Walmart Supercenter

★★★★☆
  • 350 W Hope Ave

    Salt Lake City, UT 84115

    Map & Directions
  • 801-484-7311

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I am so busy person. I wanted to make sure if they have pasta maker machine in store. The lady who picked up the phone and tried to pass to the concern department, i think so. But the department did not pick up the phone. I did not like

3
★★★★★

I am so busy person. I wanted to make sure if they have pasta maker machine in store. The lady who picked up the phone and tried to pass to the concern department, i think so. But the department did not pick up the phone. I did not like

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I have always maintained a neutral stance towards Walmart. I go there occasionally and have always received decent service, but I've never had to return anything until now either.

The other day, I purchased a cassette adapter for 10.00. Unfortunately after leaving I saw that the wire is exposed on a small part, and it didn't work. Today I went to the so-called customer service desk for an exchange. There was only one person working the desk and quite a few people in line, it was 20 minutes before I got to the front. Then the associate looked at the adapter, and shook her head saying "mm-mmm."

When I asked her what that meant, she called me a liar that I had just purchased it because there was no way their merchandise would have exposed wires. I asked to speak to her manager, who said that the item was not returnable because I didn't have the plastic packaging it came in. I pointed out the huge sign behind her saying that they accept returns with a receipt. She shrugged and refused to help me.

Now I understand why Walmart is so hated, because their service is exceptionally terrible! I'll be buying a new adapter at Target.

0
★☆☆☆☆

I have always maintained a neutral stance towards Walmart. I go there occasionally and have always received decent service, but I've never had to return anything until now either.

The other day, I purchased a cassette adapter for 10.00. Unfortunately after leaving I saw that the wire is exposed on a small part, and it didn't work. Today I went to the so-called customer service desk for an exchange. There was only one person working the desk and quite a few people in line, it was 20 minutes before I got to the front. Then the associate looked at the adapter, and shook her head saying "mm-mmm."

When I asked her what that meant, she called me a liar that I had just purchased it because there was no way their merchandise would have exposed wires. I asked to speak to her manager, who said that the item was not returnable because I didn't have the plastic packaging it came in. I pointed out the huge sign behind her saying that they accept returns with a receipt. She shrugged and refused to help me.

Now I understand why Walmart is so hated, because their service is exceptionally terrible! I'll be buying a new adapter at Target.

Pros: low prices

Cons: horrible cust serv

 

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