Spencer's Camera

★★★★★
  • 696 Grove Dr

    Alpine, UT 84004

    Map & Directions
  • 801-367-7569

About Spencer's Camera

Hours
Mon-Thu 10am-5:30pm

Personal Services

Personal Services
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Sent me camera to Spencers for repair and was treated well and professionally. My camera was back to working order within a week and works as good as the day I bought it. I would recommend them to others.

3
★★★★★

Sent me camera to Spencers for repair and was treated well and professionally. My camera was back to working order within a week and works as good as the day I bought it. I would recommend them to others.

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I am a developer for UAV photography to monitor agricultural crop growth and chose to use Spencers Camera for our IR camera. I was most impressed with your ability to modify our camera to the specifications and their ability to help with

3
★★★★★

I am a developer for UAV photography to monitor agricultural crop growth and chose to use Spencers Camera for our IR camera. I was most impressed with your ability to modify our camera to the specifications and their ability to help with

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After dumping my Canon 5D Mark III and tilt-shift lens in a river (completely submerged) I ran to Spencers Camera in a panic. They were able to clean it up quickly and saved the camera and lens; all at a price much less than I

3
★★★★★

After dumping my Canon 5D Mark III and tilt-shift lens in a river (completely submerged) I ran to Spencers Camera in a panic. They were able to clean it up quickly and saved the camera and lens; all at a price much less than I

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I came to Spencers with a camera problem that another shop had estimated $200 to repair. Spencers fixed it while I waited and didnt charge anything (they refused any payment for their service). Turns out it is a common problem that some

3
★★★★★

I came to Spencers with a camera problem that another shop had estimated $200 to repair. Spencers fixed it while I waited and didnt charge anything (they refused any payment for their service). Turns out it is a common problem that some

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My camera was repaired by Spencers Camera very quickly and at a very good price. I had called a local Nikon repair shop and their quote nearly put me in shock. Spencers quote was less than half the cost and in a fraction of the time

3
★★★★★

My camera was repaired by Spencers Camera very quickly and at a very good price. I had called a local Nikon repair shop and their quote nearly put me in shock. Spencers quote was less than half the cost and in a fraction of the time

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Great Service! I brought my camera to Spencers Camera on Monday and they had it repaired the following Wednesday (only two days). Also, the price was half what I would have expected. I shoot my camera a lot and the shutter died. Nikon

3
★★★★★

Great Service! I brought my camera to Spencers Camera on Monday and they had it repaired the following Wednesday (only two days). Also, the price was half what I would have expected. I shoot my camera a lot and the shutter died. Nikon

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The cameras are BEAUTIFUL! I know they are used, but the cameras you chose look like new. They were packed very securely against damage, which I really appreciate. And thanks so much for sending them so quickly! I plan to put the cameras

3
★★★★★

The cameras are BEAUTIFUL! I know they are used, but the cameras you chose look like new. They were packed very securely against damage, which I really appreciate. And thanks so much for sending them so quickly! I plan to put the cameras

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I just wanted to let you know that my IR camera arrived as scheduled and I love everything about it. Thanks for the upgraded shipping. Focus is sharp as a tack with all of my lenses and the new Ultra Color IR - Enhanced Blue filter is

3
★★★★★

I just wanted to let you know that my IR camera arrived as scheduled and I love everything about it. Thanks for the upgraded shipping. Focus is sharp as a tack with all of my lenses and the new Ultra Color IR - Enhanced Blue filter is

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I have had Clarence Spencer fix a number of cameras for me and has always done a great job, on time, and reasonable rates. I have recommended him to others who have likewise be totally satisfied with his performance. I will continue to

3
★★★★★

I have had Clarence Spencer fix a number of cameras for me and has always done a great job, on time, and reasonable rates. I have recommended him to others who have likewise be totally satisfied with his performance. I will continue to

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You converted a Nikon D40x for me and soon after, there was a problem with a capacitor. I sent it back, and you took care of it at no charge, and I thank you for that. That said, I am having a ball with my newly modified camera. It's

3
★★★★★

You converted a Nikon D40x for me and soon after, there was a problem with a capacitor. I sent it back, and you took care of it at no charge, and I thank you for that. That said, I am having a ball with my newly modified camera. It's

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I sent my camera to Spencers for an IR conversion and they turned it around in two days for my upcoming weekend shooting excursion. All I had to do is ask and they accommodated my timeline. I paid extra for overnight shipping which

