Black Chandelier

★★☆☆☆

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Fairy Godmother's Bridal

3211 Highland Dr # Slc Salt Lake City, UT

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875 E 700 S Salt Lake City, UT

2.0 3
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I placed an order for one of the roach broaches on August 20th I paid 40 some bucks extra for overnight shipping- it's September 4th and I still don't have it! I have placed call after call; for every ten times you get the machine- you may get an actual person to answer once. I was promised to have it on four different dates, only to see that date come and go. When I call they give me a new excuse and another date is set.
To be fair a manager did get involved and she was very apologetic and asked if I would like store credit to help make ammends. She then assured me that I would have my order by Sept 2nd or 3rd- Now it's the 4th and when I called the manager today to see what's going on with my order she said she would have to call me back- they don't even know if it has been sent yet! So again what for the 5th time- another excuse- poor glue and the stones weren't sticking...another date perhaps? no- they will call me back. (still waiting for my order by the way)
I have been so patient, and I realize that mistakes are made, but when you break four promises in a row to a customer- something isn't right. I'm sure their store is very nice and if you walk in and purchase something onsite you will be fine, but CAUTION CUSTOMERS: Ordering from Black Chandelier ONLINE was a serious mistake! One that I won't make again.

1
★☆☆☆☆

I placed an order for one of the roach broaches on August 20th I paid 40 some bucks extra for overnight shipping- it's September 4th and I still don't have it! I have placed call after call; for every ten times you get the machine- you may get an actual person to answer once. I was promised to have it on four different dates, only to see that date come and go. When I call they give me a new excuse and another date is set.
To be fair a manager did get involved and she was very apologetic and asked if I would like store credit to help make ammends. She then assured me that I would have my order by Sept 2nd or 3rd- Now it's the 4th and when I called the manager today to see what's going on with my order she said she would have to call me back- they don't even know if it has been sent yet! So again what for the 5th time- another excuse- poor glue and the stones weren't sticking...another date perhaps? no- they will call me back. (still waiting for my order by the way)
I have been so patient, and I realize that mistakes are made, but when you break four promises in a row to a customer- something isn't right. I'm sure their store is very nice and if you walk in and purchase something onsite you will be fine, but CAUTION CUSTOMERS: Ordering from Black Chandelier ONLINE was a serious mistake! One that I won't make again.

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I bought a cockroachBrooch online and they dont actually sell the cockroachh with the cool jewels like theyre showing and they used crappy and short silver leash and brooch ( they sent me a crappy flower brooch and short silver leash and connector to the cockkroach, they been showing a beautiful lion brooch on tv and online), very different from what they been showing online & on TV appearance and YouTube Videos.The cockroacch that they sent me has a damage antennae.I ordered it online waited fot it for how many days and had'nt I call them they would not send it & follow-up the order and they have poor customer service at Black Chandelier. Even the Manager I spoked with on Phone did'nt even apologize for the Inconvenience they brought me. I'm sorry this is not the way I expect it to be.Im expecting for a quality product,effective & efficient customer service. After all Jared Gold's name is at stake here. Cool and genius Designer and great Jewelry idea he had come up with but they need to work out how to deal with their customers. Overall I Do NOT recommend ordering from them.

0
★☆☆☆☆

I bought a cockroachBrooch online and they dont actually sell the cockroachh with the cool jewels like theyre showing and they used crappy and short silver leash and brooch ( they sent me a crappy flower brooch and short silver leash and connector to the cockkroach, they been showing a beautiful lion brooch on tv and online), very different from what they been showing online & on TV appearance and YouTube Videos.The cockroacch that they sent me has a damage antennae.I ordered it online waited fot it for how many days and had'nt I call them they would not send it & follow-up the order and they have poor customer service at Black Chandelier. Even the Manager I spoked with on Phone did'nt even apologize for the Inconvenience they brought me. I'm sorry this is not the way I expect it to be.Im expecting for a quality product,effective & efficient customer service. After all Jared Gold's name is at stake here. Cool and genius Designer and great Jewelry idea he had come up with but they need to work out how to deal with their customers. Overall I Do NOT recommend ordering from them.

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Funky clothing, jackets, skirts, shirts, accessories. Always unique and lots of fun. Not too pricey and they have really good sales. A+ for design but I don't see this company going global unless they up their game on their fabric selection for their cute designs

4
★★★★☆

Funky clothing, jackets, skirts, shirts, accessories. Always unique and lots of fun. Not too pricey and they have really good sales. A+ for design but I don't see this company going global unless they up their game on their fabric selection for their cute designs

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