Ken Garff Nissan of Orem

★★★★☆
  • 285 W. University Parkway

    Orem, UT 84058

    Map & Directions
  • 801-225-1300

About Ken Garff Nissan of Orem

Categories
  • Auto Dealers
  • Used Cars
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  • Automotive Repair
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  • Nissan
  • Nissan
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  • Nissan
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Details
  • Nissan
  • Nissan
  • Nissan
  • Nissan
  • Nissan
Hours
M-F 9am-9pm, Sa 9am-8pm, Su Closed
Keywords
  • Nissan
  • Versa Note
  • Versa
  • Sentra
  • Altima
  • Maxima
  • Leaf
  • 370z
  • GTR
  • Juke
  • Rogue
  • Rogue Sport
  • Murano
  • Pathfinder
  • Armada
  • Frontier
  • Titan
  • Titan XD
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  • Sedan
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  • SUV
  • Sports Car
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  • Pre-owned Vehicles
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  • Vehicle Maintenance
  • Oil Change
  • Tire Rotation and Wheel Alignment
  • Battery Service

Automotive

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Let me start with the service. The the sales associate(Todd) that I dealt with most, was awesome! He tried everything he could to make sure that I was happy. He had some sort of supervisor that handled some of the sales portion and that

3
★★★★★

Let me start with the service. The the sales associate(Todd) that I dealt with most, was awesome! He tried everything he could to make sure that I was happy. He had some sort of supervisor that handled some of the sales portion and that

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Steven Acquah at Ken Garff was great to work with. We would highly recommend Ken Garff over the Tim Dahle dealership, where we also went in our search for a Nissan Leaf. We had a terrible experience at Tim Dahle--night and day to Ken Garff!

3
★★★★★

Steven Acquah at Ken Garff was great to work with. We would highly recommend Ken Garff over the Tim Dahle dealership, where we also went in our search for a Nissan Leaf. We had a terrible experience at Tim Dahle--night and day to Ken Garff!

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Waldo at Nissan worked so hard with us to get us the best deal. I loved getting my car with Nissan and highly recommend them to everyone! Love love love my new Nissan Rogue!

3
★★★★★

Waldo at Nissan worked so hard with us to get us the best deal. I loved getting my car with Nissan and highly recommend them to everyone! Love love love my new Nissan Rogue!

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I just bought /leased my second vehicle from Ken Garff Nissan. My sales rep was Kevin Fernandez. He was great! I had a good experience with him. He knew the cars very well. He was very easy going and did not push me at all. My only

3
★★★★★

I just bought /leased my second vehicle from Ken Garff Nissan. My sales rep was Kevin Fernandez. He was great! I had a good experience with him. He knew the cars very well. He was very easy going and did not push me at all. My only

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I totaled my car at a time when I had a close family member near the end of life in the hospital. I needed to get into a new car fast, as in ONE DAY, and with as little stress as possible. Jose Feliz at Ken Garff Nissan in Orem helped me

3
★★★★★

I totaled my car at a time when I had a close family member near the end of life in the hospital. I needed to get into a new car fast, as in ONE DAY, and with as little stress as possible. Jose Feliz at Ken Garff Nissan in Orem helped me

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Found a car I liked, and then after almost having it a month. They couldn't get me financed for that car even though they told me they could... so, I had to go back and pick out a different car. The only reason I give it a two, is because

3
★★★★★

Found a car I liked, and then after almost having it a month. They couldn't get me financed for that car even though they told me they could... so, I had to go back and pick out a different car. The only reason I give it a two, is because

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JOSE FELIX is the sales guy you want to see. i had a 2007 altima that i loved well i was hit and my car totaled. we went to Nissan of orem met Jose Felix he found me my 2012 altima i love my car. 6 weeks later my husband needed a car we

3
★★★★★

JOSE FELIX is the sales guy you want to see. i had a 2007 altima that i loved well i was hit and my car totaled. we went to Nissan of orem met Jose Felix he found me my 2012 altima i love my car. 6 weeks later my husband needed a car we

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I love Ken Garff Nissan of Orem! When I originally bought a new 2012 Nissan Altima from them, I never expected or intended to use the "dealer" for regular service and maintenance. But I took them up on a free service for my first oil

3
★★★★★

I love Ken Garff Nissan of Orem! When I originally bought a new 2012 Nissan Altima from them, I never expected or intended to use the "dealer" for regular service and maintenance. But I took them up on a free service for my first oil