3
★★★★★

I sent my camera to Spencers for an IR conversion and they turned it around in two days for my upcoming weekend shooting excursion. All I had to do is ask and they accommodated my timeline. I paid extra for overnight shipping which

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I have had Clarence Spencer fix a number of cameras for me and has always done a great job, on time, and reasonable rates. I have recommended him to others who have likewise be totally satisfied with his performance. I will continue to

3
★★★★★

I have had Clarence Spencer fix a number of cameras for me and has always done a great job, on time, and reasonable rates. I have recommended him to others who have likewise be totally satisfied with his performance. I will continue to

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Friendly and realible service. All my questions were answered quickly and accurately. Very helpful on the phone. Received my camera back earlier than I expected. Thanks for the great work.

3
★★★★★

Friendly and realible service. All my questions were answered quickly and accurately. Very helpful on the phone. Received my camera back earlier than I expected. Thanks for the great work.

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Yet another great experience using Spencers Camera. This was my fourth camera Spencers has modified to IR and it performs flawlessly. Spencers modified the camera to my very specific details (not the usual modification) and completed

3
★★★★★

Yet another great experience using Spencers Camera. This was my fourth camera Spencers has modified to IR and it performs flawlessly. Spencers modified the camera to my very specific details (not the usual modification) and completed

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When I called I heard a positive, confident response from the owner that they could handle my request for a different conversion. I talked to others who explained the problems of their view of their business. Wonderful experience, I was

3
★★★★★

When I called I heard a positive, confident response from the owner that they could handle my request for a different conversion. I talked to others who explained the problems of their view of their business. Wonderful experience, I was

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I would like to say I know what sort of work Spencers does, but after a year of having my camera, they have still not shipped it. Every e-mail and call to Spencers remains unanswered. And from liking online, I see I am not the only VICTIM of Spencers Camera. Not to mention their F rating on the BBB.

This is a company that I can only say to avoid. Spencers Camera will take your camera and that is the last you will hear from them. I give them ZERO stars.

1
★☆☆☆☆

I would like to say I know what sort of work Spencers does, but after a year of having my camera, they have still not shipped it. Every e-mail and call to Spencers remains unanswered. And from liking online, I see I am not the only VICTIM of Spencers Camera. Not to mention their F rating on the BBB.

This is a company that I can only say to avoid. Spencers Camera will take your camera and that is the last you will hear from them. I give them ZERO stars.

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.

I would like to say I know what sort of work Spencers does, but after a year of having my camera, they have still not shipped it. Every e-mail and call to Spencers remains unanswered. \r
\r
This is a company that I can only say to avoid.

3
★★★★★

I would like to say I know what sort of work Spencers does, but after a year of having my camera, they have still not shipped it. Every e-mail and call to Spencers remains unanswered. \r
\r
This is a company that I can only say to avoid.

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The pictures are super sharp and the IR effects are pure awesomeness!

3
★★★★★

The pictures are super sharp and the IR effects are pure awesomeness!

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It has taken over a year and a half, and I STILL do not have the lenses Clarence Spencer said would be done last June. On top of him BOLD FACE lying to me about when and how the lenses would be done, the guy has done everything he can to avoid sending me ANY information about what work he has done, or when he would be done.

Since March 2013, the only time he has ever responded is when he told me that he just got the poarts in and the would be done in a week or so. This was JULY 2013, two months after he first promised the lenses. Since then, I have sent a couple dozen e-mails, none of which Mr. Spencer has bothered to reply to.

Clarence Spencer has ONLY responded within the last week, and that was because I had him served with papers to appear in court. Yes, the ONLY way this man would respond is I had to SUE HIM!

I do not care what kind of work this man does, if you have to sue hiom to get him to even call you, then you had better stay away!

1
★☆☆☆☆

It has taken over a year and a half, and I STILL do not have the lenses Clarence Spencer said would be done last June. On top of him BOLD FACE lying to me about when and how the lenses would be done, the guy has done everything he can to avoid sending me ANY information about what work he has done, or when he would be done.

Since March 2013, the only time he has ever responded is when he told me that he just got the poarts in and the would be done in a week or so. This was JULY 2013, two months after he first promised the lenses. Since then, I have sent a couple dozen e-mails, none of which Mr. Spencer has bothered to reply to.

Clarence Spencer has ONLY responded within the last week, and that was because I had him served with papers to appear in court. Yes, the ONLY way this man would respond is I had to SUE HIM!

