Carl's Van Rentals

★★★★★
28.4515 -81.3433
Map and Directions to Carl's Van Rentals

407-856-8866

3011 McCoy Rd

Orlando, FL

32812

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About Carl's Van Rentals

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Hours
Monday - Sunday: 8AM-6PM
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Automotive

Automotive
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5.0 8
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Reviews 1 - 8 of 8.
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AVOID AT ALL COSTS! Let's start with getting picked up at the airport...showed up 20 minutes late to pick us up at the airport, then upon arriving at Carl's in Orlando we piled out of the shuttle to find the driver never closed the door where all of our luggage was stored for the drive! You've gotta be kidding me right? Luckily no one lost any luggage en route.

Next, the van that was given to us barely had enough gas in it to get out of the parking lot (which I'm fully sure they charged the previous customer at there outrageous gas rate to fill it after returning empty) and the van had some terrible stench. Riding down a hot highway with the windows down because of an awful smell is not a great way to start a vacation.

During the week we found out that our flight had been pushed back by a couple hours, so we got in contact with Carl's to see if it was a big deal if we brought back the van a couple hours late. They mislead us over the phone that "we had a four hour window" to return the van. Ok great, so we went and enjoyed a nice lunch instead of waiting in an airport on our last day. Upon returning the van, they charged us for the extra hours even after a heated discussion about how we had contacted them and what we were told, we even showed the the call log on our phone and length of time. They were absolutely unwilling to work with us in any way whatsoever. At one point one gentleman said "you're just arguing over chump change." If you call adding an additional $66 for two hours chump change then where can I apply for a job at Goldman Sachs?er I mean... Carl's rent a van. Just terrible customer service, I really can't overstate that enough. If this review makes someone choose any other company for a few extra bucks, I've done my job.

1
★☆☆☆☆

AVOID AT ALL COSTS! Let's start with getting picked up at the airport...showed up 20 minutes late to pick us up at the airport, then upon arriving at Carl's in Orlando we piled out of the shuttle to find the driver never closed the door where all of our luggage was stored for the drive! You've gotta be kidding me right? Luckily no one lost any luggage en route.

Next, the van that was given to us barely had enough gas in it to get out of the parking lot (which I'm fully sure they charged the previous customer at there outrageous gas rate to fill it after returning empty) and the van had some terrible stench. Riding down a hot highway with the windows down because of an awful smell is not a great way to start a vacation.

During the week we found out that our flight had been pushed back by a couple hours, so we got in contact with Carl's to see if it was a big deal if we brought back the van a couple hours late. They mislead us over the phone that "we had a four hour window" to return the van. Ok great, so we went and enjoyed a nice lunch instead of waiting in an airport on our last day. Upon returning the van, they charged us for the extra hours even after a heated discussion about how we had contacted them and what we were told, we even showed the the call log on our phone and length of time. They were absolutely unwilling to work with us in any way whatsoever. At one point one gentleman said "you're just arguing over chump change." If you call adding an additional $66 for two hours chump change then where can I apply for a job at Goldman Sachs?er I mean... Carl's rent a van. Just terrible customer service, I really can't overstate that enough. If this review makes someone choose any other company for a few extra bucks, I've done my job.

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Latest reviews from Citysearch.

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Experience was great, pickup from the airport, clean nice van and car. All was well until I returned the car. I forgot my bag(which contained my iPad, kids Galaxy tabs and Beats) in the back seat for about 5 minutes while I was signing

6
★★★★★

Experience was great, pickup from the airport, clean nice van and car. All was well until I returned the car. I forgot my bag(which contained my iPad, kids Galaxy tabs and Beats) in the back seat for about 5 minutes while I was signing

.

Great experience! I rented a vehicle through another company, got a confirmation, arrived at the airport only to find that they gave my van to someone else. I called Carl's and they saved my vacation with a van that was less money than

6
★★★★★

Great experience! I rented a vehicle through another company, got a confirmation, arrived at the airport only to find that they gave my van to someone else. I called Carl's and they saved my vacation with a van that was less money than

.

AVOID AT ALL COSTS! Let's start with getting picked up at the airport...showed up 20 minutes late to pick us up at the airport, then upon arriving at Carl's in Orlando we piled out of the shuttle to find the driver never closed the door

6
★★★★★

AVOID AT ALL COSTS! Let's start with getting picked up at the airport...showed up 20 minutes late to pick us up at the airport, then upon arriving at Carl's in Orlando we piled out of the shuttle to find the driver never closed the door

.

Carl's Van is one of the most unprofessional businesses that I have ever had the displeasure of working with. DO NOT USE THEM FOR ANY REASON!! Me and my family recently rented a vehicle from them and paid the extra charge "they call it a

6
★★★★★

Carl's Van is one of the most unprofessional businesses that I have ever had the displeasure of working with. DO NOT USE THEM FOR ANY REASON!! Me and my family recently rented a vehicle from them and paid the extra charge "they call it a

.

My family and I had a great time renting from Carls; they were really nice and the price fit our budget perfectly! We had more people coming with us this time for our vacation and they were able to get us a van with just a short notice. And when we ended with more people coming, they were able to switch us to an even larger van without crazy up charges. Once we had our vehicle picked out the shuttle driver loaded our bag up for us (I feel sorry for the guy, we had a lot of bags!) My family and I, and even some friends now, will be renting from Carls again in the future! Thank you, Carls!

5
★★★★★

My family and I had a great time renting from Carls; they were really nice and the price fit our budget perfectly! We had more people coming with us this time for our vacation and they were able to get us a van with just a short notice. And when we ended with more people coming, they were able to switch us to an even larger van without crazy up charges. Once we had our vehicle picked out the shuttle driver loaded our bag up for us (I feel sorry for the guy, we had a lot of bags!) My family and I, and even some friends now, will be renting from Carls again in the future! Thank you, Carls!

.

Had a great time renting from them. Myers was great to work with! No problems at all. The shuttle ride to their location wasn't too bad; took about 10 minutes or so. We will be renting from them again in the future.

5
★★★★★

Had a great time renting from them. Myers was great to work with! No problems at all. The shuttle ride to their location wasn't too bad; took about 10 minutes or so. We will be renting from them again in the future.

.

I was skeptical due to the fantastic price for a 7 pass van, but this van rental did NOT disappoint!\r
\r
The shuttle pickup location was easy to find at Orlando airport. The driver was very courteous and loaded all of our luggage in the back of the transport van. The drive to the lot was short. We arrived on a Sat evening and there was no wait in line! The check-in was smooth, professional and personable, and again courteous with no surprises. While we checked in, our luggage was loaded for us in our rental van on the same lot.\r
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The rental van was just what I expected and in great condition. Our return was smooth and speedy! I was happy to find Carl's van rental as I could rent a van for LESS than the cost of a full size car.

5
★★★★★

I was skeptical due to the fantastic price for a 7 pass van, but this van rental did NOT disappoint!\r
\r
The shuttle pickup location was easy to find at Orlando airport. The driver was very courteous and loaded all of our luggage in the back of the transport van. The drive to the lot was short. We arrived on a Sat evening and there was no wait in line! The check-in was smooth, professional and personable, and again courteous with no surprises. While we checked in, our luggage was loaded for us in our rental van on the same lot.\r
\r
The rental van was just what I expected and in great condition. Our return was smooth and speedy! I was happy to find Carl's van rental as I could rent a van for LESS than the cost of a full size car.

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