Rocky Mountain Sleigh Co

★★★★☆
  • PO Box 680846

    Park City, UT 84068

    Map & Directions
  • 435-645-7256

Sports & Recreation

Sports & Recreation
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I really wish that I had listened to the previous review and stayed away. But I figured that the complaint was so long ago that maybe it was a misunderstanding. I was comparing this company and the Homestead Ranch sleigh ride, and I chose

3
★★★★★

I really wish that I had listened to the previous review and stayed away. But I figured that the complaint was so long ago that maybe it was a misunderstanding. I was comparing this company and the Homestead Ranch sleigh ride, and I chose

.

PART2
When we received our bill I was surprised to find that the total was more than 190.00 dollars for the two of us and we weren't in the "holiday season". On our drive home I discovered that our total included an automatic 17% percent

3
★★★★★

PART2
When we received our bill I was surprised to find that the total was more than 190.00 dollars for the two of us and we weren't in the "holiday season". On our drive home I discovered that our total included an automatic 17% percent

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I attempted to give this company a bit of negative feedback, which the website encouraged by the way, and a manager named Sherry sent me a mean and HORRIBLY defensive e-mail response! I couldn't believe the lack of professionalism she showed; she honestly said to me that I might be confused by a tree with no leaves on it - I might not recognize it as a tree!!!

Also, a staff member ran my debit card number without my consent. He'd undercharged me earlier when I had actually signed my receipt, and we said we would discuss it and run my card again. He left, and I never saw him, even though I looked for him. I soon discovered he ran my NUMBER without my consent, my card or my signature for $45 more!!!

The experience was weak, the price was outlandish and the treatment I received from the staff was HORRIFIC. I would never recommend this company.

0
★☆☆☆☆

I attempted to give this company a bit of negative feedback, which the website encouraged by the way, and a manager named Sherry sent me a mean and HORRIBLY defensive e-mail response! I couldn't believe the lack of professionalism she showed; she honestly said to me that I might be confused by a tree with no leaves on it - I might not recognize it as a tree!!!

Also, a staff member ran my debit card number without my consent. He'd undercharged me earlier when I had actually signed my receipt, and we said we would discuss it and run my card again. He left, and I never saw him, even though I looked for him. I soon discovered he ran my NUMBER without my consent, my card or my signature for $45 more!!!

The experience was weak, the price was outlandish and the treatment I received from the staff was HORRIFIC. I would never recommend this company.

Pros: Thank goodness I now know what company NOT to use

Cons: The manager and staff are dishonest and sleazy

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WHAT AN AMAZING EVENING!! Our experience was totally worth the 30 minute drive and it was a beautiful one at that..... We had been recommended to Rocky Mountain Sleigh by other folks we were talking to at the hotel that had done the snowmobile tour and sleigh ride dinner together the day/evening before and said that they had "the time of their life"!!! So, I figured if they were that excited, it was what I was looking for our family to experience while visiting Park City. When we got to the ranch, they have these cute (nice and warm) welcome tents and fire pit with benches to sit around until the sleighs come to pick you up. Inside we had hot chocolate and hot cider (the best I've ever had actually) and chips, mango salsa, fruit bread and this really yummy sweet cream cheese that was amazing!! My children were all excited as they heard the sleighs coming with the bells on the horses in this absolutely beautiful setting. It was truly what I had seen in the movies and had always hoped that I could someday experience with my children. We went on the sleigh (what a beautiful and amazing ride) and then we were brought to this log cabin that was all lit up and went inside.... WOW!!! It's a true log cabin that they had just decorated with lights inside, candles, a great big fireplace going.... We were all in awe!! They gave us nice warm soup when we came in to warm us up and then we tried a little bit of everything they had in the buffet line and all of the food was great and we were so stuffed, but they had these delicious looking desserts to choose from!!! (Of course, we had to try a little of each of those too)!!! We all had such a wonderful time with our family and met other wonderful people that seemed to be having almost as much fun as we were!! The staff was just amazing and made us feel so welcome and at home... This was truly an experience that we will never forget!!! Much more than we ever anticipated!! I TOTALLY RECOMMEND, THEY ARE A CLASS ACT!! Linn