I do not care what kind of work this man does, if you have to sue hiom to get him to even call you, then you had better stay away!

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1 out of 1 people found this review helpful.

.

Spencers Camera replaced the cracked screen on my IPhone 4G and Im very happy with the service and price. The phone looks good as new and it was finished the same day I dropped it off.

3
★★★★★

Spencers Camera replaced the cracked screen on my IPhone 4G and Im very happy with the service and price. The phone looks good as new and it was finished the same day I dropped it off.

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Service was good, very knowledgeable, and helpful. I think there was a problem getting in touch with me, when my camera was ready.

3
★★★★★

Service was good, very knowledgeable, and helpful. I think there was a problem getting in touch with me, when my camera was ready.

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I wanted to send you the best picture yet that I made with my converted camera, you build in a amplified filter in my Olympus E-510 last year. Maybe the picture is good enough for your site, there were no adjustments made on the picture.

3
★★★★★

I wanted to send you the best picture yet that I made with my converted camera, you build in a amplified filter in my Olympus E-510 last year. Maybe the picture is good enough for your site, there were no adjustments made on the picture.

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Another tale of woe with Spencer's Camera, Utah \r
\r
Trust me- they are just horrible to deal with.\r
\r
I dropped off a couple lenses to be repaired last March.... that is March 2013!They old me a month. So starting in April, I started

3
★★★★★

Another tale of woe with Spencer's Camera, Utah \r
\r
Trust me- they are just horrible to deal with.\r
\r
I dropped off a couple lenses to be repaired last March.... that is March 2013!They old me a month. So starting in April, I started

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The work you guys did was fantastic and I have recommended you to all my friends and on a couple of forums too.

3
★★★★★

The work you guys did was fantastic and I have recommended you to all my friends and on a couple of forums too.

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I purchased a Canon 5D Mark II Astro Camera from Spencer's and love it. Fast delivery and more importantly the camera works great. Better than expected image quality. Much better than my normal unconverted camera. I had the heat

3
★★★★★

I purchased a Canon 5D Mark II Astro Camera from Spencer's and love it. Fast delivery and more importantly the camera works great. Better than expected image quality. Much better than my normal unconverted camera. I had the heat

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Hey Guys! Just wanted to send you a quick thank you and give some +feedback. Now that I have the right filters for my Full Spectrum Nikon D700 you guys converted for me this camera is 10x better!

3
★★★★★

Hey Guys! Just wanted to send you a quick thank you and give some +feedback. Now that I have the right filters for my Full Spectrum Nikon D700 you guys converted for me this camera is 10x better!

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I have used Spencer camera twice over the last few years and both times I was very satisfied. Most other repair places are all too wiling to want to charge upfront diagnosis fees before they would even give me a quote. Spencer camera was

3
★★★★★

I have used Spencer camera twice over the last few years and both times I was very satisfied. Most other repair places are all too wiling to want to charge upfront diagnosis fees before they would even give me a quote. Spencer camera was

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Appreciate your willingness to do my rush order. I've always had a good experience at Spencer's.

3
★★★★★

Appreciate your willingness to do my rush order. I've always had a good experience at Spencer's.

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Great work, fast and cheap. If you need camera repair go to Spencers in Alpine he saved me over $100. and was very prompt.

3
★★★★★

Great work, fast and cheap. If you need camera repair go to Spencers in Alpine he saved me over $100. and was very prompt.

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Just a short note to tell you thanks for the great IR conversion service. My Canon 5D Mark II you converted to infrared is better than I expected. The autofocus is sharp as a tack with all my lenses. The camera arrived back quickly, very

3
★★★★★

Just a short note to tell you thanks for the great IR conversion service. My Canon 5D Mark II you converted to infrared is better than I expected. The autofocus is sharp as a tack with all my lenses. The camera arrived back quickly, very

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Only three days for my camera repair to be completed by Spencers when everyone else said it would take 4 weeks. Thats great service!

3
★★★★★

Only three days for my camera repair to be completed by Spencers when everyone else said it would take 4 weeks. Thats great service!

