Dick's Sporting Goods

★★☆☆☆
  • 41 S Rio Grande St

    Salt Lake City, UT 84101

    Map & Directions
  • 801-456-0200

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2.25 4
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I purchased an expensive Franchi over and under shotgun with the understanding the trigger mechanism worked like a Browning and it does not and they will not allow a return or exchange. I will never buy from them again.

0
★☆☆☆☆

I purchased an expensive Franchi over and under shotgun with the understanding the trigger mechanism worked like a Browning and it does not and they will not allow a return or exchange. I will never buy from them again.

Pros: Nothing

Cons: Misleading Sales

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I was recently trying to find children's football jerseys. After calling all around town, I thought maybe Dicks would be able to help. I called 5 times: the first time the phone rang 20 times with no answer, the second call was answered and I put on hold for more than five minutes, the third call I was transferred to apparrel where the phone rang 15 times with no answer, the fourth call I was transferred to apparrel and someone answered, but then I was put on hold for five minutes before I hung up, the fifth call I explained to the operator what had happened and he finally took it upon himself to answer my question personally. But that's almost a half hour of my life I won't get back. Not a bad store, but horrible customer service over the phone.

1
★★☆☆☆

I was recently trying to find children's football jerseys. After calling all around town, I thought maybe Dicks would be able to help. I called 5 times: the first time the phone rang 20 times with no answer, the second call was answered and I put on hold for more than five minutes, the third call I was transferred to apparrel where the phone rang 15 times with no answer, the fourth call I was transferred to apparrel and someone answered, but then I was put on hold for five minutes before I hung up, the fifth call I explained to the operator what had happened and he finally took it upon himself to answer my question personally. But that's almost a half hour of my life I won't get back. Not a bad store, but horrible customer service over the phone.

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I ordered and received an exercise bicycle that was defective and could not be assembled. Called Dick's Sporting Goods and was told that the bicycle would be picked up in 2 weeks - to put it on the front porch. After several useless phone calls the bicycle was finally picked up. A credit was to have made to my credit card with 30 days of the pickup. It has been more than 60 days and no credit. I called and they said they had no record that it had even been picked up. Now I am supposed to pay for a bicycle that I don't even have. Their customer service is absolutely useless. I have been unable to contact anyone there who seems to have a brain in their head.

0
★☆☆☆☆

I ordered and received an exercise bicycle that was defective and could not be assembled. Called Dick's Sporting Goods and was told that the bicycle would be picked up in 2 weeks - to put it on the front porch. After several useless phone calls the bicycle was finally picked up. A credit was to have made to my credit card with 30 days of the pickup. It has been more than 60 days and no credit. I called and they said they had no record that it had even been picked up. Now I am supposed to pay for a bicycle that I don't even have. Their customer service is absolutely useless. I have been unable to contact anyone there who seems to have a brain in their head.

Pros: timely delivery

Cons: defective item, no cust service, beware

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I went in as moral support with a friend who needed a swim suit. When you're not in perfect shape, buying a swimsuit can be very traumatic.
We had a wonderful experience. The staff and management were friendly, fun, and more than willing to answer our questions, as well as help us find the perfect suit. Even the other customers got into the fun. Tom and Alicia were patient and appeared to enjoy helping us.
It was so great that I ended up with a suit as well. How could I pass up the chance and it was on sale too. We got better suits at less price than if we had gone to a bargain store, like the big W or K.
Thanks for a marvelous experience. We will be back!

2
★★★★★

I went in as moral support with a friend who needed a swim suit. When you're not in perfect shape, buying a swimsuit can be very traumatic.
We had a wonderful experience. The staff and management were friendly, fun, and more than willing to answer our questions, as well as help us find the perfect suit. Even the other customers got into the fun. Tom and Alicia were patient and appeared to enjoy helping us.
It was so great that I ended up with a suit as well. How could I pass up the chance and it was on sale too. We got better suits at less price than if we had gone to a bargain store, like the big W or K.
Thanks for a marvelous experience. We will be back!

Pros: service, price, quality

 

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