Best Boat Club

★★★★★

About Best Boat Club

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  • Personal Watercraft
  • Boat Excursions
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  • Boat Rental

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I am the owner of Best Boat Club and Rentals. We have been in business since 1996 and have never had a complaint like this. There are a few things that my employees did not do well but all has been corrected to the satisfaction of our guest. At first I did not pay much attention to this posting because it is so over the top I would think that anyone reading it would not give it much merit. I have since decided I should address it in case anyone would pay attention.

Real Facts
The boat broke down with a complete lower unit (gear box) failure. This could be from normal use or impact damage. The employee messed up and did not explain our policy well. It was not clearly communicated to the renter that we are going to hold the $2000 until our mechanic can look at the motor to see if the renter did in fact hit something that damaged the gears. The renter did not give us time before he went on this rampage and written assault. After the mechanic looked at the boat it was determined that it was not impact damage but a component failure. The renter (self proclaimed expert of over 30 years experience) in his written complaint said he knows ??exactly what happened? diagnosed the problem as a spun hub and lack of maintenance. He was completely wrong since it was a complete component failure of the gear box. His statement ??This company, in effect, rented me a boat with ??bald tires? is again a complete fabrication of the facts. The reason we had questioned whether there was impact damage is he was in an area that he was told not to go and with the whether being as it was we wondered if he hit the rocks of the jetty. Our boats are allowed in the ocean as the web-site states but we do restrict it when it is too rough for safety reasons.

Other Facts
1. Renter was told verbally not to use the ocean, (employee forgot to get the signature not to go into the ocean since it was truly too rough.)
2. Boat was rented for 4 hours and broke down 3 and a half hours into rental.
3.Customer did not wait but 22 minutes for tow.
4.Tow Boat loves us because we pay a huge contract to cover 25 boats in Broward County and last year we had only 24 tows, including operator error by renters, out of our almost 3,000 rentals. This is an excellent record!!!
5.Absoulutey ridiculous that the renter said there was a hole in the boat and it was taking on water as well as other maintenance issues. (Complete fabrication)

Conclusion
After mechanic determined the renter was not at fault we released the hold on the $2000. The customer was never even charged the rental. The customer stated the price of the boat was more than he was quoted but he knew the price quoted did not cover tax and fuel (which does not matter anyway because he was never charged for the boat rental). I personally had several conversations via the phone to handle this and he was completely satisfied with the final outcome.

I have been in business for over 15 years at the same marinas. If I operated at a level of 10% of his internet rant the marina would have kicked me out and I would have been out of business long ago. This is the first complaint the resort has ever got about us. It is obvious that the renter was piling on and making ridiculous statements. On the other hand we should of done a better job of explaining to the renter how the procedures work when we have a suspicion of the renter causing damage.

5
★★★★★

I am the owner of Best Boat Club and Rentals. We have been in business since 1996 and have never had a complaint like this. There are a few things that my employees did not do well but all has been corrected to the satisfaction of our guest. At first I did not pay much attention to this posting because it is so over the top I would think that anyone reading it would not give it much merit. I have since decided I should address it in case anyone would pay attention.

Real Facts
The boat broke down with a complete lower unit (gear box) failure. This could be from normal use or impact damage. The employee messed up and did not explain our policy well. It was not clearly communicated to the renter that we are going to hold the $2000 until our mechanic can look at the motor to see if the renter did in fact hit something that damaged the gears. The renter did not give us time before he went on this rampage and written assault. After the mechanic looked at the boat it was determined that it was not impact damage but a component failure. The renter (self proclaimed expert of over 30 years experience) in his written complaint said he knows ??exactly what happened? diagnosed the problem as a spun hub and lack of maintenance. He was completely wrong since it was a complete component failure of the gear box. His statement ??This company, in effect, rented me a boat with ??bald tires? is again a complete fabrication of the facts. The reason we had questioned whether there was impact damage is he was in an area that he was told not to go and with the whether being as it was we wondered if he hit the rocks of the jetty. Our boats are allowed in the ocean as the web-site states but we do restrict it when it is too rough for safety reasons.

