Smilecare/great Expressions

★☆☆☆☆
  • 9000 Golfside Dr # A

    Jacksonville, FL 32256

    Map & Directions
  • 904-737-8410

About Smilecare/great Expressions

Hours
Mon. - Sat. 8am - 5pm;Sun. CLOSED
1.0 3
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Smile Care will attempt to pad your bill with extra charges and sell you on costly upgrades. They charged me $47 to re-cement a bridge that was included at no cost in my plan. They insisited that I needed a new bridge and wanted to charge me $1800! They tried to convince me to pay an extra $120 to get a better type of crown which I did not need. Watch out for these people! Also, prepare to wait an hour or so after your appointment time to see the dentist. Poor service.
If I had let them persuade me, I would have spent $2000 in un-necessary dental work and un-necessary charges. Buyer beware!!! Stay away from these people.

0
★☆☆☆☆

Smile Care will attempt to pad your bill with extra charges and sell you on costly upgrades. They charged me $47 to re-cement a bridge that was included at no cost in my plan. They insisited that I needed a new bridge and wanted to charge me $1800! They tried to convince me to pay an extra $120 to get a better type of crown which I did not need. Watch out for these people! Also, prepare to wait an hour or so after your appointment time to see the dentist. Poor service.
If I had let them persuade me, I would have spent $2000 in un-necessary dental work and un-necessary charges. Buyer beware!!! Stay away from these people.

Pros: None

Cons: Long waits in office and improper billing practices

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Poor customer service. Inappropriate billing. I found out I paid more out of pocket expense then I was supposed too. The billing person did not bill my insurance company and she did not correctly estimate my cost share, instead I paid for the total service. They had the nerve to bill my insurance for the same amount I paid. Guess what? They were not going to notified me that I overpaid. Add insult to injury I would had not known if I had not received a notification (first time) that my account was heading to collection, because it was not billed to my insurance. Their Agenct Josh is condensening and not helpful, although it is his company fault. He didn't tried to assist, all he wanted to get payment. It is in my insurance contract that Smilecare is to assist with billing. I had to do it or watch my credit suffer because of this fool company. NOT RECOMMENDED!! SHADY!!!!!!!!

0
★☆☆☆☆

Poor customer service. Inappropriate billing. I found out I paid more out of pocket expense then I was supposed too. The billing person did not bill my insurance company and she did not correctly estimate my cost share, instead I paid for the total service. They had the nerve to bill my insurance for the same amount I paid. Guess what? They were not going to notified me that I overpaid. Add insult to injury I would had not known if I had not received a notification (first time) that my account was heading to collection, because it was not billed to my insurance. Their Agenct Josh is condensening and not helpful, although it is his company fault. He didn't tried to assist, all he wanted to get payment. It is in my insurance contract that Smilecare is to assist with billing. I had to do it or watch my credit suffer because of this fool company. NOT RECOMMENDED!! SHADY!!!!!!!!

Pros: NONE

Cons: POOR CUSTOMER SERVICE, POSS INS FRAUD

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This is by far the worst medical company I have ever seen. Two years after having services performed here, they sent me a bill for those services (which they originally told me there would be no charge for). Let me reiterate that this was the first bill I ever received from them. TWO YEARS LATER! When I called, their agent told me it was a mistake and that everything would be taken care of. About a month later the same agent called and told me that I actually had to pay the bill and I had SEVEN DAYS to do so or it would be sent to collections. Over the next week, I called two or three times per day, just trying to pay the bill, but no one would answer the phone or return any of my phone calls. When they finally took my payment, I thought this nightmare was over, but more than a month later, I received another bill (postmarked five weeks after the date on the bill), with the phone number of their collections agent. When I called, their collections agent, Josh, was extremely rude and condescending to me. He spoke to me like I was foolish for even calling. He then told me that it was a mistake, then complained to me that people like me have been calling him all day. The worst part is, I don't even know if this is the end of it all, and now I'm going to have to watch my credit report to see what this EXTREMELY SHADY operation has done. ABSOLUTELY STAY AWAY FROM THIS COMPANY!!!

0
★☆☆☆☆

This is by far the worst medical company I have ever seen. Two years after having services performed here, they sent me a bill for those services (which they originally told me there would be no charge for). Let me reiterate that this was the first bill I ever received from them. TWO YEARS LATER! When I called, their agent told me it was a mistake and that everything would be taken care of. About a month later the same agent called and told me that I actually had to pay the bill and I had SEVEN DAYS to do so or it would be sent to collections. Over the next week, I called two or three times per day, just trying to pay the bill, but no one would answer the phone or return any of my phone calls. When they finally took my payment, I thought this nightmare was over, but more than a month later, I received another bill (postmarked five weeks after the date on the bill), with the phone number of their collections agent. When I called, their collections agent, Josh, was extremely rude and condescending to me. He spoke to me like I was foolish for even calling. He then told me that it was a mistake, then complained to me that people like me have been calling him all day. The worst part is, I don't even know if this is the end of it all, and now I'm going to have to watch my credit report to see what this EXTREMELY SHADY operation has done. ABSOLUTELY STAY AWAY FROM THIS COMPANY!!!

Pros: none!

Cons: everything!

 

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