Southwest Vinyl

★★★★☆
The Last Fence You'll Ever Buy
  • 5445 Edith Blvd Ne # K

    Albuquerque, NM 87107

    Map & Directions
  • 505-343-4313

Home & Garden

Home & Garden
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Review sites such as City Search, while helpful at times, can be thoroughly misleading and in error. Unfortunately, without some method of verification, this type of venue simply enables anyone with an agenda, or an axe to grind, a ready, but exploitable, audience. More and more businesses have concluded that passive diplomacy will produce nothing but fodder for mudslinging. We at SW Vinyl have decided we will no longer silently tolerate ludicrous, self-serving posts such as the one posted above.\n \nOne of the reasons SW Vinyl is recognized for strong customer service is we take the rare customer complaint very seriously. We have spent years building a reputation for paying attention to detail and not finishing any job until we're satisfied a project,your project,could be photographed and published in a magazine, newpaper, or the internet. To underscore this point, three photos of this customer's job have just been posted on our SouthwestVinylFence website at the link labeled ""Pergolas.""\n\nThese were taken on the very day of his complaint. The pergola he alleges is ""so completely crooked you can tell from a distance"" is actually attractive enough we've added it to our website. His assertion the job was ""finished"" with missing caps is an impossibility as it could not have been finished without them. As for ""crooked posts,"" we'll let these photos speak for themselves.\n\nWe always try to give people the benefit of the doubt,so this customer was treated fairly and with patience until his intentions were crystal clear. On 9/10/11,this customer left us a voicemail requesting negotiation of a discount BEFORE his job was even completed! On 9/15/11,he left a voicemail informing us he had decided not to pay the remaining half of the contract he signed ($3750) because of ""shoddy work,"" including the aforementioned crooked posts. Two of the five Cram brothers immediately went out to see firsthand what was surely going to be the first ""crooked"" install in the history of SW Vinyl. Thankfully,as proved with these photos,that day has not yet come.\n\nEven though this customer's complaints had nothing to do with strength, stability,performance,or installation,the owner of SW Vinyl sent the installers back to make some adjustments hoping to satisfy this customer. When the customer still refused to pay the other half of the contract he had signed,we had no choice but to inform him of the potential consequences. We would be more than happy to post that communication here if need be. We have nothing to hide.\n\nThe customer finally paid his remaining contracted balance ""under protest"" but immediately began posting negative comments on internet review sites, which is what he originally threatened to do back on 9/15/11 if we did not give him a discount. \n \nWe also told him at that time that SWV will not be cyberbullied nor blackmailed into giving discounts.

2
★★★★★

Review sites such as City Search, while helpful at times, can be thoroughly misleading and in error. Unfortunately, without some method of verification, this type of venue simply enables anyone with an agenda, or an axe to grind, a ready, but exploitable, audience. More and more businesses have concluded that passive diplomacy will produce nothing but fodder for mudslinging. We at SW Vinyl have decided we will no longer silently tolerate ludicrous, self-serving posts such as the one posted above.\n \nOne of the reasons SW Vinyl is recognized for strong customer service is we take the rare customer complaint very seriously. We have spent years building a reputation for paying attention to detail and not finishing any job until we're satisfied a project,your project,could be photographed and published in a magazine, newpaper, or the internet. To underscore this point, three photos of this customer's job have just been posted on our SouthwestVinylFence website at the link labeled ""Pergolas.""\n\nThese were taken on the very day of his complaint. The pergola he alleges is ""so completely crooked you can tell from a distance"" is actually attractive enough we've added it to our website. His assertion the job was ""finished"" with missing caps is an impossibility as it could not have been finished without them. As for ""crooked posts,"" we'll let these photos speak for themselves.\n\nWe always try to give people the benefit of the doubt,so this customer was treated fairly and with patience until his intentions were crystal clear. On 9/10/11,this customer left us a voicemail requesting negotiation of a discount BEFORE his job was even completed! On 9/15/11,he left a voicemail informing us he had decided not to pay the remaining half of the contract he signed ($3750) because of ""shoddy work,"" including the aforementioned crooked posts. Two of the five Cram brothers immediately went out to see firsthand what was surely going to be the first ""crooked"" install in the history of SW Vinyl. Thankfully,as proved with these photos,that day has not yet come.\n\nEven though this customer's complaints had nothing to do with strength, stability,performance,or installation,the owner of SW Vinyl sent the installers back to make some adjustments hoping to satisfy this customer. When the customer still refused to pay the other half of the contract he had signed,we had no choice but to inform him of the potential consequences. We would be more than happy to post that communication here if need be. We have nothing to hide.\n\nThe customer finally paid his remaining contracted balance ""under protest"" but immediately began posting negative comments on internet review sites, which is what he originally threatened to do back on 9/15/11 if we did not give him a discount. \n \nWe also told him at that time that SWV will not be cyberbullied nor blackmailed into giving discounts.

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PERGOLA INSTALLED AND BEAMS NOT EVEN CLOSE TO LEVEL---TOOK WEEKS TO GET HELP AND WHEN THEY CAME OUT TO FIX THEY JUST MADE IT WORSE---CAME BACK OUT AGAIN AND TRIED TO FOOL ME---THEY JUST ""FAKE RIGGED"" IT AND MADE IT WORSE----DO NOT USE THEM---NO HELP AT ALL BY OWNER OF SOUTHWEST VINYL AND ZERO CUSTOMER APPRECIATION

0
★☆☆☆☆

PERGOLA INSTALLED AND BEAMS NOT EVEN CLOSE TO LEVEL---TOOK WEEKS TO GET HELP AND WHEN THEY CAME OUT TO FIX THEY JUST MADE IT WORSE---CAME BACK OUT AGAIN AND TRIED TO FOOL ME---THEY JUST ""FAKE RIGGED"" IT AND MADE IT WORSE----DO NOT USE THEM---NO HELP AT ALL BY OWNER OF SOUTHWEST VINYL AND ZERO CUSTOMER APPRECIATION

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We have been so impressed with the original fence that we just had them come out to give an estimate for more of our yard.\nThe contractors they recommended did a great job and we love having a beautiful fence without doing any work. We almost didn't do vinyl because of the plastic fences we saw in the stores but we are so glad we researched the lifetime type.\nIf you're sick of block or wood problems you really need to check out life time vinyl.

2
★★★★★

We have been so impressed with the original fence that we just had them come out to give an estimate for more of our yard.\nThe contractors they recommended did a great job and we love having a beautiful fence without doing any work. We almost didn't do vinyl because of the plastic fences we saw in the stores but we are so glad we researched the lifetime type.\nIf you're sick of block or wood problems you really need to check out life time vinyl.

Pros: Great work

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