Pool Service America

★★★☆☆
Making Pool Ownership Effortless
  • 848 Brickell Ave (corporate), Suite 601

    Miami, FL 33131

    Map & Directions
  • 305-940-7665

About Pool Service America

Hours
Weekdays: 7:00am - 5:00pm Weekends: 7:00am - 3:00pm
3.2857 21
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RIPOFF. Made the mistake of signing their contract. They never showed for weeks on end, never answered calls. When I cancelled they demanded payment for another 3 months. When I decided not to pay, they turned it over to a collection company who hounded me no end. Save yourself the aggration...find someone else.

1
★☆☆☆☆

RIPOFF. Made the mistake of signing their contract. They never showed for weeks on end, never answered calls. When I cancelled they demanded payment for another 3 months. When I decided not to pay, they turned it over to a collection company who hounded me no end. Save yourself the aggration...find someone else.

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After dealing with constant frustration of trying two different pool guys that just couldn??t understand how to fix my system. I decided to give Pool Service America a try. The Manager was very informative and friendly. The next day they sent a capable repair man out who got my controller working and within an hour I was finally I??m able to enjoy my spa during the weekend.

2
★★★★★

After dealing with constant frustration of trying two different pool guys that just couldn??t understand how to fix my system. I decided to give Pool Service America a try. The Manager was very informative and friendly. The next day they sent a capable repair man out who got my controller working and within an hour I was finally I??m able to enjoy my spa during the weekend.

Pros: Get what we pay for

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Stay away from this company. Their idea of customer service is they are always right. They did not fulfill their part of our contract. For 2 weeks, no one was sent to clean our pool. When we called to inquire about the interruption of service, we were blamed for not calling within 24 hours. Then we were told by the service office that our motor was broken and when we had a technician from the company come to look at it and fix it, we were told that there was nothing wrong with it. However, we were still expected to pay the $120 visit fee even though nothing was fixed. Finally, fed up with the horrible service, we called to simply cancel our service and we were yelled at for wanting to cancel and were told that we didn't appreciate the lengths they had gone to for us. What lengths? They had done nothing for us that we hadn't paid for. Unless you enjoy weekly headaches, stay away from this company.

0
★☆☆☆☆

Stay away from this company. Their idea of customer service is they are always right. They did not fulfill their part of our contract. For 2 weeks, no one was sent to clean our pool. When we called to inquire about the interruption of service, we were blamed for not calling within 24 hours. Then we were told by the service office that our motor was broken and when we had a technician from the company come to look at it and fix it, we were told that there was nothing wrong with it. However, we were still expected to pay the $120 visit fee even though nothing was fixed. Finally, fed up with the horrible service, we called to simply cancel our service and we were yelled at for wanting to cancel and were told that we didn't appreciate the lengths they had gone to for us. What lengths? They had done nothing for us that we hadn't paid for. Unless you enjoy weekly headaches, stay away from this company.

Pros: the technicians that actually meet with you

Cons: the office workers and the customer service

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I have only good things to say about them.
The Salesman showed up to our appointment on time. He showed us color selections. He showed us the different types diamond brite. The Manager surveyed my yard and construction done. The crews are nice. They completed the job in a couple of days. They have been servicing my pool ever since and i can not say anything bad about them. Good People doing good business in my book.

2
★★★★★

I have only good things to say about them.
The Salesman showed up to our appointment on time. He showed us color selections. He showed us the different types diamond brite. The Manager surveyed my yard and construction done. The crews are nice. They completed the job in a couple of days. They have been servicing my pool ever since and i can not say anything bad about them. Good People doing good business in my book.

Pros: Shows up on time, Clean, and Professional

Cons: Little pricey but worth it

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Pool Services of America fixed the leak in my pool. The repairman used this special device to locate the leak under the concrete rock and found the pipe. The man that was at my home was nice and explained what was wrong, what he thought caused it, and how to fix it. Afterwards I ended up hiring them for my pool cleaner too.

