EnerBank USA

★★★★★
  • 1245 Brickyard Rd

    Salt Lake City, UT 84106

    Map & Directions
  • 801-832-0700

About EnerBank USA

Hours
Mon-Fri 9am-7pm

Finance

Finance
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I have been with Enerbank since July, 2010. I paid my monthly payments on time. I received a call from a Lisa, from customer service ("as a courtesty") to inform me that my April payment had not be received. I told her that the payment

3
★★★★★

I have been with Enerbank since July, 2010. I paid my monthly payments on time. I received a call from a Lisa, from customer service ("as a courtesty") to inform me that my April payment had not be received. I told her that the payment

.

This is a ripoff !! the zero interest plans are not true. The contractor is forced to include the rate in the price of the project. The contractor is charged the fee and they pass it on to you. The current rate is about 18%. Do not use

3
★★★★★

This is a ripoff !! the zero interest plans are not true. The contractor is forced to include the rate in the price of the project. The contractor is charged the fee and they pass it on to you. The current rate is about 18%. Do not use

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We had rebath redo our bathroom last year and we applied for a loan half of the total amount of the job. It was $2300. Rebath had enerbank give us a loan for $2300 with zero % interest. So we did go with the remodeling. At the start of the

3
★★★★★

We had rebath redo our bathroom last year and we applied for a loan half of the total amount of the job. It was $2300. Rebath had enerbank give us a loan for $2300 with zero % interest. So we did go with the remodeling. At the start of the

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We all have different situations we deal with. I have been doing business with EnerBank USA for approximately 2 years. The customer service department is very rude, ignorant and unforgiving to customers. In my opinion, there is 1 particular department, where the customer service reps are very rude and ignorant to customers, and guess what they get away with it because the manager does the same. Try escalating to the manager and he is just as rude and you have no way of escalating further. I was even hung up on during multiple telephone conversations. What happened to EXCELLENT Customer Service and Satisfaction, well, I think their Moto, is be as unprofessional as you would like because we don't care about the customer!

With the economy in the situation it is in, these people should be thankful they have a job. But they have NO right, to belittle the customer! Go ahead deal with EnerBank and get the same RUDE service I have experienced.

0
★☆☆☆☆

We all have different situations we deal with. I have been doing business with EnerBank USA for approximately 2 years. The customer service department is very rude, ignorant and unforgiving to customers. In my opinion, there is 1 particular department, where the customer service reps are very rude and ignorant to customers, and guess what they get away with it because the manager does the same. Try escalating to the manager and he is just as rude and you have no way of escalating further. I was even hung up on during multiple telephone conversations. What happened to EXCELLENT Customer Service and Satisfaction, well, I think their Moto, is be as unprofessional as you would like because we don't care about the customer!

With the economy in the situation it is in, these people should be thankful they have a job. But they have NO right, to belittle the customer! Go ahead deal with EnerBank and get the same RUDE service I have experienced.

Cons: Rudeness, lack of customer service, lack of professionalism

 

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