Northstar Alarm SVC

★★★★★
  • 1280 S 800 E Ste 350 Ste 200

    Orem, UT 84097

    Map & Directions
  • 801-373-7827

About Northstar Alarm SVC

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Paul Dennis was a great technician, he installed everything and made everything look great too. Thank you for great customer service!

3
★★★★★

Paul Dennis was a great technician, he installed everything and made everything look great too. Thank you for great customer service!

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Read the fine print because their contracts will have you paying forever. I would not recommend this service to anybody and I wish I had read the BBB reviews prior to signing an agreement. Any company that has over 150 complaints in 3 years is doing something wrong. It seems that the only way things get resolved is if you go to the BBB.

1
★☆☆☆☆

Read the fine print because their contracts will have you paying forever. I would not recommend this service to anybody and I wish I had read the BBB reviews prior to signing an agreement. Any company that has over 150 complaints in 3 years is doing something wrong. It seems that the only way things get resolved is if you go to the BBB.

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Our service technician Dale Pickett for Northstar Alarm was very courteous and respectful. He really thought about my family when he programed our system. Dale knew exactly what he was doing. I have had exceptional customer service with Northstar.

5
★★★★★

Our service technician Dale Pickett for Northstar Alarm was very courteous and respectful. He really thought about my family when he programed our system. Dale knew exactly what he was doing. I have had exceptional customer service with Northstar.

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I was planning on changing my alarm system when a nice young man, David Doney, came to my door selling this system. i was a little skeptical at first. After checking them out, I decided to go with Northstar. Jake did a wonderful job

3
★★★★★

I was planning on changing my alarm system when a nice young man, David Doney, came to my door selling this system. i was a little skeptical at first. After checking them out, I decided to go with Northstar. Jake did a wonderful job

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We had an alarm installed over two years ago, it worked for about a month then quit, we were resigned to paying for it until the contract was over because when we called we got the run around.

We changed banks and when they did not get

3
★★★★★

We had an alarm installed over two years ago, it worked for about a month then quit, we were resigned to paying for it until the contract was over because when we called we got the run around.

We changed banks and when they did not get

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I'll keep it short. From the initial confrontation with the salesman (Nathan) all the way to the installation (Zach Z) everyone was VERY PROFESSIONAL! Zach Z had the system installed in a matter of fifteen minutes and even swept up after him sell and verified all windows were locked and all the doors were closed before he left. Thanks again Zach Z! Even the salesman Nathan did a great job explaining and wasn't pushy at all!! We are very satisfied with the system and appreciate these guys stopping in today!!

5
★★★★★

I'll keep it short. From the initial confrontation with the salesman (Nathan) all the way to the installation (Zach Z) everyone was VERY PROFESSIONAL! Zach Z had the system installed in a matter of fifteen minutes and even swept up after him sell and verified all windows were locked and all the doors were closed before he left. Thanks again Zach Z! Even the salesman Nathan did a great job explaining and wasn't pushy at all!! We are very satisfied with the system and appreciate these guys stopping in today!!

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My husband and I couldn't be happier with Northstar Alarm. Our alarm system is super easy to use and we have been especially impressed with their customer service and tech support agents. Always courteous and quick to answer any and all

3
★★★★★

My husband and I couldn't be happier with Northstar Alarm. Our alarm system is super easy to use and we have been especially impressed with their customer service and tech support agents. Always courteous and quick to answer any and all

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My husband and I's expectations were far exceeded by the North Star Alarm company. Not only were they very informative, but our technician, Mathias Urska, promptly arrived and quickly installed our system. He was friendly and answered all of our questions and didn't leave until we were comfortable using our alarm system. We are very happy to be part of the North Star family!

5
★★★★★

My husband and I's expectations were far exceeded by the North Star Alarm company. Not only were they very informative, but our technician, Mathias Urska, promptly arrived and quickly installed our system. He was friendly and answered all of our questions and didn't leave until we were comfortable using our alarm system. We are very happy to be part of the North Star family!