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I just wanted to let you know my camera is working better than my expectations. Images are sharp and clear. Im glad I chose you for my IR conversion. Ill send some images to use on your website at your discretion soon.\r

3
★★★★★

I just wanted to let you know my camera is working better than my expectations. Images are sharp and clear. Im glad I chose you for my IR conversion. Ill send some images to use on your website at your discretion soon.\r

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After dropping and damaging my camera it seemed to be a lost cause. Im so glad you were able to save it and the lens. Photography is my only source of income and losing my camera would have been financially devastating. Its good to know

3
★★★★★

After dropping and damaging my camera it seemed to be a lost cause. Im so glad you were able to save it and the lens. Photography is my only source of income and losing my camera would have been financially devastating. Its good to know

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I just wanted to thank you for converting my camera. It arrived safely today and it looks very good, you even packed it better than I did. I was very impressed.

3
★★★★★

I just wanted to thank you for converting my camera. It arrived safely today and it looks very good, you even packed it better than I did. I was very impressed.

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Quick, fast diagnostic. Helpful & friendly. Great turn around time.

3
★★★★★

Quick, fast diagnostic. Helpful & friendly. Great turn around time.

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I must admit, I was a little skeptical to use your company for the first time for my astroconversion but the quality workmanship has proven to be worth it. We finally had clear skies for the past week and the conversion has proven to be

3
★★★★★

I must admit, I was a little skeptical to use your company for the first time for my astroconversion but the quality workmanship has proven to be worth it. We finally had clear skies for the past week and the conversion has proven to be

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It was a great experience working with you on my recent camera repair. Fast timely service is what you promised and that is exactly what you provided. I thought my camera was toast but you brought it back to life and cleaner than when I

3
★★★★★

It was a great experience working with you on my recent camera repair. Fast timely service is what you promised and that is exactly what you provided. I thought my camera was toast but you brought it back to life and cleaner than when I

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I have referred many friends and family members for their IR conversion and Camera Repair services. They have all had great experiences with no complaints. Once I was on a trip in Africa and called them after hours for advice. They

3
★★★★★

I have referred many friends and family members for their IR conversion and Camera Repair services. They have all had great experiences with no complaints. Once I was on a trip in Africa and called them after hours for advice. They

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Very attentive in communication, thorough with work, and reasonable repair charge. Thanks.

3
★★★★★

Very attentive in communication, thorough with work, and reasonable repair charge. Thanks.

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The Olympus E-510 IR conversion is working great! Thanks so much! I have attached a few shots. Feel free to use them as samples for your website as samples for the E510!

3
★★★★★

The Olympus E-510 IR conversion is working great! Thanks so much! I have attached a few shots. Feel free to use them as samples for your website as samples for the E510!

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Exceptional quality and great service. I have had IR conversions performed by other companies and my cameras were not working properly when I received them back. A friend told me he found Spencer's while searching online so I gave them a

3
★★★★★

Exceptional quality and great service. I have had IR conversions performed by other companies and my cameras were not working properly when I received them back. A friend told me he found Spencer's while searching online so I gave them a

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All I can say is I have used Spencer's Camera many time over the years and have found their service to be nothing less than wonderful! The owner and employees are all very nice personable people working very hard to keep their customers happy. You won't beat their service and pricing. Many times they have come in under the original repair estimate and faster than expected. I am a experienced professional photographer (32 years) and very picky. I expect the best from professional businesses and have had many runnins with local and out of state camera repair/service companies. I have never had a problem with Spencer's. My last experience with Spencer's saved me over $1000 rather than sending my Nikon D3s to the manufacturer. After finding Spencer's 10 years ago I won't use anyone else. Thanks for the great service!

5
★★★★★

All I can say is I have used Spencer's Camera many time over the years and have found their service to be nothing less than wonderful! The owner and employees are all very nice personable people working very hard to keep their customers happy. You won't beat their service and pricing. Many times they have come in under the original repair estimate and faster than expected. I am a experienced professional photographer (32 years) and very picky. I expect the best from professional businesses and have had many runnins with local and out of state camera repair/service companies. I have never had a problem with Spencer's. My last experience with Spencer's saved me over $1000 rather than sending my Nikon D3s to the manufacturer. After finding Spencer's 10 years ago I won't use anyone else. Thanks for the great service!

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0 out of 1 people found this review helpful.

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This clown has had my camera since Apr 2010. He was available and chatty on email until I sent the camera. As well I mailed a money order. I wasn't given a time trame but figured 2 wks. to do an I.R. conversion should be more than enough but usually then double the time estimate so I didn't make any inquiries for a month. No reply to my email. I have emailed this guy several times, no response. I filed a complaint with the UTAH BBB, they abandoned it after a month because he's not a member and won't respond to them either. Someone suggested small claims but I live outside fo Toronto ON. so that's out of the question. I was going email a complaint to the local Sheriff but they don't have email and Alpine Utah's town web site has been updated since 2007 which makes me very skeptical of their competence.

