Zales

★☆☆☆☆
  • 43 Crossroad Crossroads Mall

    Mount Hope, WV 25880

    Map & Directions
  • 304-253-8511

About Zales

Categories
  • Jewelry
  • Diamonds
  • Watches
  • Custom Jewelry
  • Jewelry Repair Shops
  • Gifts & Novelties
  • Factory Outlets
Hours
M-Sa 10am-9pm, Su 12pm-6pm
1.0 1
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I have been shopping for jewelry for many years now, and never in my entire life have I had an encounter so disgusting as with this store. It started when my boyfriend was going to buy me a ring, and we began looking to find one I liked. I found one that was nice and I wanted, but not an engagement ring. I left to begin training in Ft. Jackson and when I returned my b/f said we could look at engagement rings. So we decided to see what they had, and we were greated with, "You're stiiill looking?" Very rudely. I was so insulted by this woman, I returned a pair of $800 earrings I had bought there two weeks prior. My b/f and I thought about trying to trade in the old ring I had for a necklace since I was going to be getting an engagement ring. They told us this was IMPOSSIBLE. That was a lie. We had to call customer service to fix this. We ended up getting an engagement ring in Jacksonville, NC Zales (which was much better). I tried to get my inspection date for both rings on the same schedule, they again said this was IMPOSSIBLE. We again had to call customer service to get this fixed. When we returned to the store, the woman was EXTREMELY rude to us. She was near screaming at us, and shaking her finger in my face saying she never told us we couldn't do that. She then said I was racist, for whatever reason I don't know. I asked for her name, and she refused to give it to me.. that should pretty much give away the fact the she knows she did something very, very wrong. So we left the store and had to call customer service yet again. The district manager called me back, only to insult me further by saying "The incident was my fault", and then hung up on me. I had to return to the store still to pick up a ring that had to be sized. The ring was returned with what a jeweler described as "A horrible sauder job", and had to be repaired. Bottom line, for your own sake, NEVER go to this store, it's definitely not worth the time or energy.

1
★☆☆☆☆

I have been shopping for jewelry for many years now, and never in my entire life have I had an encounter so disgusting as with this store. It started when my boyfriend was going to buy me a ring, and we began looking to find one I liked. I found one that was nice and I wanted, but not an engagement ring. I left to begin training in Ft. Jackson and when I returned my b/f said we could look at engagement rings. So we decided to see what they had, and we were greated with, "You're stiiill looking?" Very rudely. I was so insulted by this woman, I returned a pair of $800 earrings I had bought there two weeks prior. My b/f and I thought about trying to trade in the old ring I had for a necklace since I was going to be getting an engagement ring. They told us this was IMPOSSIBLE. That was a lie. We had to call customer service to fix this. We ended up getting an engagement ring in Jacksonville, NC Zales (which was much better). I tried to get my inspection date for both rings on the same schedule, they again said this was IMPOSSIBLE. We again had to call customer service to get this fixed. When we returned to the store, the woman was EXTREMELY rude to us. She was near screaming at us, and shaking her finger in my face saying she never told us we couldn't do that. She then said I was racist, for whatever reason I don't know. I asked for her name, and she refused to give it to me.. that should pretty much give away the fact the she knows she did something very, very wrong. So we left the store and had to call customer service yet again. The district manager called me back, only to insult me further by saying "The incident was my fault", and then hung up on me. I had to return to the store still to pick up a ring that had to be sized. The ring was returned with what a jeweler described as "A horrible sauder job", and had to be repaired. Bottom line, for your own sake, NEVER go to this store, it's definitely not worth the time or energy.

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