Jared The Galleria of Jewelry

★★★☆☆
  • 2260 Louisiana Blvd. N.E. Suite. 1A, ABQ Uptown

    Albuquerque, NM 87110

    Map & Directions
  • 505-830-3075

About Jared The Galleria of Jewelry

Categories
  • Jewelry
  • Diamonds
  • Watches
  • Custom Jewelry
  • Jewelry Repair Shops
  • Goldsmiths & Silversmiths
  • Gifts & Novelties
Details
  • Shop Online
Hours
M-Sa 10am-9pm, Su 12pm-5pm

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    .

    In March 2011 I brought in a 0.80 ct. loose diamond to have placed in a setting. I decided on a basic 14k white gold setting and it was set within 2 hours of purchase. The price seemed reasonable and the service was decent (the salesman was a bit of an idiot, but nice).

    On October 19, 2011 I looked down at my ring and noticed the diamond had FALLEN OUT...luckily I found it! I took it back to Jared's that afternoon and spoke with my original salesman. He looked at the setting and said that one of the prongs was "broken" and asked for them to repair it for free since it had only been 6 mos since purchase. He said since I had not purchased the extended warranty that I would have to pay for it myself. I requested a manager and was told he would be in the next day. I went in the next afternoon and spoke to the store manager (Dale) and explained my issue to him. He looked at the setting and said that one of the prongs was "bent" and I had clearly snagged it on something and he would not repair it without charging me. He condescendingly apologized and said I should have bought the warranty. I responded that I didn't think I would have issues within 6 mos.

    After I left I went to my normal jewelry story (Zales) and the manager took the setting to her master jeweler and was told that none of the prongs were bent OR broken and it just look like it was poorly set and the prongs on the head were cut to shallow. I paid $125 to have Zales fix it.

    I tried filing a Better Business Bureau complaint, but was again told that it was my fault for not purchasing their warranty...I guess you really need it at Jared's!!

    CONSUMER BEWARE...they sell mediocre junk and the so-called customer service is a joke when you have issues

    1
    ★☆☆☆☆

    In March 2011 I brought in a 0.80 ct. loose diamond to have placed in a setting. I decided on a basic 14k white gold setting and it was set within 2 hours of purchase. The price seemed reasonable and the service was decent (the salesman was a bit of an idiot, but nice).

    On October 19, 2011 I looked down at my ring and noticed the diamond had FALLEN OUT...luckily I found it! I took it back to Jared's that afternoon and spoke with my original salesman. He looked at the setting and said that one of the prongs was "broken" and asked for them to repair it for free since it had only been 6 mos since purchase. He said since I had not purchased the extended warranty that I would have to pay for it myself. I requested a manager and was told he would be in the next day. I went in the next afternoon and spoke to the store manager (Dale) and explained my issue to him. He looked at the setting and said that one of the prongs was "bent" and I had clearly snagged it on something and he would not repair it without charging me. He condescendingly apologized and said I should have bought the warranty. I responded that I didn't think I would have issues within 6 mos.

    After I left I went to my normal jewelry story (Zales) and the manager took the setting to her master jeweler and was told that none of the prongs were bent OR broken and it just look like it was poorly set and the prongs on the head were cut to shallow. I paid $125 to have Zales fix it.

    I tried filing a Better Business Bureau complaint, but was again told that it was my fault for not purchasing their warranty...I guess you really need it at Jared's!!

    CONSUMER BEWARE...they sell mediocre junk and the so-called customer service is a joke when you have issues

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    .

    In March 2011 I brought in a 0.80 ct. loose diamond to have placed in a setting. I decided on a basic 14k white gold setting and it was set within 2 hours of purchase. The price seemed reasonable and the service was decent (the salesman

    3
    ★★★★★

    In March 2011 I brought in a 0.80 ct. loose diamond to have placed in a setting. I decided on a basic 14k white gold setting and it was set within 2 hours of purchase. The price seemed reasonable and the service was decent (the salesman

    .

    Stopped by for a simple battery change and walked out with a damaged watch.

    The wrong tool was used to remove the back of the watch which resulted in two deep gouges that could not be buffed out.

    Very sad.

    0
    ★☆☆☆☆

    Stopped by for a simple battery change and walked out with a damaged watch.

    The wrong tool was used to remove the back of the watch which resulted in two deep gouges that could not be buffed out.

    Very sad.

    Cons: Poor workmanship

    .

    i have bought several pieces of jewelry from another jewelry store here in town. they changed ownership and let all the good employees go. ( thankfully Jareds hired them!)
    Everytime i go to jareds all of the staff is so warm and friendly. if i go to make a payment on my account they always offer to clean all of my jewelry even what came from other stores. i know take all of my jewelry there, for repair ( even if i have to pay for it, its worth not waiting for 3 weeks )

    2
    ★★★★★

    i have bought several pieces of jewelry from another jewelry store here in town. they changed ownership and let all the good employees go. ( thankfully Jareds hired them!)
    Everytime i go to jareds all of the staff is so warm and friendly. if i go to make a payment on my account they always offer to clean all of my jewelry even what came from other stores. i know take all of my jewelry there, for repair ( even if i have to pay for it, its worth not waiting for 3 weeks )

    Pros: location, great staff, helpful

    Cons: parking

    Message from Jared The Galleria of Jewelry

    The first Jared store opened its doors in 1993, revolutionizing the whole idea of how a jewelry store should operate. Jared is not located inside the mall. Our guests come just to see us. And we do everything we can to make their visit enjoyable as well as successful. We offer five times the selection of ordinary jewelry stores, price it well, and present it with the help of a team of experts, thereby creating the ultimate jewelry shopping experience. Come learn more about our engagement and wedding rings, diamonds, gemstones, watches, and personalized jewelry. Visit Jared in Albuquerque today.

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