5
★★★★★

Pool Services of America fixed the leak in my pool. The repairman used this special device to locate the leak under the concrete rock and found the pipe. The man that was at my home was nice and explained what was wrong, what he thought caused it, and how to fix it. Afterwards I ended up hiring them for my pool cleaner too.

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I have only good things to say about them.
The Salesman showed up to our appointment on time. He showed us color selections. He showed us the different types diamond brite. The Manager surveyed my yard and construction done. The crews are nice. They completed the job in a couple of days. They have been servicing my pool ever since and i can not say anything bad about them. Good People doing good business in my book.

5
★★★★★

I have only good things to say about them.
The Salesman showed up to our appointment on time. He showed us color selections. He showed us the different types diamond brite. The Manager surveyed my yard and construction done. The crews are nice. They completed the job in a couple of days. They have been servicing my pool ever since and i can not say anything bad about them. Good People doing good business in my book.

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1 out of 1 people found this review helpful.

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I have been having trouble getting my machine to work for my salt pool. I called the 1-800 warranty number on the box and they referred me to Pool Service America. Their Manager explained how they are experts in my salt machines and that they could come out the following day (Two things I was looking for).The Repair Technician called in advance to made sure i was home when he did the work. He confirmed the issue with his manager and was able to replace the part and get my machine working in about an hour.??

2
★★★★★

I have been having trouble getting my machine to work for my salt pool. I called the 1-800 warranty number on the box and they referred me to Pool Service America. Their Manager explained how they are experts in my salt machines and that they could come out the following day (Two things I was looking for).The Repair Technician called in advance to made sure i was home when he did the work. He confirmed the issue with his manager and was able to replace the part and get my machine working in about an hour.??

Pros: Fast, Smart, and on time

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Pool Services of America fixed the leak in my pool. The repairman used this special device to locate the leak under the concrete rock and found the pipe. The man that was at my home was nice and explained what was wrong, what he thought caused it, and how to fix it. Afterward I ended up hiring them for my pool cleaner too.

2
★★★★★

Pool Services of America fixed the leak in my pool. The repairman used this special device to locate the leak under the concrete rock and found the pipe. The man that was at my home was nice and explained what was wrong, what he thought caused it, and how to fix it. Afterward I ended up hiring them for my pool cleaner too.

Pros: uses underground machine

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right on the money!

We have finally found a reliable pool company!

2
★★★★★

right on the money!

We have finally found a reliable pool company!

Pros: Strong

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My old pool guy stopped showing up. I called Pool Service of America and they turned my pool green pool to clean and clear in a matter of days!

2
★★★★★

My old pool guy stopped showing up. I called Pool Service of America and they turned my pool green pool to clean and clear in a matter of days!

Pros: Timely

Cons: Price but worth it

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They come through week in and week out. A company i can count on

2
★★★★★

They come through week in and week out. A company i can count on

Pros: Everything they say they are.

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GRRRREAAAAAATTTTT!!! CK recommended and CK approved.

2
★★★★★

GRRRREAAAAAATTTTT!!! CK recommended and CK approved.

Pros: SUPER SMART

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My family and I needed a pool service company to come and clean up our pool. We have had problems keeping it clear. I explained to the Manager "Jim" we needed a company ready to start that day because we are having a party over the weekend. He sent out a pool guy the same day and the guy did such a great job cleaning our pool. It cleared up very quickly and our party was a success and partially thanks to the folks at PSA.

2
★★★★★

My family and I needed a pool service company to come and clean up our pool. We have had problems keeping it clear. I explained to the Manager "Jim" we needed a company ready to start that day because we are having a party over the weekend. He sent out a pool guy the same day and the guy did such a great job cleaning our pool. It cleared up very quickly and our party was a success and partially thanks to the folks at PSA.

Pros: Fast, Friendly, and does the job

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the first pool company i know they actually answers the phone. very nice and shows up on time! i could not be happier!

2
★★★★★

the first pool company i know they actually answers the phone. very nice and shows up on time! i could not be happier!