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We've been customers of Northstar for several years and began having problems with a sensor in our garage door. Dale Pickett, our technician came out on several occasions to try different things to fix it. He is always very courteous and knowledgeable; the sensor is in a tricky location, and trying to determine the exact cause of the problem is challenging. We give Dale a 5 star rating, and the customer service line a 4 star, as we had some difficulty getting transferred to the right person to make the tech appointment.

4
★★★★☆

We've been customers of Northstar for several years and began having problems with a sensor in our garage door. Dale Pickett, our technician came out on several occasions to try different things to fix it. He is always very courteous and knowledgeable; the sensor is in a tricky location, and trying to determine the exact cause of the problem is challenging. We give Dale a 5 star rating, and the customer service line a 4 star, as we had some difficulty getting transferred to the right person to make the tech appointment.

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We just became new members of the Northstar Alarm services... We received great information and outstanding service from our guy AARON M. ... He was very pleasant and quick to explain the ropes to our alarm.... Thanks....

5
★★★★★

We just became new members of the Northstar Alarm services... We received great information and outstanding service from our guy AARON M. ... He was very pleasant and quick to explain the ropes to our alarm.... Thanks....

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Yesterday Brian Connelly knocked on our door and opened a completely new way to look at home protection. He was very professional, courteous and informed. He presented the Northstar program and sold us on the idea. He ordered the

3
★★★★★

Yesterday Brian Connelly knocked on our door and opened a completely new way to look at home protection. He was very professional, courteous and informed. He presented the Northstar program and sold us on the idea. He ordered the

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We just had a northstar home alarm system installed and we were impressed with the speed of the install, knowledgable and professional attitudes of the salesman and Michael Staffel the technition. Great system for the price.

3
★★★★★

We just had a northstar home alarm system installed and we were impressed with the speed of the install, knowledgable and professional attitudes of the salesman and Michael Staffel the technition. Great system for the price.

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We just recently had a Northstar alarm system installed. I am very impressed with the system and feel that it will be a great value for the money. The technician, Hanksville Noyes, was very knowledgeable and took his time to ensure that I had a good understanding of how to utilize the system. He was very patient and more than willing to answer any and all questions that I had. I look forward to being a Northstar customer!

5
★★★★★

We just recently had a Northstar alarm system installed. I am very impressed with the system and feel that it will be a great value for the money. The technician, Hanksville Noyes, was very knowledgeable and took his time to ensure that I had a good understanding of how to utilize the system. He was very patient and more than willing to answer any and all questions that I had. I look forward to being a Northstar customer!

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I was really impressed with the work of my Northstar tech. Jacob Farthing and i recommend that this would be a good company to get your service threw. Everyone is really nice.

3
★★★★★

I was really impressed with the work of my Northstar tech. Jacob Farthing and i recommend that this would be a good company to get your service threw. Everyone is really nice.

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I just had my system installed by Aaron Mace on Saturday 4/23/11. I was suprised at how quickly he arrived for the install. I was expecting it to be scheduled for a later date, due it being late in the day when I signed up for service. He was very friendly, professional and courteous the whole time. He even took the time to clean-up after himself. As long as the rest of the employees @ Northstar are of the same caliber as Aaron I will be with them for a very long time.

5
★★★★★

I just had my system installed by Aaron Mace on Saturday 4/23/11. I was suprised at how quickly he arrived for the install. I was expecting it to be scheduled for a later date, due it being late in the day when I signed up for service. He was very friendly, professional and courteous the whole time. He even took the time to clean-up after himself. As long as the rest of the employees @ Northstar are of the same caliber as Aaron I will be with them for a very long time.

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I was very impressed with your installation technician Nate Moncur. He arrived promptly, installed the system and explained everything very clearly and patiently. I am not terribly electronically literate, but when he left I felt very comfortable with my new system. After a severe electrical storm this afternoon, he came back to check to see if everything was working properly. Along with Robert Arr, the salesman, I feel that you have 2 very capable employees who are real winners.