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My husband and I contacted Nissan of Orem because of an add they had on the radio. I am so glad that I was able to speak with our salesman Terry Rasmussen on that day. I called him back probably about 4 times that evening asking questions

3
★★★★★

My husband and I contacted Nissan of Orem because of an add they had on the radio. I am so glad that I was able to speak with our salesman Terry Rasmussen on that day. I called him back probably about 4 times that evening asking questions

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First impression was great. I went to go look at a used Xterra that was listed on KSL. The salesman was very nice, informative, and not pushy at all. I decided to buy the car and they even agreed to fix a few things that needed repaired. I was so excited to get a new-used car after owning mine for 10+ years. During the finance part though it wasn't as pleasant. The financier did not like us asking questions and acted like we were bothering him. He made us think the car was financed and the deal went through with the low interest rate, but after having to ask 100 times we found out that it was not financed yet, but was told there would be no problems with getting it. I didn't feel comfortable with putting down $3500 cash on a car where the deal wasn't finalized because I have heard of people having to return the car and pay mileage fees etc. I didn't give them the down payment, but was told I can come get the car the next day once repairs and financing went through. No one called me! I had to call several times the next day and lett messages and no return call. The following day I called again and was told that there was just a few things on their end that needed to be taken care of and was told I would get a call. NO ONE called. For 1 week I called SEVERAL times and got the run around saying that they got 2 offers but needed to talk to so and so and would call me back or I was out of town for the last 2 days..., etc. NO Call BACK! It has now been 2+ weeks and I have still heard nothing from them! They dropped the ball big time. Even if I couldn't get financed they should have called to tell me. Or if the rate was higher I would have still bought the car! Now I received a car accident settlement and have cash for a car without having to be financed and I will not go to them to buy because of this. They lost my business because they didn't have the decency to call me or be honest and tell me what was going on. I felt like as soon as they couldn't finance me they wanted nothing to do with me. So disappointed in their finance office. All in all I felt like I was lied to, treated poorly, and received terrible customer service.

2
★★☆☆☆

First impression was great. I went to go look at a used Xterra that was listed on KSL. The salesman was very nice, informative, and not pushy at all. I decided to buy the car and they even agreed to fix a few things that needed repaired. I was so excited to get a new-used car after owning mine for 10+ years. During the finance part though it wasn't as pleasant. The financier did not like us asking questions and acted like we were bothering him. He made us think the car was financed and the deal went through with the low interest rate, but after having to ask 100 times we found out that it was not financed yet, but was told there would be no problems with getting it. I didn't feel comfortable with putting down $3500 cash on a car where the deal wasn't finalized because I have heard of people having to return the car and pay mileage fees etc. I didn't give them the down payment, but was told I can come get the car the next day once repairs and financing went through. No one called me! I had to call several times the next day and lett messages and no return call. The following day I called again and was told that there was just a few things on their end that needed to be taken care of and was told I would get a call. NO ONE called. For 1 week I called SEVERAL times and got the run around saying that they got 2 offers but needed to talk to so and so and would call me back or I was out of town for the last 2 days..., etc. NO Call BACK! It has now been 2+ weeks and I have still heard nothing from them! They dropped the ball big time. Even if I couldn't get financed they should have called to tell me. Or if the rate was higher I would have still bought the car! Now I received a car accident settlement and have cash for a car without having to be financed and I will not go to them to buy because of this. They lost my business because they didn't have the decency to call me or be honest and tell me what was going on. I felt like as soon as they couldn't finance me they wanted nothing to do with me. So disappointed in their finance office. All in all I felt like I was lied to, treated poorly, and received terrible customer service.

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Paul from Ken Garff Nissan is awesome! We purchased a new 2010 Nissan Sentra from him and it was an amazing experience! Paul T. is extremely patient and understanding. My husband and I were very specific and picky about what we wanted....I

3
★★★★★

Paul from Ken Garff Nissan is awesome! We purchased a new 2010 Nissan Sentra from him and it was an amazing experience! Paul T. is extremely patient and understanding. My husband and I were very specific and picky about what we wanted....I

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Wonderful dealership. Great to work with. They are completely dedicated to customer satisfaction and they take the time to listen!

5
★★★★★

Wonderful dealership. Great to work with. They are completely dedicated to customer satisfaction and they take the time to listen!

