U-Haul Co

★☆☆☆☆
  • 85 Allison Rd

    Gallup, NM 87301

    Map & Directions
  • 505-863-7476

About U-Haul Co

Hours
Mon. - Fri. 8am - 3:30pm;Sat. 9am - 1pm;Sun. CLOSED

Automotive

Automotive
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We are extremely disappointed and saddened that this company is representing U-Haul. Can't they find any company in this area that has some professionalism and halfway decent customer service? We contacted this "business" on June 25th, 2010, to discuss a business question/inquiry that we had and from the very beginning were treated very rudely and with extreme disrespect. A "worker" who identified himself as "Tom", immediately refused to assist us over the phone, stated he had 4 customers waiting in line and that if I needed assistance, I needed to jump in the vehicle, drive to Gallup and come stand in line. This "worker" used profanity, was immature and very sarcastic. He then hung up on us after 30 seconds and after we asked for a manager or owner! We attempted to call back, no answer, then the 2nd call, we were transferred to the fax machine, then finally on the 3rd call, he answers the phone by greeting me with some strange name he found on his caller ID. He was very hostile and rude on this call and finally answered our very simple question but only after arguing with us for over a minute!! It was a simple question that had a simple answer and instead this "Tom" had extreme difficulty in handling this. My suggestion is for "Tom" to take some basic customer service classes and possibly even anger management classes. If he is unable to maintain professionalism when dealing with customers in a small town, maybe he needs stress management too and perhaps a shrink. After recently moving back to Gallup, NM area, after 10 years living elsewhere, this small town business is most definitely not "friendly" which is not usually the case with small businesses, they should seriously rethink the name "Speedway" and change it to "Halfway", which would be a much more suitable name. Thank you for your time. Find another service unless you want to be treated like a number and rudely so too!

1
★☆☆☆☆

We are extremely disappointed and saddened that this company is representing U-Haul. Can't they find any company in this area that has some professionalism and halfway decent customer service? We contacted this "business" on June 25th, 2010, to discuss a business question/inquiry that we had and from the very beginning were treated very rudely and with extreme disrespect. A "worker" who identified himself as "Tom", immediately refused to assist us over the phone, stated he had 4 customers waiting in line and that if I needed assistance, I needed to jump in the vehicle, drive to Gallup and come stand in line. This "worker" used profanity, was immature and very sarcastic. He then hung up on us after 30 seconds and after we asked for a manager or owner! We attempted to call back, no answer, then the 2nd call, we were transferred to the fax machine, then finally on the 3rd call, he answers the phone by greeting me with some strange name he found on his caller ID. He was very hostile and rude on this call and finally answered our very simple question but only after arguing with us for over a minute!! It was a simple question that had a simple answer and instead this "Tom" had extreme difficulty in handling this. My suggestion is for "Tom" to take some basic customer service classes and possibly even anger management classes. If he is unable to maintain professionalism when dealing with customers in a small town, maybe he needs stress management too and perhaps a shrink. After recently moving back to Gallup, NM area, after 10 years living elsewhere, this small town business is most definitely not "friendly" which is not usually the case with small businesses, they should seriously rethink the name "Speedway" and change it to "Halfway", which would be a much more suitable name. Thank you for your time. Find another service unless you want to be treated like a number and rudely so too!

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