Abella Bridal

★☆☆☆☆

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I found an expensive but beautiful selection of dresses at Abella Bridal. I spent the about $1000 for the dress and another $300 on alterations. I had to leave Provo before the cleaning was finished so I made arrangements to have the dress carefully transported to California. When the dress arrived 24 hours after it left the shop in UT, I took it out of the bag it was transported in and immediately noticed: 1) A large burn mark on the lace, 2) Hairs, lint, dust, and random colored threads all over the dress., 3) Frayed threads that needed attention, 4) Smudges across the front of my dress. Naturally, I called Abella Bridal to make a complaint. Abella Bridal blamed the condition of the dress on me, refused to discount the dress or even contribute to the cost of a re-cleaning, & when I spoke with the general manager, she hung up on me. I do not recommend this place to anyone. They are less than professional and will not cooperate with you after make your purchase.

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★☆☆☆☆

I found an expensive but beautiful selection of dresses at Abella Bridal. I spent the about $1000 for the dress and another $300 on alterations. I had to leave Provo before the cleaning was finished so I made arrangements to have the dress carefully transported to California. When the dress arrived 24 hours after it left the shop in UT, I took it out of the bag it was transported in and immediately noticed: 1) A large burn mark on the lace, 2) Hairs, lint, dust, and random colored threads all over the dress., 3) Frayed threads that needed attention, 4) Smudges across the front of my dress. Naturally, I called Abella Bridal to make a complaint. Abella Bridal blamed the condition of the dress on me, refused to discount the dress or even contribute to the cost of a re-cleaning, & when I spoke with the general manager, she hung up on me. I do not recommend this place to anyone. They are less than professional and will not cooperate with you after make your purchase.

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Abella promises more than they can deliver. I ordered a gown in white and 2 weeks after ordering, got a call saying that they were wrong, it didn't come in white. Then I ordered a second gown and they waited 16 more days to say that they were wrong about the delivery time frame and it wouldn't arrive in time. Then they washed their hands of me. Now it is too late to order from anyplace else and we are left scrambling to buy a sample someplace. What a terrible disappointment our experience with them has been. How awful it has been for the bride to be hunting a 3rd time for her wedding dress.

0
★☆☆☆☆

Abella promises more than they can deliver. I ordered a gown in white and 2 weeks after ordering, got a call saying that they were wrong, it didn't come in white. Then I ordered a second gown and they waited 16 more days to say that they were wrong about the delivery time frame and it wouldn't arrive in time. Then they washed their hands of me. Now it is too late to order from anyplace else and we are left scrambling to buy a sample someplace. What a terrible disappointment our experience with them has been. How awful it has been for the bride to be hunting a 3rd time for her wedding dress.

 

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