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We bought a new Nissan from Garff in '07. The sale went well. You always feel like you're getting screwed no matter what, but the initial purchase was relatively painless. It's the stunt they attempted to pull about a year and a half later that burst my Garff bubble. We received a mailer saying they were desperate for used models of the car we purchased. Should have smelled a rat but as wife and I were in the neighborhood the following Saturday, we thought we'd check it out. The bottom line to the scam is that they wanted to sell us a new model of the same car, a vehicle which has not changed much since its introduction in the early 90's, for full sticker price which would have boosted the monthly payment about $200. Sales manager very pushy, they actually had us in the finance office with the contracts printed before I put a stop to the whole process. And the sales manager had the nerve to act outraged. Even the finance guy was looking at us like are you really this stupid that you're going to fall for this. In retrospect the whole affair was rather entertaining. Lesson learned: buy from Garff but be damn careful, and if the deal seems to stink then move on. We had very good luck with Nate Wade over in SLC.

2
★★☆☆☆

We bought a new Nissan from Garff in '07. The sale went well. You always feel like you're getting screwed no matter what, but the initial purchase was relatively painless. It's the stunt they attempted to pull about a year and a half later that burst my Garff bubble. We received a mailer saying they were desperate for used models of the car we purchased. Should have smelled a rat but as wife and I were in the neighborhood the following Saturday, we thought we'd check it out. The bottom line to the scam is that they wanted to sell us a new model of the same car, a vehicle which has not changed much since its introduction in the early 90's, for full sticker price which would have boosted the monthly payment about $200. Sales manager very pushy, they actually had us in the finance office with the contracts printed before I put a stop to the whole process. And the sales manager had the nerve to act outraged. Even the finance guy was looking at us like are you really this stupid that you're going to fall for this. In retrospect the whole affair was rather entertaining. Lesson learned: buy from Garff but be damn careful, and if the deal seems to stink then move on. We had very good luck with Nate Wade over in SLC.

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.

Ken garff nissan of orem is a predatory loan dealer, they are complete liars they ran my wifes credit told her that they can get her into a car signed all papers took her old car and away she went after week we heard nothing and took in title of old car only to find out that they said they cant finance her 14 days after the purchase we receieved a certified letter saying to take car back and we will have to pay for the mileage and that if her old car is already gone then they will pay the trade in price (which of course is the lowest possible because there scumbags.) All and all a nightmare experience are large dealership should know if they can finance you before they let your drive off in a brand new $25000 car I clearly think that times are hard for auto dealers with the economy so there trying to come up with these money making schemes. DO NOT BUY FROM KEN GARFF NISSAN OF OREM

1
★☆☆☆☆

Ken garff nissan of orem is a predatory loan dealer, they are complete liars they ran my wifes credit told her that they can get her into a car signed all papers took her old car and away she went after week we heard nothing and took in title of old car only to find out that they said they cant finance her 14 days after the purchase we receieved a certified letter saying to take car back and we will have to pay for the mileage and that if her old car is already gone then they will pay the trade in price (which of course is the lowest possible because there scumbags.) All and all a nightmare experience are large dealership should know if they can finance you before they let your drive off in a brand new $25000 car I clearly think that times are hard for auto dealers with the economy so there trying to come up with these money making schemes. DO NOT BUY FROM KEN GARFF NISSAN OF OREM

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**WORST** dealership I have ever worked with. I purchased a used car understanding it was not in amazing condition, HOWEVER after trying to speak with REN about this issue I could never seem to get a call back. WITHIN 3 weeks of buying this $8k car it was being towed to a different dealer to get fixed & I have yet to get a return call from Ren. He lied about it having a cold air intake, the air filter was NOT EVEN ATTACHED, nor the right size. I WILL NEVER EVER GO BACK OR RECOMMEND ANYONE THERE! I plan on warning any person I can! DO NOT BUY FROM THEM OR GET REPAIRS DONE THERE!

1
★☆☆☆☆

**WORST** dealership I have ever worked with. I purchased a used car understanding it was not in amazing condition, HOWEVER after trying to speak with REN about this issue I could never seem to get a call back. WITHIN 3 weeks of buying this $8k car it was being towed to a different dealer to get fixed & I have yet to get a return call from Ren. He lied about it having a cold air intake, the air filter was NOT EVEN ATTACHED, nor the right size. I WILL NEVER EVER GO BACK OR RECOMMEND ANYONE THERE! I plan on warning any person I can! DO NOT BUY FROM THEM OR GET REPAIRS DONE THERE!

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i would like to say thanks to the guys at Ken Garff Nissan of Orem. My wife and I have bought several cars from them over the years and they always give us a great deal and follow it up with great customer service as well. The Nissan product is incredible, we are currently on our 4th and 5th Nissans and these will by no means be our last. We also service our cars with them and appreciate how quickly they get the oil changes done for us. Thanks again to Tyler, Bryan and the crew. You have a great thing going!

