Young Buick GMC

★★★★☆
41.0686 -111.974
Map and Directions to Young Buick GMC

801-544-3445

570 N Main St

Layton, UT

84041

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Buyer Beware!!!
I purchased a 2006 Toyota Sequoia from this dealership last month. The service and friendliness when making my purchase was great, so much so that I was sold on the Resistall treatment as well as the Toyota Extended Warranty. The appointment for Resistall was two weeks out, no big deal. During the time from my purchase date to my Resistall appointment (2 Weeks) I found some problems with my Sequoia. The rear window when trying to roll it down fell off the tracks, my seat warmer didn't work and my lumbar didn't work. Since I had a warranty (30 day Dealer Warranty as well as a Toyota Extended Warranty) I contacted my salesman and he said he would let them know and they would check it out when I brought my truck in for the Resistall treatment. I dropped my truck off and I spoke to Devi who had sold me the warranty and she said it should be covered and provided me loaner car stating I should have my car back the next day. This was how long the Resistall treatment would take and there "seemed" to be no issues with fixing the my recently purchased Sequoia. Marty was my contact in service and Nate was my salesman. I called Marty the next day and he didn't know if they were done with my car or not. He found out and contacted me very quickly yet informed me that they were slammed in service and therefore he couldn't get to my car until after the weekend. No big deal, I understood and contacted him after the weekend. When I contacted him he hadn't had a chance to see it yet and I waited another day. Next he had to contact my warranty company to find out what they covered. I thought this was odd seeing how I just purchased this car. When I called him again he acted surprised and said someone was suppose to contact me about my warranty. Apparently NOTHING was covered. When I inquired about he "Young Buick GMC 30 Day warranty" he said "Oh that's just for the power train." He said he would see what they can do and he would have Roger Young call me. He never called, some guy name Jake call me and said there is nothing they can do however he will work with me on pricing to get these items fixed. No call from Marty to inform me about pricing. I tried to contact Debi who was the service manager and left her a message letting her know how dissatisfied I was with the purchase of my vehicle and SHE never called back. It has now been 2 they've had my truck and when I called Marty yet again he finally checked on pricing and told me the window would be $800 the seat warmer would be $1574 and the lumbar would be a $500ish. Again I discovered these issues within the first week and told my salesman figuring they did a "72 point inspection" and there should be nothing wrong with my car. My husband ran down to go get our car and no one was available to talk to him. The receptionist instead made excuses and could do nothing to help. Never once did they contact me and basically they got paid what do they care. I have never had such horrible service....ever. I can not believe that a company wouldn't back up and do what is right with the sale of the car.

1
★☆☆☆☆

Buyer Beware!!!
I purchased a 2006 Toyota Sequoia from this dealership last month. The service and friendliness when making my purchase was great, so much so that I was sold on the Resistall treatment as well as the Toyota Extended Warranty. The appointment for Resistall was two weeks out, no big deal. During the time from my purchase date to my Resistall appointment (2 Weeks) I found some problems with my Sequoia. The rear window when trying to roll it down fell off the tracks, my seat warmer didn't work and my lumbar didn't work. Since I had a warranty (30 day Dealer Warranty as well as a Toyota Extended Warranty) I contacted my salesman and he said he would let them know and they would check it out when I brought my truck in for the Resistall treatment. I dropped my truck off and I spoke to Devi who had sold me the warranty and she said it should be covered and provided me loaner car stating I should have my car back the next day. This was how long the Resistall treatment would take and there "seemed" to be no issues with fixing the my recently purchased Sequoia. Marty was my contact in service and Nate was my salesman. I called Marty the next day and he didn't know if they were done with my car or not. He found out and contacted me very quickly yet informed me that they were slammed in service and therefore he couldn't get to my car until after the weekend. No big deal, I understood and contacted him after the weekend. When I contacted him he hadn't had a chance to see it yet and I waited another day. Next he had to contact my warranty company to find out what they covered. I thought this was odd seeing how I just purchased this car. When I called him again he acted surprised and said someone was suppose to contact me about my warranty. Apparently NOTHING was covered. When I inquired about he "Young Buick GMC 30 Day warranty" he said "Oh that's just for the power train." He said he would see what they can do and he would have Roger Young call me. He never called, some guy name Jake call me and said there is nothing they can do however he will work with me on pricing to get these items fixed. No call from Marty to inform me about pricing. I tried to contact Debi who was the service manager and left her a message letting her know how dissatisfied I was with the purchase of my vehicle and SHE never called back. It has now been 2 they've had my truck and when I called Marty yet again he finally checked on pricing and told me the window would be $800 the seat warmer would be $1574 and the lumbar would be a $500ish. Again I discovered these issues within the first week and told my salesman figuring they did a "72 point inspection" and there should be nothing wrong with my car. My husband ran down to go get our car and no one was available to talk to him. The receptionist instead made excuses and could do nothing to help. Never once did they contact me and basically they got paid what do they care. I have never had such horrible service....ever. I can not believe that a company wouldn't back up and do what is right with the sale of the car.

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I had wonderful experiance working with the Young automotive group. The Sales Rep (Jake Talbot) was great and very helpful in making my decision.

5
★★★★★

I had wonderful experiance working with the Young automotive group. The Sales Rep (Jake Talbot) was great and very helpful in making my decision.

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I have bought 3 cars from Young and everyone of them have been a really good car. I love my 2007 caddy that I bought from Jake Talbot. He is the best. Go look him up if you need a car at a good deal. He will not steer you wrong.

5
★★★★★

I have bought 3 cars from Young and everyone of them have been a really good car. I love my 2007 caddy that I bought from Jake Talbot. He is the best. Go look him up if you need a car at a good deal. He will not steer you wrong.

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I have visited your dealership a number of times and I have purchased a couple of small pick up trucks for our business. Lately have been working with Jake Talbot on a car for my wife. He has been very patient with us as we are being a little picky in what we want. He continues to update us as he comes across vehicles that might fit what we are looking for. Thanks again for the help.

Garth Rollins

5
★★★★★

I have visited your dealership a number of times and I have purchased a couple of small pick up trucks for our business. Lately have been working with Jake Talbot on a car for my wife. He has been very patient with us as we are being a little picky in what we want. He continues to update us as he comes across vehicles that might fit what we are looking for. Thanks again for the help.

Garth Rollins

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My wife and I purchased our Buick Regal from these guys. We had a good experience and loved hitting the gong. Even though it scared the wife. Thanks Young!

5
★★★★★

My wife and I purchased our Buick Regal from these guys. We had a good experience and loved hitting the gong. Even though it scared the wife. Thanks Young!

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Message from Young Buick GMC

Our goal is to meet and exceed your customer service expectations both in sales and our service departments. Our internet team is ready to help you and get you a response within a few minutes of your inquiry. We have a service department filled with tenured mechanics and service writers that will see that your automotive maintenance experience is top notch.



We look forward to meeting you, and thank you for a chance at your business.



Young Buick GMC

Layton, UT

801-544-3445

More about Young Buick GMC

Buick and GMC Sales, Service Department, Auto Parts, Xtreme Xccessories, Wells Cargo Trailer Sales

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