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Message from Defining Line Salon
Mission Statement: The Defining Line Salon is a creative company with quality standards and progressive vision for our industry to perpetually evolve. Our dedication to customer service, continuing education and teamwork combine to integrate trust, respect, and skill into the art of hair dressing and the world of beauty. Our success is measured by how much you love your hair, and love your salon. __ __ __ __ __ A note especially for you from the owners:__ __ __ __ __ __ We are a busy shop full of life, energy, and passion. In this industry, you are doing your job if people leave looking and feeling great, excited to live life, and excited to return. Everyone that walks in joins into something that feels really special. As an AVEDA salon, we offer complementary Aveda sensory rituals with your appointment. As a Bumble and bumble treatment salon, you receive complementary treatments for your hair and scalp. Our price range is perfect for every budget. We are constantly furthering our skills through ongoing education to meet our commitment to our client's needs. We guarantee every service, and every product. We warmly welcome you and promise to give you the best that our industry has to offer. In peace, Amy and Davin
Insider Pages Reviews for Defining Line Salon
love the salon, the atmosphere and the stylists are good. BUT, they are really super pushy on selling the products. no thank you, i like the products i already use. they are really pushy and it gives me the impression they are on commission to sell their aveda/bumble hair products. i like to go to a salon and get a nice haircut in a RELAXING atmosphere. not someplace where i'm hounded and harassed to buy $40 hair spray! leave me alone! just cut my hair, please?!
Posted 05/26/09 | Report Abuse
1 out of 1 people found this review helpful.
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Response from this business:
you loved everthing, but... replied on 06/15/09 Thank you. We value every review. Customer service for us is a HUGE priority. I am thrilled that you loved the salon and your hair. It sounds like you loved everything about your visit except for the way the styling portion of the appointment was communicated to you. I am very sorry that you felt pressured. It really effected your opinion of your experience! The purpose of our communication about take home products is for you to be able to re-create your desired look. We like you to feel empowered and confident about your hair as you plan to do it yourself until we see you again. It sounds like our communication with you missed that target. Our salon is not about money, it is about heart. We all love people and love hair. As the owner, I will make this up to you and help your next experience be absolutely fabulous. Since it sounds like a hairspray that was recommended to you, I will buy you 1 Bb or Aveda hairspray. (Sprays range from $5-25.) Please come in and we will assist you in getting the spray that works best for you. For future visits, please speak up if you feel uncomfortable or overwhelmed in any way, we are here to help! I hope to see you soon! ~AmyIf you want your hair cut and styled, this salon is probably all right, but definitely NOT for a perm. I paid $180.00 for a frizz perm that was improperly rolled and broke half of my hair off! Not to mention the spots where the perm solution did not find its way to the hair and some strands had no curl at all! Absolutely horrible experience!
In re: of "defining line"s" response: There was no "mis-understanding, Amy"--you did not even see my hair after your assistant dried it because you were tending to your baby. I definitely did NOT love my hair as you are suggesting (I DID love the way you had styled it BEFORE you gave me the perm).
Posted 03/24/09 | Report Abuse
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