5
★★★★★

i would like to say thanks to the guys at Ken Garff Nissan of Orem. My wife and I have bought several cars from them over the years and they always give us a great deal and follow it up with great customer service as well. The Nissan product is incredible, we are currently on our 4th and 5th Nissans and these will by no means be our last. We also service our cars with them and appreciate how quickly they get the oil changes done for us. Thanks again to Tyler, Bryan and the crew. You have a great thing going!

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WORST Dealership ever.

They put high pressure on and lied to our faces multiple times, the worst part is I fell for it. They completely F'ed us over with the price and deal they gave us. Brantley lied to our face so many times it wasn't funny. The dealership also lied to the bank with how much money I made.

They don't put prices on their cars which should be the first sign of dishonesty in a business. And you ask for a car and they push you in something you dont want, color wise and whats added into it.

If you like to be lied too pushed around pressured and screwed up the a** then please, go to this awful dealership. I will never ever visit a ken garf ever again nor will i buy nissan again.

They've ruined everything.

1
★☆☆☆☆

WORST Dealership ever.

They put high pressure on and lied to our faces multiple times, the worst part is I fell for it. They completely F'ed us over with the price and deal they gave us. Brantley lied to our face so many times it wasn't funny. The dealership also lied to the bank with how much money I made.

They don't put prices on their cars which should be the first sign of dishonesty in a business. And you ask for a car and they push you in something you dont want, color wise and whats added into it.

If you like to be lied too pushed around pressured and screwed up the a** then please, go to this awful dealership. I will never ever visit a ken garf ever again nor will i buy nissan again.

They've ruined everything.

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.

Purchased a new vehicle, they paid off my trade late. Payoff amount on the contract was higher than what they paid, never received a check for the difference. Have emailed and called with no call backs. PR rep "Cody" wont return emails or calls. Do not deal with Brantley, complete liar. If you like being lied to then buy here.

1
★☆☆☆☆

Purchased a new vehicle, they paid off my trade late. Payoff amount on the contract was higher than what they paid, never received a check for the difference. Have emailed and called with no call backs. PR rep "Cody" wont return emails or calls. Do not deal with Brantley, complete liar. If you like being lied to then buy here.

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1 out of 1 people found this review helpful.

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I had my 04 Toyota Tundra serviced here today. AJ Harris was the tech that worked on my truck. He has worked on it for 4+ years and each time has done a great job! Today was no different, it runs like brand new! He even diagnosed a tough issue, I was impressed. I would like to thank AJ Harris as well as Parker Olsen and Josh Bowers who helped write up the service. The help I received here today will keep me coming back to Ken Garff Nissan of Orem!

5
★★★★★

I had my 04 Toyota Tundra serviced here today. AJ Harris was the tech that worked on my truck. He has worked on it for 4+ years and each time has done a great job! Today was no different, it runs like brand new! He even diagnosed a tough issue, I was impressed. I would like to thank AJ Harris as well as Parker Olsen and Josh Bowers who helped write up the service. The help I received here today will keep me coming back to Ken Garff Nissan of Orem!

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0 out of 1 people found this review helpful.

.

These guys did a great job for us as well. My wife and I were looking at some cars online and called in and talked with Bryan Wagstaff. He was very professional and personable. He showed us the cars that we had seen online and offered some alternatives as well. We ended up with a car that fit our family needs as well as some extras! Easy process and felt like they cared.

5
★★★★★

These guys did a great job for us as well. My wife and I were looking at some cars online and called in and talked with Bryan Wagstaff. He was very professional and personable. He showed us the cars that we had seen online and offered some alternatives as well. We ended up with a car that fit our family needs as well as some extras! Easy process and felt like they cared.

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0 out of 1 people found this review helpful.

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I didn't buy a car from these people so this is just a first impression review, but I found the saleman very attentive and polite. Better than most I have experienced here in Utah, and I was left feeling like I wanted to come back and buy from him.

4
★★★★☆

I didn't buy a car from these people so this is just a first impression review, but I found the saleman very attentive and polite. Better than most I have experienced here in Utah, and I was left feeling like I wanted to come back and buy from him.

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Message from Ken Garff Nissan of Orem

Your Nissan Dealer in Orem, Utah. New and pre-owned Nissans. Certified Nissan service and parts. Providing Utah county with quality auto service.

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