Pros: On time, Cleaned my pool right

Cons: none

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I am moving from 1500 miles away, and wanted a more through pool inspection after the home inspection detected some minor pool flaws. So I called Pool Service America.

They charged my card for the inspection within 20 minutes. But the inspection never occured....After 3 phone calls, almost two weeks and a request for my money back I was notified that it did occur; two days prior to my last phone call to them. This concerned me as my realtor knew nothing about it. Therefore neither did the unsuspecting homeowner whose backyard they crashed (they told me they often have no problems getting into a back yard). Alarming! And now they are holding the report I paid for hostage. I told them if there was a large discrepency between their report and the home inspectors report, I woulad want a refund. Frankly, I'm not convinced they actually did the inspection.

0
★☆☆☆☆

I am moving from 1500 miles away, and wanted a more through pool inspection after the home inspection detected some minor pool flaws. So I called Pool Service America.

They charged my card for the inspection within 20 minutes. But the inspection never occured....After 3 phone calls, almost two weeks and a request for my money back I was notified that it did occur; two days prior to my last phone call to them. This concerned me as my realtor knew nothing about it. Therefore neither did the unsuspecting homeowner whose backyard they crashed (they told me they often have no problems getting into a back yard). Alarming! And now they are holding the report I paid for hostage. I told them if there was a large discrepency between their report and the home inspectors report, I woulad want a refund. Frankly, I'm not convinced they actually did the inspection.

Pros: None

Cons: Everything

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I had the misfortune of using Pool Service America for several months. The cost was far in excess of their competition but since I travel a lot, I felt I could rely on them and was tired of returning home to a green pool. I found their service to be mediocre and was constantly being prebilled for services in the future. They charged me $90+ to treat black algae which was not in the pool when they took over. It didn't work and repeated calls were not returned. I also sent several emails which were ignored. Even though they have over $300. of my money in prepayments, they cut off service. I have since replaced them and will probably have to sue them for the return of my money.

1
★☆☆☆☆

I had the misfortune of using Pool Service America for several months. The cost was far in excess of their competition but since I travel a lot, I felt I could rely on them and was tired of returning home to a green pool. I found their service to be mediocre and was constantly being prebilled for services in the future. They charged me $90+ to treat black algae which was not in the pool when they took over. It didn't work and repeated calls were not returned. I also sent several emails which were ignored. Even though they have over $300. of my money in prepayments, they cut off service. I have since replaced them and will probably have to sue them for the return of my money.

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0 out of 2 people found this review helpful.

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For months I've tried to resolve the issue of being charged for two weeks of no show for service. After months of phone calls and certified letters I got the response that only the owner can make that decision. The website has the owners name and phone number, what a joke. Even the management said the owner will never call. How can you do business with a company who won't answer or respond for months and when they finally do they say tough luck, pay or we'll report you to the credit bureau and collection agencies. Would you really want to do business with them? Buyer beware.

0
★☆☆☆☆

For months I've tried to resolve the issue of being charged for two weeks of no show for service. After months of phone calls and certified letters I got the response that only the owner can make that decision. The website has the owners name and phone number, what a joke. Even the management said the owner will never call. How can you do business with a company who won't answer or respond for months and when they finally do they say tough luck, pay or we'll report you to the credit bureau and collection agencies. Would you really want to do business with them? Buyer beware.

Pros: There needs to be a negative rating

Cons: unethical business practices

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I would not recommend this company. They spend a lot of time sending post cards to advertise and have great sales people to get you started. Then they don't show or when they show, the filter is not attached properly. I should have know something was wrong when the first few weeks my pool turned green. Because the filter wasn't attached properly, I would lose many gallons of water and then my pump burnt out from running when it was dry. I spent $450 to get a new one. They never call back when you try to speak with a manager even when they give you a time that they will. I spoke with Craig who did not return my call and when I called back upset, he told me that I would have to pay until the end of the month. Quiet frankly, I don't trust them.