Other Facts
1. Renter was told verbally not to use the ocean, (employee forgot to get the signature not to go into the ocean since it was truly too rough.)
2. Boat was rented for 4 hours and broke down 3 and a half hours into rental.
3.Customer did not wait but 22 minutes for tow.
4.Tow Boat loves us because we pay a huge contract to cover 25 boats in Broward County and last year we had only 24 tows, including operator error by renters, out of our almost 3,000 rentals. This is an excellent record!!!
5.Absoulutey ridiculous that the renter said there was a hole in the boat and it was taking on water as well as other maintenance issues. (Complete fabrication)

Conclusion
After mechanic determined the renter was not at fault we released the hold on the $2000. The customer was never even charged the rental. The customer stated the price of the boat was more than he was quoted but he knew the price quoted did not cover tax and fuel (which does not matter anyway because he was never charged for the boat rental). I personally had several conversations via the phone to handle this and he was completely satisfied with the final outcome.

I have been in business for over 15 years at the same marinas. If I operated at a level of 10% of his internet rant the marina would have kicked me out and I would have been out of business long ago. This is the first complaint the resort has ever got about us. It is obvious that the renter was piling on and making ridiculous statements. On the other hand we should of done a better job of explaining to the renter how the procedures work when we have a suspicion of the renter causing damage.

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.

I am the owner of Best Boat Club and Rentals. We have been in business since 1996 and have never had a complaint like this. There are a few things that my employees did not do well but all has been corrected to the satisfaction of our

3
★★★★★

I am the owner of Best Boat Club and Rentals. We have been in business since 1996 and have never had a complaint like this. There are a few things that my employees did not do well but all has been corrected to the satisfaction of our

.

FRAUD - Worst Boat Rental Experience FRAUD

To call Best Boat Rentals a scam would be like calling the earthquake that hit Japan a minor inconvenience. I truly believe this business is nothing but a front for a tourist rip-off ring.

3
★★★★★

FRAUD - Worst Boat Rental Experience FRAUD

To call Best Boat Rentals a scam would be like calling the earthquake that hit Japan a minor inconvenience. I truly believe this business is nothing but a front for a tourist rip-off ring.

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OK Like ALL memberships there are rules its simple, YOU BREAK IT, YOU BUY IT! Obviously the guy complaining must have wrecked the boat and didnt want to pay. Learn to drive MORON! If you know how to drive a boat then you will not have the problem he had.

I was a member of Best Boat Club Ft. Lauderdale from March 2009 to March 2010. I look forward to renewing my membership but havent due to obvious " Econimc " reasons. It not only upsets me but sickens me that some dishonest scumbag would write such garbage about this particular boat club. During my membership with them they were absolutely 100% honest, incredible, & made my family and I feel like we were home. Upon our arrivals they would load the boat from our truck with out us asking, they made sure that we had everything we needed at all times and never nailed us with late fees when arriving 30 minutes or an hour late like ALL OTHER BOAT CLUBS DO!

The manager Dave is extremly professional and courteous, he occassionally calls to see how the family and I are doing and kept us abreast of specials and discounts.

Heres the kicker, my wife and I shared our 5th year anniversary last year and the Manager Dave came up with the idea to use one of there boats to make our night special. He had his staff dress the boat with roses and candle lit upon arrival! He not only discounted the boat rate but he also went as far as preparing the evening by making local reservations to an exclusive resturant which was dock ready. He had a staff member stay a little late to assure our safe passage back to the marina. He made our night incredible without expecting or recieving a single dime for it.

The point is that these guys are a family business and will make you feel a part of it, wether your a member or not. I highly recommend the Best Boat Club of Ft. Lauderdale to anyone. I cant say anything bad about them and really look forward to doing more business with them. Try them out I promise you wont be dissappointed, these guys truly are awesome!