0
★☆☆☆☆

This clown has had my camera since Apr 2010. He was available and chatty on email until I sent the camera. As well I mailed a money order. I wasn't given a time trame but figured 2 wks. to do an I.R. conversion should be more than enough but usually then double the time estimate so I didn't make any inquiries for a month. No reply to my email. I have emailed this guy several times, no response. I filed a complaint with the UTAH BBB, they abandoned it after a month because he's not a member and won't respond to them either. Someone suggested small claims but I live outside fo Toronto ON. so that's out of the question. I was going email a complaint to the local Sheriff but they don't have email and Alpine Utah's town web site has been updated since 2007 which makes me very skeptical of their competence.

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I wish I could rate 0 stars....
Never before have I been subjected to such horrible customer service, awful communication and overall appalling business practice. Clarence spencer is rude and unprofessional. I was quoted 1 week for lens repair....over 2 months later after countless emails, text messages, phone calls and voicemails, I threatened to involve an attorney, and only then did he reply that he no longer wished to do business with me and my lens was being returned to be in the same condition.
The fact that Allens Camera actually suggests this company for lens repair is ludicris. DO NOT waste your time...go to a credible company who can repair you camera equipment in a timely and professional manner.

0
★☆☆☆☆

I wish I could rate 0 stars....
Never before have I been subjected to such horrible customer service, awful communication and overall appalling business practice. Clarence spencer is rude and unprofessional. I was quoted 1 week for lens repair....over 2 months later after countless emails, text messages, phone calls and voicemails, I threatened to involve an attorney, and only then did he reply that he no longer wished to do business with me and my lens was being returned to be in the same condition.
The fact that Allens Camera actually suggests this company for lens repair is ludicris. DO NOT waste your time...go to a credible company who can repair you camera equipment in a timely and professional manner.

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Someone recomended them to me for camera repair. We called and they said they would do a quote - just send it to them. We did. That was November 17, 2010. No one ever called back. Ever. In January I called them. They said they had it, it was fixable and told me how much it would be. I told them to proceed. Over the next four+ months I contacted them a few more times and got different updates as to the expected delivery of the replacement part, to the progress of the repair. Finally the end of May I emailed them and asked the either send me the repaired camera and a bill OR return the camera within 5 business days. No reply. Nothing. I read some other simillar experiences from other people on various websites I saw that someone had filed BBB complaint. I looked that up and it showed as resolved, so I filed one too. Magically on June 11th the camera shows up. There was nothing with it explaining the problem, or the delay. It wasn't fixed, but it did have everyting it was shipped with in the package. At least they returned it, right? Bizarre way to run a business. They never once contacted me in over seven months. The VM for the company was a grouchy old man saying to NOT leave a voicemail. Live and learn. I googled the address and it's a big home in a nice, new neighborhood. I guess he didn't really need the money or something. Perhaps it was a hobby he didn't devote much time to. Bottom line... Run, run fast in the opposite direction.

0
★☆☆☆☆

Someone recomended them to me for camera repair. We called and they said they would do a quote - just send it to them. We did. That was November 17, 2010. No one ever called back. Ever. In January I called them. They said they had it, it was fixable and told me how much it would be. I told them to proceed. Over the next four+ months I contacted them a few more times and got different updates as to the expected delivery of the replacement part, to the progress of the repair. Finally the end of May I emailed them and asked the either send me the repaired camera and a bill OR return the camera within 5 business days. No reply. Nothing. I read some other simillar experiences from other people on various websites I saw that someone had filed BBB complaint. I looked that up and it showed as resolved, so I filed one too. Magically on June 11th the camera shows up. There was nothing with it explaining the problem, or the delay. It wasn't fixed, but it did have everyting it was shipped with in the package. At least they returned it, right? Bizarre way to run a business. They never once contacted me in over seven months. The VM for the company was a grouchy old man saying to NOT leave a voicemail. Live and learn. I googled the address and it's a big home in a nice, new neighborhood. I guess he didn't really need the money or something. Perhaps it was a hobby he didn't devote much time to. Bottom line... Run, run fast in the opposite direction.

