Kia Garcia

★☆☆☆☆
  • 8605 Lomas Blvd NE

    Albuquerque, NM 87112

    Map & Directions
  • 505-999-2720

About Kia Garcia

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Automotive
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I am writing to express my frustration with Garcia Kia of Albuquerque, NM. Garcia Kia of Albuquerque made my 10 year/100k warranty completely worthless to me and seriously compromised my confidence in the reliability of the Kia corporation to provide acceptable service.

I own a 2009 Kia Rondo, which was purchased new. A new transmission was installed by Rodeo Kia of Avondale, AZ, on Friday, August 2, 2013.

I drove the car for a few days before my husband and I left the Phoenix area headed toward Vernon, TX on August 5. Before arriving in Albuquerque, NM, we experienced trouble with the shifting knob on the car. It was very difficult to move from gear to gear, and it made a definite grinding sound when we attempted to do so.

Though the car is still under warranty, we did not want to cause damage (or further damage) so we stopped in Albuquerque to get the car checked at a Kia dealership. We found that there are two dealerships in the city, both apparently owned by the same person/s. We called the eastside location first and were told that they could not take our car under any circumstances. The person I spoke with was very unsympathetic. She told us our only other choice was to take the car to the dealership on the west side of the city.

We drove to the westside dealership and asked the service department to check our car to see if there was a repairable problem and/or if it was advisable to continue our trip.

A service agent at that dealership said that they were backed up two weeks on repairs and that they would not look at our vehicle any time soon. He said that the problem we described did sound like a transmission problem.

He stated that we could leave the car with them and that they might be able to look into the problem sometime within the range of three days to two weeksno guarantees. He was very firm and refused to make an exception even though we were traveling through town.

I called Kia Customer Service/Satisfaction at the corporate level. The agent there and I spent about 45 minutes exploring options. He called the dealership which had rejected us to bring as much pressure to bear as possible to reconsider our needs. He spoke with the Service Manager to no avail. He also contacted the other Kia dealership in town with the same results.

The agent told us that if we took the car to a different brand dealership, our warranty would be voided. Kia would pay for accommodations for only three days.

After serious deliberation we determined that we had no choice but to continue our drive to Texas. Along the way and for the next two weeks, the problem recurred intermittently until we were able get repairs at a dealership near our home.

I will be writing the Kia Corporation about this problem also, but the remedy I seek from Garcia Kia is in the interest of other travelers passing through Albuquerque. I ask that the policies of the two local dealerships be modified in some way to allow for trip interruption situations to receive service within one or two days at the most.

I believe that if this treatment of traveling customers is not the policy of the ownership of these dealers, the service department managers should be censured by leadership of the company and directed to implement the ownership policies and philosophy.

I suggest that the service departments reserve at least one appointment per day for trip interruption cases. If they are as backed up as they say, they could easily fill that time with another vehicle in waiting if no trip interruptions come in for service on a given day. (Im sure that customers would not complain if their car was repaired earlier than expected.)

Alternatively (or in addition), I strongly recommend that both dealerships hire more technicians and open at least one additional service bay each. If I were a Kia owner living in Albuquerque, I would be furious about delay in service, which is apparently a routine situation. Do Kia owners in Albuquerque have to find alternative transportation for two weeks while waiting for service on their vehicles? This is unacceptable customer service.

I must say that the thought has occurred to me that these businesses may be unwilling to provide timely service in trip interruption cases because (1) they know that no future business will come from the service provided or (2) because they want to avoid warranty work. That would be a sad statement as to their commitment to customer service.

We have a full warranty to 100,000 miles or ten years, but I do not see what purpose that serves if we cannot get service. Garcia Kia is giving Kia a bad name!

Infuriated in Phoenix,
Lois P. Stansbury

1
★☆☆☆☆

I am writing to express my frustration with Garcia Kia of Albuquerque, NM. Garcia Kia of Albuquerque made my 10 year/100k warranty completely worthless to me and seriously compromised my confidence in the reliability of the Kia corporation to provide acceptable service.

I own a 2009 Kia Rondo, which was purchased new. A new transmission was installed by Rodeo Kia of Avondale, AZ, on Friday, August 2, 2013.

I drove the car for a few days before my husband and I left the Phoenix area headed toward Vernon, TX on August 5. Before arriving in Albuquerque, NM, we experienced trouble with the shifting knob on the car. It was very difficult to move from gear to gear, and it made a definite grinding sound when we attempted to do so.

Though the car is still under warranty, we did not want to cause damage (or further damage) so we stopped in Albuquerque to get the car checked at a Kia dealership. We found that there are two dealerships in the city, both apparently owned by the same person/s. We called the eastside location first and were told that they could not take our car under any circumstances. The person I spoke with was very unsympathetic. She told us our only other choice was to take the car to the dealership on the west side of the city.

We drove to the westside dealership and asked the service department to check our car to see if there was a repairable problem and/or if it was advisable to continue our trip.

A service agent at that dealership said that they were backed up two weeks on repairs and that they would not look at our vehicle any time soon. He said that the problem we described did sound like a transmission problem.

He stated that we could leave the car with them and that they might be able to look into the problem sometime within the range of three days to two weeksno guarantees. He was very firm and refused to make an exception even though we were traveling through town.

I called Kia Customer Service/Satisfaction at the corporate level. The agent there and I spent about 45 minutes exploring options. He called the dealership which had rejected us to bring as much pressure to bear as possible to reconsider our needs. He spoke with the Service Manager to no avail. He also contacted the other Kia dealership in town with the same results.

The agent told us that if we took the car to a different brand dealership, our warranty would be voided. Kia would pay for accommodations for only three days.

After serious deliberation we determined that we had no choice but to continue our drive to Texas. Along the way and for the next two weeks, the problem recurred intermittently until we were able get repairs at a dealership near our home.

I will be writing the Kia Corporation about this problem also, but the remedy I seek from Garcia Kia is in the interest of other travelers passing through Albuquerque. I ask that the policies of the two local dealerships be modified in some way to allow for trip interruption situations to receive service within one or two days at the most.

I believe that if this treatment of traveling customers is not the policy of the ownership of these dealers, the service department managers should be censured by leadership of the company and directed to implement the ownership policies and philosophy.

I suggest that the service departments reserve at least one appointment per day for trip interruption cases. If they are as backed up as they say, they could easily fill that time with another vehicle in waiting if no trip interruptions come in for service on a given day. (Im sure that customers would not complain if their car was repaired earlier than expected.)

Alternatively (or in addition), I strongly recommend that both dealerships hire more technicians and open at least one additional service bay each. If I were a Kia owner living in Albuquerque, I would be furious about delay in service, which is apparently a routine situation. Do Kia owners in Albuquerque have to find alternative transportation for two weeks while waiting for service on their vehicles? This is unacceptable customer service.

I must say that the thought has occurred to me that these businesses may be unwilling to provide timely service in trip interruption cases because (1) they know that no future business will come from the service provided or (2) because they want to avoid warranty work. That would be a sad statement as to their commitment to customer service.

We have a full warranty to 100,000 miles or ten years, but I do not see what purpose that serves if we cannot get service. Garcia Kia is giving Kia a bad name!

Infuriated in Phoenix,
Lois P. Stansbury

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