Deluxe Carpet Cleaning

★☆☆☆☆
  • 1348 W 75 N

    Centerville, UT 84014

    Map & Directions
  • 801-298-9507

About Deluxe Carpet Cleaning

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The previous reviewer is 100% accurate. This company has the poorest customer service I have ever experienced, which is saying a lot. Beware: they claim "we offer exact appointment times," but that exactitude is for YOU to observe, not them. In reality, their "appointments" are one hour blocks -- which are still meaningless, because they will reshuffle them if it suits their convenience. They were FOUR HOURS LATE to a 12PM appointment, with barely any notice and utterly without explanation -- one person told me they'd written down the appointment wrong, then the next person denied it. Despite wrecking your day, they will then insist that they don't owe you anything, so your time emphatically does NOT matter to them, just your money. They rarely answer their phones; when they do, they promise to call you back, and don't; messages uniformly go unreturned. If you want to be treated like garbage, by all means hire Deluxe Carpet Cleaning!

1
★☆☆☆☆

The previous reviewer is 100% accurate. This company has the poorest customer service I have ever experienced, which is saying a lot. Beware: they claim "we offer exact appointment times," but that exactitude is for YOU to observe, not them. In reality, their "appointments" are one hour blocks -- which are still meaningless, because they will reshuffle them if it suits their convenience. They were FOUR HOURS LATE to a 12PM appointment, with barely any notice and utterly without explanation -- one person told me they'd written down the appointment wrong, then the next person denied it. Despite wrecking your day, they will then insist that they don't owe you anything, so your time emphatically does NOT matter to them, just your money. They rarely answer their phones; when they do, they promise to call you back, and don't; messages uniformly go unreturned. If you want to be treated like garbage, by all means hire Deluxe Carpet Cleaning!

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I have dealt with this company for over a year, and I am now taking them to small claims court. We purchased a carpet and duct cleaning package over a year ago, and the services were performed shoddily at best. Our carpets were muddy for three days after they came and "cleaned." Our ducts were full of dust and grime even after they "cleaned." The owner, Chris Sav., was the most rude, intolerable, accusatory person I have ever spoken to. He repeatedly called me a liar when I explained the situation to him and refused to give me my $400 back...even after their employees fraudulently charged me for service fees that they shouldn't have charged. Their employees were pushy and rude and I was literally afraid every time they came over. Their so-called carpet cleaning consisted of spraying some water crap on the carpet and raking it. That's all. This company, it's owner, and it's practices are a joke. Do not, under any circumstances, get tangled up this company's pretend services.

1
★☆☆☆☆

I have dealt with this company for over a year, and I am now taking them to small claims court. We purchased a carpet and duct cleaning package over a year ago, and the services were performed shoddily at best. Our carpets were muddy for three days after they came and "cleaned." Our ducts were full of dust and grime even after they "cleaned." The owner, Chris Sav., was the most rude, intolerable, accusatory person I have ever spoken to. He repeatedly called me a liar when I explained the situation to him and refused to give me my $400 back...even after their employees fraudulently charged me for service fees that they shouldn't have charged. Their employees were pushy and rude and I was literally afraid every time they came over. Their so-called carpet cleaning consisted of spraying some water crap on the carpet and raking it. That's all. This company, it's owner, and it's practices are a joke. Do not, under any circumstances, get tangled up this company's pretend services.

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