ended up with brassy goldish red blonde highlights, I decided to contact her about it and come in about getting them redone. I was not happy with their final look and after coming back in when her schedule allowed within the same weekend, and speaking to her about the problems I saw. She agreed to make me wait a few weeks or till the next highlight so to "avoid" further damaging my hair. I was told that my next highlight would be no charge, I accepted this. So I agreed to give salon and Amy L. another chance to fix the problem. I scheduled the next session routinely to just touch up my base and that was in December 2011, my scheduled care for hair would be to highlight every other month so highlighting would be scheduled in January 2012 with my next touch up. I made that appt for Amy L. Specifically after she had seem genuinely sincere in her way of handling me and the upset I had felt over my hair in December 2011. I was at a frustration of recoloring myself or leaving the salon to go elsewhere, but she convinced me to stay. Unfortunately, when I returned in January 2012, to get my services upon checking out I come to leave that "no such courtesy of no charge for the highlights had been recorded". I had been billed full price as if it never happened so I asked to speak to her to clear things up and remind her of the December 2011, situation and her acknowledge of the problems and her advice to wait etc... She clearly convinced me not to try to re-highlight at that revisit back in December because it would damage my hair. She neglected to tell me that if I did not redo it within 7 days then the no charge courtesy would not apply. However today that was what she allowed another staff member relay to me, so rather than coming out in person to speak to me. She insisted that I was to pay full price for the highlight and no such credit existed and I had expired my 7days to have it redone back in December 2011. So I have decided that maybe it was her selective memory, or way of leaving details out when disclosing all options and their deadlines, or the way of not even facing me at the end when I found out she went back on her word. All of this leaves me feeling wow how little value me as a customer has and my future business. So disappointing to have a hair stylist and Co-owner of the salon do business like this. Next time you get someone's word have them put it in writing. So now my facials, make up, and highlights, monthly base color, product sales, and hair cuts will be going elsewhere. Then also was no referral credits given either since they told me to send 3 of my friends and I would have a free service. Not trustworthy for anything they say.

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Bree, I just wanted to let you know how much I am enjoying the cut & color you gave me last week. You got it right the first time and I am thrilled. You are truly a "hair artist"! I will call you in late August to schedule again with you.

5
★★★★★

Bree, I just wanted to let you know how much I am enjoying the cut & color you gave me last week. You got it right the first time and I am thrilled. You are truly a "hair artist"! I will call you in late August to schedule again with you.

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Message from Salon Estetica

Haircuts, AVEDA Hair Color that is 97% Naturally Derived. leaves hair virtually damage free! Skin care, Facials, Massage, Complete Body Waxing, Make up

More about Salon Estetica

Hair Cuts, Hair Color, High Lights, Skin care, Facials, Make Up, Massage, Complete Body Waxing from Eyebrows to Brazilian

 

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