1
★☆☆☆☆

I would not recommend this company. They spend a lot of time sending post cards to advertise and have great sales people to get you started. Then they don't show or when they show, the filter is not attached properly. I should have know something was wrong when the first few weeks my pool turned green. Because the filter wasn't attached properly, I would lose many gallons of water and then my pump burnt out from running when it was dry. I spent $450 to get a new one. They never call back when you try to speak with a manager even when they give you a time that they will. I spoke with Craig who did not return my call and when I called back upset, he told me that I would have to pay until the end of the month. Quiet frankly, I don't trust them.

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0 out of 2 people found this review helpful.

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This company does not clean pools properly and expects to get paid even when they don't show ! They have no concept of customer service and prefer to intimidate customers with threats of legal action when you question their quality of work. I do not recommend them at all !

0
★☆☆☆☆

This company does not clean pools properly and expects to get paid even when they don't show ! They have no concept of customer service and prefer to intimidate customers with threats of legal action when you question their quality of work. I do not recommend them at all !

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HORRIBLE. They give a great pitch, but horrible service. And they lock you in with a 3 month contract, so when they fail to show up, for weeks on end, and when you call repeatedly and they never call back and still never show, you can't cancel until the 3 months end. And if you cancel they'll get a credit company after you to collect what they think you owe. Save yourself the aggravation - find someone else.

0
★☆☆☆☆

HORRIBLE. They give a great pitch, but horrible service. And they lock you in with a 3 month contract, so when they fail to show up, for weeks on end, and when you call repeatedly and they never call back and still never show, you can't cancel until the 3 months end. And if you cancel they'll get a credit company after you to collect what they think you owe. Save yourself the aggravation - find someone else.

Cons: they don't show

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I was very excited about using Pool Service America to service my pool on a weekly basis. According to their website and the salesperson that came to my house, I was confident I would receive great service. However, they failed to deliver. Almost every single week I had to call because my pool guy did not show up on the day he was scheduled. Once I was told my day had changed. OK - even though they didn't tell me, I accepted it. When they did come they did not do everything they were supposed to. In the beginning they would spend less than 10 mins on site. When they left my filter cap was not on and water was running everywhere. This happened a couple of times. Many times they would leave and the pool would not be working at all. Every time I called I got someone who apologized and said someone would call me back. NO ONE - NOT ONCE - EVER called me from Pool Service America. I was the one who had to call every week. Finally when I had enough and sent in my cancellation letter requesting confirmation - no one ever called or returned the e-mail. When I called they said they knew I was cancelling and someone would contact me. They raised my rates and failed to perform the last month I had them. Again, no one ever contacted me trying to keep me as a customer. Bottom line this is one of the most frustrating service experiences I have had especially since I was expecting something different. They did not deliver on their service one bit and could care less whether I was retained as a customer or not.

0
★☆☆☆☆

I was very excited about using Pool Service America to service my pool on a weekly basis. According to their website and the salesperson that came to my house, I was confident I would receive great service. However, they failed to deliver. Almost every single week I had to call because my pool guy did not show up on the day he was scheduled. Once I was told my day had changed. OK - even though they didn't tell me, I accepted it. When they did come they did not do everything they were supposed to. In the beginning they would spend less than 10 mins on site. When they left my filter cap was not on and water was running everywhere. This happened a couple of times. Many times they would leave and the pool would not be working at all. Every time I called I got someone who apologized and said someone would call me back. NO ONE - NOT ONCE - EVER called me from Pool Service America. I was the one who had to call every week. Finally when I had enough and sent in my cancellation letter requesting confirmation - no one ever called or returned the e-mail. When I called they said they knew I was cancelling and someone would contact me. They raised my rates and failed to perform the last month I had them. Again, no one ever contacted me trying to keep me as a customer. Bottom line this is one of the most frustrating service experiences I have had especially since I was expecting something different. They did not deliver on their service one bit and could care less whether I was retained as a customer or not.

Pros: Nice on the phone

Cons: Fails to follow through and deliver

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