Pros: At least they sent the broken camera back - after 7 months

Cons: Everything!

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Wish you could rate 0 stars! We turned in a film camera to be serviced and another part to be fixed. He told us that we would get a call the next day with an estimate. No call. We had to call and we were told that the camera was ready but the other part needed some parts that he had ordered. We need the camera by a certain date because of a trip we had planned. We had to call 4 times within a 2 week time period to make sure everything would be ready. He gave us the same answer every time. Camera was ready but waiting on a part. We called two days before our trip. He said he would have it ready the next day and would call us. No call. We called the day before we left on our trip. (We were leaving at 3 am the next day so this was the final day we could pick it up). He tells us they have closed early so we would need to pick up the camera the following day. When we told him that was impossible he says he'll mail it to our trip destination. I sure as hell hope he does. It's ridiculous that he says he'll do one thing and knows the deadlines of the customer but he never succeeds in doing what he says he will. He says that he will call the following day to confirm that it's been shipped, but we know better. To get anything done you better be willing to ride his ass.

I would never recommend him to any one. It's extremely off putting to have some one who refuses to communicate with you.

0
★☆☆☆☆

Wish you could rate 0 stars! We turned in a film camera to be serviced and another part to be fixed. He told us that we would get a call the next day with an estimate. No call. We had to call and we were told that the camera was ready but the other part needed some parts that he had ordered. We need the camera by a certain date because of a trip we had planned. We had to call 4 times within a 2 week time period to make sure everything would be ready. He gave us the same answer every time. Camera was ready but waiting on a part. We called two days before our trip. He said he would have it ready the next day and would call us. No call. We called the day before we left on our trip. (We were leaving at 3 am the next day so this was the final day we could pick it up). He tells us they have closed early so we would need to pick up the camera the following day. When we told him that was impossible he says he'll mail it to our trip destination. I sure as hell hope he does. It's ridiculous that he says he'll do one thing and knows the deadlines of the customer but he never succeeds in doing what he says he will. He says that he will call the following day to confirm that it's been shipped, but we know better. To get anything done you better be willing to ride his ass.

I would never recommend him to any one. It's extremely off putting to have some one who refuses to communicate with you.

Pros: Uhm...

Cons: NO communication whatsoever, lies etc. etc.

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...and still no camera!!!

He only gets one star because you can't rate someone with no stars.

I'm pretty steamed at this clown. Two months ago we left our camera with him. It is a Canon Powershot G9. The camera simply would not turn on. He said no problem, come back in a couple days. We did, and for $100 we got our camera and it did indeed turn on. We should have tested it more thoroughly when we were there, but didn't. That's another lesson we have also learned from this.

So we get back home and try to use the other functions on the camera and none of them work. None of the buttons, the rotary dials, anything. So, we call him up, he says no problem, get it back to me and I'll fix it. Seven weeks later, we have called him several times, he keeps telling us he got the wrong part, he hasn't had time to work on it, blah blah blah. Never once has he attempted to contact us and inform us of the status of the camera.

So, here we are, no camera and we don't trust this guy at all. I'm a small business owner and I would be embarrassed if this were the kind of customer service I offered. Not to mention the fact that I don't think I would be in business very long.

Several years ago, the screen stopped working on a different camera and we sent it in the mail to the manufacturer to be repaired and I have to say despite it being a little pricey, we got our camera back, which is more than I can say for this guy.

Again, I would not recommend him to anyone whatsoever.

0
★☆☆☆☆

...and still no camera!!!

He only gets one star because you can't rate someone with no stars.

I'm pretty steamed at this clown. Two months ago we left our camera with him. It is a Canon Powershot G9. The camera simply would not turn on. He said no problem, come back in a couple days. We did, and for $100 we got our camera and it did indeed turn on. We should have tested it more thoroughly when we were there, but didn't. That's another lesson we have also learned from this.

So we get back home and try to use the other functions on the camera and none of them work. None of the buttons, the rotary dials, anything. So, we call him up, he says no problem, get it back to me and I'll fix it. Seven weeks later, we have called him several times, he keeps telling us he got the wrong part, he hasn't had time to work on it, blah blah blah. Never once has he attempted to contact us and inform us of the status of the camera.

So, here we are, no camera and we don't trust this guy at all. I'm a small business owner and I would be embarrassed if this were the kind of customer service I offered. Not to mention the fact that I don't think I would be in business very long.

