David E Albaugh Plumbing, LLC

★★★☆☆
  • 9819 Cristina Dr

    Riverview, FL 33569

    Map & Directions
  • 813-298-6638

Home Construction & Remodeling

Home Construction & Remodeling
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My usual plumber was out of town so I asked a friend for a referral. I had water everywhere on a Friday. This number goes to a customer service desk. They assured me they could help me out and I was so relieved that I could get the problem fixed and not pay after hours rates. They said he would call me. Almost 3 hours later, no phone call. So I called back. They apologized and assured me he would call and come out and that they (Alpaugh Plumbing) is open til 9pm. No call. I'm not sure if this is a huge operation or a family operation or what. Not that it matters to me anymore. I would have been fine if SOMEONE would have said that they couldn't help. I get that. I would call someone else. But since I waited, ever hopeful, I now get to pay a different company weekend rates. DO NOT USE THIS COMPANY. Completely disrespectful and obviously couldn't care less.

1
★☆☆☆☆

My usual plumber was out of town so I asked a friend for a referral. I had water everywhere on a Friday. This number goes to a customer service desk. They assured me they could help me out and I was so relieved that I could get the problem fixed and not pay after hours rates. They said he would call me. Almost 3 hours later, no phone call. So I called back. They apologized and assured me he would call and come out and that they (Alpaugh Plumbing) is open til 9pm. No call. I'm not sure if this is a huge operation or a family operation or what. Not that it matters to me anymore. I would have been fine if SOMEONE would have said that they couldn't help. I get that. I would call someone else. But since I waited, ever hopeful, I now get to pay a different company weekend rates. DO NOT USE THIS COMPANY. Completely disrespectful and obviously couldn't care less.

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It was great being able to speak directly with the owner/plumber when I called in for an estimate. The actual estimate when he came to see the job in person was $50 more than the over the phone price (300 instead of 250), but that was reasonable considering he was giving me a price sight un seen. When asked if he could have the job finished by 2 pm so I could leave for an appointment, he stated he would be done WAY BEFORE that. We agreed on the job and he was to return in a couple days to start the work. He did arrive at a reasonable time. He spent over half his time on the phone or off to the hardware store for parts he knew the previous week he would need for the job. (unprepared) A job that was promised to be completed before 2pm on Monday was not finished until noon on Wed. (I was not able to take off on Tuesday to be home) On Wednesday he arrived late, but finished in the 2 hours he stated it would take to do the remaining work. The water had been turned off and I did not want to pay him until the work was complete, but I did because I had to leave and did not want him to have to wait on me to get paid. He stated he would be back between 3:30 - 4 to turn the water on (had to be off to let the glue dry). He did not show up until after 6pm and stated he couldn't call me to say he'd be late because his phone didn't work. (His cell phone rang while he was talking to my husband and tried to brush it off as "oh I guess it's working"). He was very rude and not at all professional. (Sliced/ate his orange in my family room and left orange juice all over my wood floor, left a knife sitting on my leather couch, treated me like an idiot, and this is the tip of the iceburg.) He does seem to know proper plumbing, but is so rude and tried to run up the bill, that I cannot recommend him. Look elsewhere for a plumber unless you don't mind waiting and having to research the BS he tries to convince you is necessary work to pay for. Sad thing is, is that he knew I had 3 other jobs in our house lined up for him to do within a couple months. He could have made $2000-3000 more had he had shown professionalism and respect for the customer.

2
★★☆☆☆

It was great being able to speak directly with the owner/plumber when I called in for an estimate. The actual estimate when he came to see the job in person was $50 more than the over the phone price (300 instead of 250), but that was reasonable considering he was giving me a price sight un seen. When asked if he could have the job finished by 2 pm so I could leave for an appointment, he stated he would be done WAY BEFORE that. We agreed on the job and he was to return in a couple days to start the work. He did arrive at a reasonable time. He spent over half his time on the phone or off to the hardware store for parts he knew the previous week he would need for the job. (unprepared) A job that was promised to be completed before 2pm on Monday was not finished until noon on Wed. (I was not able to take off on Tuesday to be home) On Wednesday he arrived late, but finished in the 2 hours he stated it would take to do the remaining work. The water had been turned off and I did not want to pay him until the work was complete, but I did because I had to leave and did not want him to have to wait on me to get paid. He stated he would be back between 3:30 - 4 to turn the water on (had to be off to let the glue dry). He did not show up until after 6pm and stated he couldn't call me to say he'd be late because his phone didn't work. (His cell phone rang while he was talking to my husband and tried to brush it off as "oh I guess it's working"). He was very rude and not at all professional. (Sliced/ate his orange in my family room and left orange juice all over my wood floor, left a knife sitting on my leather couch, treated me like an idiot, and this is the tip of the iceburg.) He does seem to know proper plumbing, but is so rude and tried to run up the bill, that I cannot recommend him. Look elsewhere for a plumber unless you don't mind waiting and having to research the BS he tries to convince you is necessary work to pay for. Sad thing is, is that he knew I had 3 other jobs in our house lined up for him to do within a couple months. He could have made $2000-3000 more had he had shown professionalism and respect for the customer.

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I called about a handful of plumbers before I spoke with David and all were either too expensive or I didnt even get to speak with an actual plumber, just a customer service rep (which I think is ridiculous). David was very friendly and told me that he could do what I needed him to do and gave me an EXACT price over the phone as to how much it would be- and when when he finished the job, that is exactly how much he asked for. He is certainly knowledgeable about his field, friendly, and is the working mans friend when it comes to his prices. I would not hesitate to call David again if I ever need his services.

2
★★★★★

I called about a handful of plumbers before I spoke with David and all were either too expensive or I didnt even get to speak with an actual plumber, just a customer service rep (which I think is ridiculous). David was very friendly and told me that he could do what I needed him to do and gave me an EXACT price over the phone as to how much it would be- and when when he finished the job, that is exactly how much he asked for. He is certainly knowledgeable about his field, friendly, and is the working mans friend when it comes to his prices. I would not hesitate to call David again if I ever need his services.

Pros: Friendly to customers, knowledgable, and reasonably priced.

Cons: He ran a little late... not enough to even worry about.

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