2
★★★★★

WHAT AN AMAZING EVENING!! Our experience was totally worth the 30 minute drive and it was a beautiful one at that..... We had been recommended to Rocky Mountain Sleigh by other folks we were talking to at the hotel that had done the snowmobile tour and sleigh ride dinner together the day/evening before and said that they had "the time of their life"!!! So, I figured if they were that excited, it was what I was looking for our family to experience while visiting Park City. When we got to the ranch, they have these cute (nice and warm) welcome tents and fire pit with benches to sit around until the sleighs come to pick you up. Inside we had hot chocolate and hot cider (the best I've ever had actually) and chips, mango salsa, fruit bread and this really yummy sweet cream cheese that was amazing!! My children were all excited as they heard the sleighs coming with the bells on the horses in this absolutely beautiful setting. It was truly what I had seen in the movies and had always hoped that I could someday experience with my children. We went on the sleigh (what a beautiful and amazing ride) and then we were brought to this log cabin that was all lit up and went inside.... WOW!!! It's a true log cabin that they had just decorated with lights inside, candles, a great big fireplace going.... We were all in awe!! They gave us nice warm soup when we came in to warm us up and then we tried a little bit of everything they had in the buffet line and all of the food was great and we were so stuffed, but they had these delicious looking desserts to choose from!!! (Of course, we had to try a little of each of those too)!!! We all had such a wonderful time with our family and met other wonderful people that seemed to be having almost as much fun as we were!! The staff was just amazing and made us feel so welcome and at home... This was truly an experience that we will never forget!!! Much more than we ever anticipated!! I TOTALLY RECOMMEND, THEY ARE A CLASS ACT!! Linn

Pros: Beautiful setting, Amazing Ambience In Log Cabin, Any age would love it....

.

Rocky Mountain Sleigh Co. seemed like the perfect choice when booking a honeymoon escape for my brother and his new bride. My mother reserved their space for a dinner sleigh ride 3 weeks in advance and secured the reservation with a credit card. The staff at RMS instructed my mother to call back the day of the scheduled ride to pay and confirm for the ride.

The morning of the scheduled sleigh ride my mother called and talked with her original contact with hopes of settling the bill and confirming that everything was scheduled as planned. As many of you know planning and executing a wedding can be stressful enough and we wanted everything to be perfect for my brother and his wife as this sleigh ride and dinner would be the highlight of their honeymooning time together.

Moving along, when my mother called she was told by the staff, "We can not do the sleigh ride tonight." Confused and upset, my mother explained that we made a reservation well in advance and probed for further explanation. She asked "What's the problem, why are you not running tonight? Do you have our reservation? Is there a health or mechanical problem that is halting the operation?" This was met with a weak explanation of, ?We have your reservation. We are running but we can not accommodate you, it's out of our hands, I'm sorry." There was no offer for compensation or help arranging another ride, just simply a rude, unwarranted, unanticipated cancellation. No one had tried to reach us to explain any issues before we initiated the call to confirm. Do not use this company. A reservation is not a guarantee. No accountability or good business practice will be found at Rocky Mountain Sleigh Co.

I would highly recommend using Homestead Ranch for your sleigh ride dinner and/or adventure. This company was able to find a way to fit us in with a same day reservation. They came to the rescue of our devastated plans and the bride and groom enjoyed their evening with Homestead Ranch.

0
★☆☆☆☆

Rocky Mountain Sleigh Co. seemed like the perfect choice when booking a honeymoon escape for my brother and his new bride. My mother reserved their space for a dinner sleigh ride 3 weeks in advance and secured the reservation with a credit card. The staff at RMS instructed my mother to call back the day of the scheduled ride to pay and confirm for the ride.

The morning of the scheduled sleigh ride my mother called and talked with her original contact with hopes of settling the bill and confirming that everything was scheduled as planned. As many of you know planning and executing a wedding can be stressful enough and we wanted everything to be perfect for my brother and his wife as this sleigh ride and dinner would be the highlight of their honeymooning time together.

Moving along, when my mother called she was told by the staff, "We can not do the sleigh ride tonight." Confused and upset, my mother explained that we made a reservation well in advance and probed for further explanation. She asked "What's the problem, why are you not running tonight? Do you have our reservation? Is there a health or mechanical problem that is halting the operation?" This was met with a weak explanation of, ?We have your reservation. We are running but we can not accommodate you, it's out of our hands, I'm sorry." There was no offer for compensation or help arranging another ride, just simply a rude, unwarranted, unanticipated cancellation. No one had tried to reach us to explain any issues before we initiated the call to confirm. Do not use this company. A reservation is not a guarantee. No accountability or good business practice will be found at Rocky Mountain Sleigh Co.

I would highly recommend using Homestead Ranch for your sleigh ride dinner and/or adventure. This company was able to find a way to fit us in with a same day reservation. They came to the rescue of our devastated plans and the bride and groom enjoyed their evening with Homestead Ranch.

 

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