Several years ago, the screen stopped working on a different camera and we sent it in the mail to the manufacturer to be repaired and I have to say despite it being a little pricey, we got our camera back, which is more than I can say for this guy.

Again, I would not recommend him to anyone whatsoever.

Pros: Unable to find any yet

Cons: poor communication, did not fix correctly, 2 months in...

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I have used Spencer camera twice over the last few years and both times I was very satisfied. Most other repair places are all too wiling to want to charge upfront diagnosis fees before they would even give me a quote. Spencer camera was willing to look at it upfront and give me a quote so I could make up my mind whether I wanted to fix it or not. The service has always been excellent and repaired ahead of schedule. The last time, I brought my Sony Camcorder to them a week before Christmas. They put a rush on it so that I could have my camcorder for Christmas events. I can't tell you how happy I was that they were able to turn the repair so quickly so I could get my kids on camera Christmas morning. I couldn't be happier with their service. I was surprised to see the negative review here and did some more checking. Here are some other reviews I found on the web about Spencer's.

pentaxforums

flickr

forums.dpreview

stevenbundy.blogspot

2
★★★★★

I have used Spencer camera twice over the last few years and both times I was very satisfied. Most other repair places are all too wiling to want to charge upfront diagnosis fees before they would even give me a quote. Spencer camera was willing to look at it upfront and give me a quote so I could make up my mind whether I wanted to fix it or not. The service has always been excellent and repaired ahead of schedule. The last time, I brought my Sony Camcorder to them a week before Christmas. They put a rush on it so that I could have my camcorder for Christmas events. I can't tell you how happy I was that they were able to turn the repair so quickly so I could get my kids on camera Christmas morning. I couldn't be happier with their service. I was surprised to see the negative review here and did some more checking. Here are some other reviews I found on the web about Spencer's.

pentaxforums

flickr

forums.dpreview

stevenbundy.blogspot

Pros: Excllent Service at reasonable rates

Cons: none

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I'm an artist, and find Spencer's Camera and Photo on the net, when I was looking for someone to convert to Infrared my brand new Canon G9 camera. I contacted them on the 18th of June 2008, when they promised a 4 days turnaround.They received on the 25th of june my $499 camera along with a $325 money order to cover the conversion job and shipping, when they notified me via e-mail of a reception of the package, and promised a fast completion. Based on their 4 days turnaround promise, I expected to receive the completed camera before the 4th of July when I needed a camera for a photo trip. They never called , or e-mailed me about a completion or a status of the job, so on the 3rd of July I called the business owner, when he excused for installing a faulty filter, (that they should inspect before installation). He also promised to ship my camera on the same day with the newly installed flawless filter. Since that time they never contacted me in any way. The camera never arrived, no answer to my phone calls, no response to my e-mails. I'm waiting and waiting and waiting. After 19 days wait I'm in doubts, if I 'll ever see my camera again and I may lost my money as well? Still no answer, no explanation, no camera, no money on the 14th of July 2008. That's how their advertised "fast and reliable service" turned out for me. Weeks of stress and disappointment is all I received until now.
Laszlo Horvath artist, a "never anymore" Spencer's Camera customer

0
★☆☆☆☆

I'm an artist, and find Spencer's Camera and Photo on the net, when I was looking for someone to convert to Infrared my brand new Canon G9 camera. I contacted them on the 18th of June 2008, when they promised a 4 days turnaround.They received on the 25th of june my $499 camera along with a $325 money order to cover the conversion job and shipping, when they notified me via e-mail of a reception of the package, and promised a fast completion. Based on their 4 days turnaround promise, I expected to receive the completed camera before the 4th of July when I needed a camera for a photo trip. They never called , or e-mailed me about a completion or a status of the job, so on the 3rd of July I called the business owner, when he excused for installing a faulty filter, (that they should inspect before installation). He also promised to ship my camera on the same day with the newly installed flawless filter. Since that time they never contacted me in any way. The camera never arrived, no answer to my phone calls, no response to my e-mails. I'm waiting and waiting and waiting. After 19 days wait I'm in doubts, if I 'll ever see my camera again and I may lost my money as well? Still no answer, no explanation, no camera, no money on the 14th of July 2008. That's how their advertised "fast and reliable service" turned out for me. Weeks of stress and disappointment is all I received until now.
Laszlo Horvath artist, a "never anymore" Spencer's Camera customer

Pros: good sounding promises

Cons: they don't keep their promises

 

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