Digis Networks

★★☆☆☆

About Digis Networks

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Computer & Internet Services

Computer & Internet Services
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Digis is a company that hides what you're getting into until you experience it. They simply suck. The internet they provide is cheap but you will find out why later on. If you ever watch any movies or music over the internet, this company definitely isn't for you. They set low monthly limits of downloads so at the end (or even to the middle) of the month, your internet goes ridiculously slow. I had to end up upgrading to the 12 mpbs plan which offered a higher download limit. It not only couldn't reach its promising speed of the plan, but slowed down drastically. Probably because of my occasional Netflix movies streaming. I could hardly contact them to ask them what was going on, because their phones are always busy! If you don't want a service that sets daily and monthly limits on how much you can do with your internet, pick just about any company besides Digis.

0
★☆☆☆☆

Digis is a company that hides what you're getting into until you experience it. They simply suck. The internet they provide is cheap but you will find out why later on. If you ever watch any movies or music over the internet, this company definitely isn't for you. They set low monthly limits of downloads so at the end (or even to the middle) of the month, your internet goes ridiculously slow. I had to end up upgrading to the 12 mpbs plan which offered a higher download limit. It not only couldn't reach its promising speed of the plan, but slowed down drastically. Probably because of my occasional Netflix movies streaming. I could hardly contact them to ask them what was going on, because their phones are always busy! If you don't want a service that sets daily and monthly limits on how much you can do with your internet, pick just about any company besides Digis.

Cons: Daily and monthly download limits, poor customer service

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Digis is a great Internet company that is honest with a constant price and great speeds. I get speeds in the 2.5-3.5 range most of the time and my VoIP phone quality is great.

I love knowing that the price is going to be the same every month and that the service is going to work when I turn it on. What more could you ask for?

Also I don't think they are located at the Orem address anymore. They are now at:

782 Auto Mall Drive Ste. C
American Fork, UT 84003

I thought I'd mention that in case anyone else was having a tough time reaching them.

The phone number is 1-888-DIGIS-88

2
★★★★★

Digis is a great Internet company that is honest with a constant price and great speeds. I get speeds in the 2.5-3.5 range most of the time and my VoIP phone quality is great.

I love knowing that the price is going to be the same every month and that the service is going to work when I turn it on. What more could you ask for?

Also I don't think they are located at the Orem address anymore. They are now at:

782 Auto Mall Drive Ste. C
American Fork, UT 84003

I thought I'd mention that in case anyone else was having a tough time reaching them.

The phone number is 1-888-DIGIS-88

Pros: 7 Mbps for only $35

Cons: Availability in Provo

.

For our first year of service, Digis was fine. Our speeds were okay at about 1Mbps down, but not fantastic. After the first year, things started to go bad. We had to reset constantly (go down to the basement, unplug it, wait 20 seconds, plug it back in) at least weekly and sometimes several times a day. We made several service calls where we would get helpful suggestions like "try unplugging your router." We don't have a router. After several months of this, they finally upgraded our equipment to a canopy and charged us $5 a month more for "Ultra High-Speed Internet," which meant that we ought to be getting up to 5Mbps down. Instead, we were getting 500k. Another service call revealed that they were throttling our speeds because we were exceeding our 12 Gigs of transfer a month. When I argued that that was impossible, the tech's helpful suggestion was, "Do you have teenagers at home?" Uh, no. Then he said we probably had a virus. I had just run a virus scan the day before and it came up clean. Besides which, we have a Mac, so it's rare to get viruses at all. Before the end of the day, I canceled our service and signed up with Rapidwave. Now we're getting 6-8Mbps and couldn't be happier!

0
★☆☆☆☆

For our first year of service, Digis was fine. Our speeds were okay at about 1Mbps down, but not fantastic. After the first year, things started to go bad. We had to reset constantly (go down to the basement, unplug it, wait 20 seconds, plug it back in) at least weekly and sometimes several times a day. We made several service calls where we would get helpful suggestions like "try unplugging your router." We don't have a router. After several months of this, they finally upgraded our equipment to a canopy and charged us $5 a month more for "Ultra High-Speed Internet," which meant that we ought to be getting up to 5Mbps down. Instead, we were getting 500k. Another service call revealed that they were throttling our speeds because we were exceeding our 12 Gigs of transfer a month. When I argued that that was impossible, the tech's helpful suggestion was, "Do you have teenagers at home?" Uh, no. Then he said we probably had a virus. I had just run a virus scan the day before and it came up clean. Besides which, we have a Mac, so it's rare to get viruses at all. Before the end of the day, I canceled our service and signed up with Rapidwave. Now we're getting 6-8Mbps and couldn't be happier!

Pros: None that I can think of

Cons: Slow speeds, terrible customer service

 

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