Imperial Group Realtors

★★☆☆☆
  • 2325 San Pedro Dr NE Ste 2I

    Albuquerque, NM 87110

    Map & Directions
  • 505-839-0838

About Imperial Group Realtors

Categories
  • Real Estate Agents
  • Real Estate Consultants

Real Estate

Real Estate
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Dealing with these people has been the single worst professional relationship I have ever experienced.

The house I rented from them did not have adequate heating and all winter the inside of the house was about 4 degrees warmer than outside. The person they sent out to look at the furnace/vents said the vent system was designed badly and there was nothing he could do. Twice the garage door broke and I had to continually call to get them to fix it. I had to go to work after two days and it cost me $63 for a cab since I couldn't get my car out of the garage; they acted like they didn't understand why I was upset about that. The toilet leaked on the bathroom carpet, so I called the emergency line a couple of times and no one EVER responded, so I turned off the water supply to the upstairs bathroom. They didn't fix the upstaris toilet for several months, and I finally talked the plumber who came out to set up the evaporative a/c for the summer into looking at the toilet and fixing it.

They require 30 days notice to move, and I gave them 60 days notice since I knew that far ahead I was moving; I notified them in writing exactly the date I was moving out. Although they could not ever seem to get around to fixing anything, there was a certified letter in my mailbox one day later advising me what I would owe when I moved. Then when I paid the rent for the last month, they called and asked, "Are you staying another month?" I told them that I had given them my move-out date, and when I pointed out that I gave them 60 days notice to be polite, they acted like I had done something wrong by not waiting until 30 days beforehand to notifying them I was leaving.

There was dead grass in the front yard, all sorts of weeds, and the back yard had trash in it when I moved in during the winter. I cleaned up all of that, then I received a letter from them saying the HOA had filed a complaint about the dead grass and I would have to pay a fine. I told them the grass was dead when I moved in and the yard looked much better now; also I said I would be happy to plant grass seed if they paid for it. They never took me up on that. I had someone come trim bushes that had been scratching the windows when I moved in, and I paid for a dead tree to be removed ($125) that was in the front yard (again dead when I moved in).

I asked Anna if we could meet a few days before I move out to go over the house and discuss how much of the deposit she will return. She would not agree to meet me.

Out of my $985 deposit, I received back $169.

My advice - don't do business with these people - it is an enormously frustrating and stressful experience.

1
★☆☆☆☆

Dealing with these people has been the single worst professional relationship I have ever experienced.

The house I rented from them did not have adequate heating and all winter the inside of the house was about 4 degrees warmer than outside. The person they sent out to look at the furnace/vents said the vent system was designed badly and there was nothing he could do. Twice the garage door broke and I had to continually call to get them to fix it. I had to go to work after two days and it cost me $63 for a cab since I couldn't get my car out of the garage; they acted like they didn't understand why I was upset about that. The toilet leaked on the bathroom carpet, so I called the emergency line a couple of times and no one EVER responded, so I turned off the water supply to the upstairs bathroom. They didn't fix the upstaris toilet for several months, and I finally talked the plumber who came out to set up the evaporative a/c for the summer into looking at the toilet and fixing it.

They require 30 days notice to move, and I gave them 60 days notice since I knew that far ahead I was moving; I notified them in writing exactly the date I was moving out. Although they could not ever seem to get around to fixing anything, there was a certified letter in my mailbox one day later advising me what I would owe when I moved. Then when I paid the rent for the last month, they called and asked, "Are you staying another month?" I told them that I had given them my move-out date, and when I pointed out that I gave them 60 days notice to be polite, they acted like I had done something wrong by not waiting until 30 days beforehand to notifying them I was leaving.

There was dead grass in the front yard, all sorts of weeds, and the back yard had trash in it when I moved in during the winter. I cleaned up all of that, then I received a letter from them saying the HOA had filed a complaint about the dead grass and I would have to pay a fine. I told them the grass was dead when I moved in and the yard looked much better now; also I said I would be happy to plant grass seed if they paid for it. They never took me up on that. I had someone come trim bushes that had been scratching the windows when I moved in, and I paid for a dead tree to be removed ($125) that was in the front yard (again dead when I moved in).

I asked Anna if we could meet a few days before I move out to go over the house and discuss how much of the deposit she will return. She would not agree to meet me.

Out of my $985 deposit, I received back $169.

My advice - don't do business with these people - it is an enormously frustrating and stressful experience.

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We rented a house through this company and we were not disappointed at all. They always were very kind and helpful with the whole leasing process and made sure we were happy once we got into our new place. The house was amazing and even if something did fail they came and fixed it up quickly. Even when we were moving out they were very helpful and understanding when our movers didn't show up when they were supposed it. A great place to go if you need to rent a house. Great prices for great service!

4
★★★★☆

We rented a house through this company and we were not disappointed at all. They always were very kind and helpful with the whole leasing process and made sure we were happy once we got into our new place. The house was amazing and even if something did fail they came and fixed it up quickly. Even when we were moving out they were very helpful and understanding when our movers didn't show up when they were supposed it. A great place to go if you need to rent a house. Great prices for great service!

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I have dealt with other property mangement firms. In my opinion, Imperial Group is the one that has been the least effective and reliable in fulfilling the jobs of monitoring and maintaining the condition of my property and making sure that tenants pay what they owe. My advice: seek an alternative!

1
★★☆☆☆

I have dealt with other property mangement firms. In my opinion, Imperial Group is the one that has been the least effective and reliable in fulfilling the jobs of monitoring and maintaining the condition of my property and making sure that tenants pay what they owe. My advice: seek an alternative!

 

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