5
★★★★★

OK Like ALL memberships there are rules its simple, YOU BREAK IT, YOU BUY IT! Obviously the guy complaining must have wrecked the boat and didnt want to pay. Learn to drive MORON! If you know how to drive a boat then you will not have the problem he had.

I was a member of Best Boat Club Ft. Lauderdale from March 2009 to March 2010. I look forward to renewing my membership but havent due to obvious " Econimc " reasons. It not only upsets me but sickens me that some dishonest scumbag would write such garbage about this particular boat club. During my membership with them they were absolutely 100% honest, incredible, & made my family and I feel like we were home. Upon our arrivals they would load the boat from our truck with out us asking, they made sure that we had everything we needed at all times and never nailed us with late fees when arriving 30 minutes or an hour late like ALL OTHER BOAT CLUBS DO!

The manager Dave is extremly professional and courteous, he occassionally calls to see how the family and I are doing and kept us abreast of specials and discounts.

Heres the kicker, my wife and I shared our 5th year anniversary last year and the Manager Dave came up with the idea to use one of there boats to make our night special. He had his staff dress the boat with roses and candle lit upon arrival! He not only discounted the boat rate but he also went as far as preparing the evening by making local reservations to an exclusive resturant which was dock ready. He had a staff member stay a little late to assure our safe passage back to the marina. He made our night incredible without expecting or recieving a single dime for it.

The point is that these guys are a family business and will make you feel a part of it, wether your a member or not. I highly recommend the Best Boat Club of Ft. Lauderdale to anyone. I cant say anything bad about them and really look forward to doing more business with them. Try them out I promise you wont be dissappointed, these guys truly are awesome!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

OK Like ALL memberships there are rules its simple, YOU BREAK IT, YOU BUY IT! Obviously the guy complaining must have wrecked the boat and didnt want to pay. Learn to drive MORON! If you know how to drive a boat then you will not have the problem he had.

I was a member of Best Boat Club Ft. Lauderdale from March 2009 to March 2010. I look forward to renewing my membership but havent due to obvious " Econimc " reasons. It not only upsets me but sickens me that some dishonest scumbag would write such garbage about this particular boat club. During my membership with them they were absolutely 100% honest, incredible, & made my family and I feel like we were home. Upon our arrivals they would load the boat from our truck with out us asking, they made sure that we had everything we needed at all times and never nailed us with late fees when arriving 30 minutes or an hour late like ALL OTHER BOAT CLUBS DO!

The manager Dave is extremly professional and courteous, he occassionally calls to see how the family and I are doing and kept us abreast of specials and discounts.

Heres the kicker, my wife and I shared our 5th year anniversary last year and the Manager Dave came up with the idea to use one of there boats to make our night special. He had his staff dress the boat with roses and candle lit upon arrival! He not only discounted the boat rate but he also went as far as preparing the evening by making local reservations to an exclusive resturant which was dock ready. He had a staff member stay a little late to assure our safe passage back to the marina. He made our night incredible without expecting or recieving a single dime for it.

The point is that these guys are a family business and will make you feel a part of it, wether your a member or not. I highly recommend the Best Boat Club of Ft. Lauderdale to anyone. I cant say anything bad about them and really look forward to doing more business with them. Try them out I promise you wont be dissappointed, these guys truly are awesome!

2
★★★★★

OK Like ALL memberships there are rules its simple, YOU BREAK IT, YOU BUY IT! Obviously the guy complaining must have wrecked the boat and didnt want to pay. Learn to drive MORON! If you know how to drive a boat then you will not have the problem he had.

I was a member of Best Boat Club Ft. Lauderdale from March 2009 to March 2010. I look forward to renewing my membership but havent due to obvious " Econimc " reasons. It not only upsets me but sickens me that some dishonest scumbag would write such garbage about this particular boat club. During my membership with them they were absolutely 100% honest, incredible, & made my family and I feel like we were home. Upon our arrivals they would load the boat from our truck with out us asking, they made sure that we had everything we needed at all times and never nailed us with late fees when arriving 30 minutes or an hour late like ALL OTHER BOAT CLUBS DO!

