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Visit Mark Miller Toyota in Salt Lake City, UT. New Toyota and used car dealers serving the needs of greater Salt Lake City, Provo and Grantsville, Utah.
I went to Mark Miller; Negotiated a price for a new Toyota they had to order. Paid a big deposit, and waited a month for it to come in. They called me when it arrived, and I went in to pick it up with a check for the balance due. When I arrived, and handed them the check they said that they wouldn't sell it at the price on the contract they had signed!! Gave me a boatload of grief, (and wouldnt return my cashed deposit) and I started walking out, thinking this is an easy lawsuit, and I'll buy it elsewhere. They chased me down, and I consummated the deal, but their tactics are shady and greedy. I shouldnt have had to go through that crap. I
would never darken their doorstep again,
Posted 12/27/09 | Report Abuse
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These guys are excellent at what they do for you and your car. The gravy in the experience is the consideration, respect and care they deliver to you as a human being. Hard to come by in the car biz.
I purchased my Toyota Tacoma new from Spencer Williams back in 1999. The purchase process was smooth, no pressure and he truly wanted to put me in the car I wanted - the car I wanted was the car he wanted me in, not the more expensive one that probably would have made him more money. Not only that, but he's also a great guy - I still go in and visit him when I'm having that same Toyota serviced. I will, without a doubt, purchase my next Toyota from him. He rocks.
So after you buy a car, you need to have it serviced. Mark Miller Toyota's service department is as good as the sales experience I had. Obviously a different scope, but the respect, care and attentiveness still applies. Bruce Belliston (service mgr) and Brent Gingell (mechanic) provided service beyond any expectations. They are a great team and work so hard to get things right.
I recently brought my Toy in for the standard 90,000 mile service. I had some extra work done as issues were identified on inspection - just the normal wear and tear you'd expect from an older vehicle. One of those things was the brakes. Unfortunately, they didn't come out just right on the first go, but Bruce and Brent worked their butts off to make sure they were as smooth as butter and that I was happy with the outcome. They really went above and beyond the call of duty and I can't say enough good about these guys.
I will forever be buying and maintaining my Toy's with Mark Miller Toyota, and specifically Spencer, Bruce and Brent, as long as they're around. I recommend all my Toyota buying/owning friends to these guys and have heard nothing but good experiences from them too. You will be treated kindly and with respect. Please give them the same - they are so worth it.
Pros: Respect, care, consideration for you and your car.
Cons: Can't think of one
Posted 08/11/09
Mark Miller Toyota not only neglects important safety guidelines when installing safety features like a rear seat belt but also forgets the finishing touches like remembering to check to see if the seat belt actually connects into the other side before giving you your car back to go and pick up your small children at the day care. Small issue? No. Isn't that why we pay over 350.00 dollars to have a dealer install it because they are suppose to follow manufacturers specifications and double check to make sure it is safe. How can it be safe if after you pay over $350.00 for a new mechanism it does not even work. They also forgot to install the covers over the screws. Somehow came up missing and they tried to blame me. Why on earth would I remove them the same time they installed new seat belts. No one wants to be honest or take accountability. My advice...do not take your care to Mark Miller Toyota if you want to be safe. Best of luck.
Pros: Want to get ripped off and have a car that isn't checked when done come to Mark Miller Toyota
Cons: How much money do you want to give them to find out your can not even bring your kids home in your newly repaired car?
Posted 11/25/08
"Autumn runs the front counter of the business and is the owners ..."