5
★★★★★

I was very impressed with your installation technician Nate Moncur. He arrived promptly, installed the system and explained everything very clearly and patiently. I am not terribly electronically literate, but when he left I felt very comfortable with my new system. After a severe electrical storm this afternoon, he came back to check to see if everything was working properly. Along with Robert Arr, the salesman, I feel that you have 2 very capable employees who are real winners.

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NORTHSTAR is great ! Just had them installed Saturday, and 30 mins after the paper work was done installer Nate Moncur was in my driveway ready to go. He was fast, polite, and able to clearly explain how to work my great new system. When he was finished he gathered all empty boxes and left overs for disposal, tier one installer. Thanks Nate !

5
★★★★★

NORTHSTAR is great ! Just had them installed Saturday, and 30 mins after the paper work was done installer Nate Moncur was in my driveway ready to go. He was fast, polite, and able to clearly explain how to work my great new system. When he was finished he gathered all empty boxes and left overs for disposal, tier one installer. Thanks Nate !

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Tthe sales representative (Mike) was very informative and humorous while maintaining professionalism. We had two technicians and they were here within an hour of signing the contract. I cannot for the life of me remember the first

3
★★★★★

Tthe sales representative (Mike) was very informative and humorous while maintaining professionalism. We had two technicians and they were here within an hour of signing the contract. I cannot for the life of me remember the first

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I have had my home security system with NorthStar Alarm for more than 3 years now. I can't imagine anybody getting a system as good as this one and failing to use it. I have the most respect for the technology and ease of operating it. I am more than satisfied with the service. When I first had the system accidentally set off a few false alarms on my own, but it was reassuring and I thought--well I know this system works!! I would recommend the system to anyone, not only because of the ease of operation, but also because the personnel I have encountered have always been professional and kind. The sincerity of their service and their friendliness and kindness is neighborly. Also, the technicians out in the field have a very naturally friendly rapport and they are very good at what they do.

4
★★★★☆

I have had my home security system with NorthStar Alarm for more than 3 years now. I can't imagine anybody getting a system as good as this one and failing to use it. I have the most respect for the technology and ease of operating it. I am more than satisfied with the service. When I first had the system accidentally set off a few false alarms on my own, but it was reassuring and I thought--well I know this system works!! I would recommend the system to anyone, not only because of the ease of operation, but also because the personnel I have encountered have always been professional and kind. The sincerity of their service and their friendliness and kindness is neighborly. Also, the technicians out in the field have a very naturally friendly rapport and they are very good at what they do.

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Business Response:

Thank you so much for your positive feedback!
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Easy to deal with - security system brings peace of mind - fair price good product .. there are alot of security systems out there to look at -- I can call these guys up or email and I get a quick response - unlike the competitors where I am in the eternal loop.

5
★★★★★

Easy to deal with - security system brings peace of mind - fair price good product .. there are alot of security systems out there to look at -- I can call these guys up or email and I get a quick response - unlike the competitors where I am in the eternal loop.

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Product is easy to use -- havent had an emergency yet -- customer service easy to talk to .. the monthly price is fair - well worth piece of mind

2
★★★★☆

Product is easy to use -- havent had an emergency yet -- customer service easy to talk to .. the monthly price is fair - well worth piece of mind

Pros: Great customer service - good product

Message from Northstar Alarm SVC

Get the Security and Peace of Mind you're looking for with a NorthStar security system and feel at home with NorthStar's friendly customer service, sales representatives and staff.

More about Northstar Alarm SVC

NorthStar Alarm seeks to provide homeowners with an alarm security system that fits their needs. NorthStar services all its customers and accounts from its corporate office in Orem, UT. A 24-7 support staff, Rapid Response monitoring, and professional consulting are just a few of NorthStar's superior services. NorthStar Alarm also has well-trained technicians who install the home security systems for our clients quickly and efficiently.

 

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