The manager Dave is extremly professional and courteous, he occassionally calls to see how the family and I are doing and kept us abreast of specials and discounts.

Heres the kicker, my wife and I shared our 5th year anniversary last year and the Manager Dave came up with the idea to use one of there boats to make our night special. He had his staff dress the boat with roses and candle lit upon arrival! He not only discounted the boat rate but he also went as far as preparing the evening by making local reservations to an exclusive resturant which was dock ready. He had a staff member stay a little late to assure our safe passage back to the marina. He made our night incredible without expecting or recieving a single dime for it.

The point is that these guys are a family business and will make you feel a part of it, wether your a member or not. I highly recommend the Best Boat Club of Ft. Lauderdale to anyone. I cant say anything bad about them and really look forward to doing more business with them. Try them out I promise you wont be dissappointed, these guys truly are awesome!

Pros: Great Location, staff, & service

Cons: they are not 24hours, thats it!

.

I am the owner of Best Boat Club, I have operated from the same marinas for almost 15 years. It up sets me to read a bad review especially when is not true. The only possible reason for the bad review on this site is one of two things.
1. The guy damaged my boat and simply was not man enough to admit it and take responsibility for his actions.

2. A jealous competitor is being nasty.

No one in the tourist industry has a better reputation than me and Best Boat Club!! If I was not doing a great job I would have been kicked out of the marinas I do business with, instead I have a long term relationship with Bahia Mar, Pier 66, Sands Harbor and South Seas. All of the local hotels send their business to me because they know that I can be trusted!!!!!!
We pride ourselves on our service and products. All of our prices are posted and are fair. Occasionally some one might damage a boat and they are responsible for damages.

2
★★★★★

I am the owner of Best Boat Club, I have operated from the same marinas for almost 15 years. It up sets me to read a bad review especially when is not true. The only possible reason for the bad review on this site is one of two things.
1. The guy damaged my boat and simply was not man enough to admit it and take responsibility for his actions.

2. A jealous competitor is being nasty.

No one in the tourist industry has a better reputation than me and Best Boat Club!! If I was not doing a great job I would have been kicked out of the marinas I do business with, instead I have a long term relationship with Bahia Mar, Pier 66, Sands Harbor and South Seas. All of the local hotels send their business to me because they know that I can be trusted!!!!!!
We pride ourselves on our service and products. All of our prices are posted and are fair. Occasionally some one might damage a boat and they are responsible for damages.

Pros: Great Customer Service

.

Though the prices might look attractive at first, DON'T BE FOOLED!
These guys make their money by hitting you with the extras once you return. They try to hold back as much of your deposit as possible. I've met many a used car salesman that were more honest in their business practices.
When I returned to the dock they applied several hundred dollars to the bill for "minor damages" that I and my guests were 100% certain were already on the boat when we picked it up. Not to mention that I HAD bought the optional insurance to cover such things, yet somehow they said that it "didn't apply".
And I wasn't the only one that day. As I was discussing my dissatisfactions with an employee, another customer was threatening to call the cops on them for trying to grossly overcharge him for the amount of fuel that he had used.
The people at the Best Boat Club are not to be trusted, but that's just my opion from my experiences.

0
★☆☆☆☆

Though the prices might look attractive at first, DON'T BE FOOLED!
These guys make their money by hitting you with the extras once you return. They try to hold back as much of your deposit as possible. I've met many a used car salesman that were more honest in their business practices.
When I returned to the dock they applied several hundred dollars to the bill for "minor damages" that I and my guests were 100% certain were already on the boat when we picked it up. Not to mention that I HAD bought the optional insurance to cover such things, yet somehow they said that it "didn't apply".
And I wasn't the only one that day. As I was discussing my dissatisfactions with an employee, another customer was threatening to call the cops on them for trying to grossly overcharge him for the amount of fuel that he had used.
The people at the Best Boat Club are not to be trusted, but that's just my opion from my experiences.

Pros: Location, but it's still not worth it.

Cons: Nickle and dime you with extra fees at end.

 

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