Comcast Cable

★★★★★
  • 1165 Wilmington Ave Ste 3

    Salt Lake City, UT 84106

    Map & Directions
  • 801-488-5650

About Comcast Cable

Categories
Hours
8-5

Communications & Utilities

Communications & Utilities
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Comcast

1350 Miller Ave Salt Lake City, UT

4.5714 7
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My husband and I just had the WORST experience with this company. We called and asked to cancel our cable tv and up our internet speed. They told us over the phone that our monthly bill would be about $125 with a $30 service charge. No big

3
★★★★★

My husband and I just had the WORST experience with this company. We called and asked to cancel our cable tv and up our internet speed. They told us over the phone that our monthly bill would be about $125 with a $30 service charge. No big

.

I sign up for 6 months for 19.99 then after six months my rate went up to $62. Really??? I called and they said, unfortunately that what we have right now, take it or lose it.\r
SO GUESS WHAT? I LEFT!!

3
★★★★★

I sign up for 6 months for 19.99 then after six months my rate went up to $62. Really??? I called and they said, unfortunately that what we have right now, take it or lose it.\r
SO GUESS WHAT? I LEFT!!

.

horrible company ,worst in terms of customer care

3
★★★★★

horrible company ,worst in terms of customer care

.

I have been a Comcast customer for years both as a residential customer and small business. Rates are very competitive when you compare apples to apples with the alternatives (phone, internet, and cable TV). Channel selection and

3
★★★★★

I have been a Comcast customer for years both as a residential customer and small business. Rates are very competitive when you compare apples to apples with the alternatives (phone, internet, and cable TV). Channel selection and

.

I agree that people have a right to choose what they pay with Comcast; though I feel it is pathetic that you have to call every 6 months or so and threaten to leave in order to prevent your rate from doubling, or even tripling. It's unfortunate that this monopoly of cable internet and television service has been allowed to enter markets without competition from anyone selling the same service. There is an arrogance created by this situation... demonstrated by the games played by them.

It's also quite telling that someone working for the company would actually call a customer of any time "thoughtless" and/or "unintelligent". In my world, we look at dissatisfied customers as our best friends because they tell us what we need to hear to improve. I would never dream of insulting them for caring.

1
★★☆☆☆

I agree that people have a right to choose what they pay with Comcast; though I feel it is pathetic that you have to call every 6 months or so and threaten to leave in order to prevent your rate from doubling, or even tripling. It's unfortunate that this monopoly of cable internet and television service has been allowed to enter markets without competition from anyone selling the same service. There is an arrogance created by this situation... demonstrated by the games played by them.

It's also quite telling that someone working for the company would actually call a customer of any time "thoughtless" and/or "unintelligent". In my world, we look at dissatisfied customers as our best friends because they tell us what we need to hear to improve. I would never dream of insulting them for caring.

.

pay no attention to "mercurman"'s scathing, half-thought out review.

I have been an employee of comcast for years, let me tell you some inside info to shed some light on Comcast and how they do business.

* comcast has NO contracts. you are allowed to change or cancel your services at ANY time. Unlike most all other cable/internet/phone companies, you are not required to sign a contract and forced to keep services or pay a price that doesnt work for you.

* when your introductory promotion rolls off, your allowed to change services to lower your price or upgrade to qualify for another promotion. Sometimes even if you have a promotional price for services, you can change to a different promotion or get "specials" for additional add-ons (premium channels, higher speed internet) even if you already have a promotion! This obviously is subject to availability and qualifications.

*comcast has a 100% money back guarantee for the first 30 days. Dont like it, want to change it, something comes up? if you change your mind or cancel within the first 30 days you'll get all your money back. Guaranteed.

bottom line: you get to choose what you pay. Get the service that works best for you at the price that works for you. Can change it at any time. You are the customer, and you get to decide what services you want at the price that works for you. you are never locked into anything you dont want.

Mercurman wrote a poor, thoughtless and unintelligent review. Of course, Comcast isnt for everyone. But obviously we tried to make it right by offering him an additional promotion after his first rolled off to make up for the difference in price. He also wasnt forced to keep the service at 24.99, he could have gotten all his money back by returning the modem back. In my honest opinion as an employee, what he describes doesnt match up at all to our actual company policies. Firstly, there is no direct number for any of our local office's. Only employees can directly contact local offices. Secondly, we cannot add on his promotion until he actually picks up the modem in person at the office. What it sounds like is he went into the office AFTER the promotion expired and was no longer available. If we told him we couldnt do the 19.99 promotion, its because we really cant. If the promo was still available, a supervisor could very easily add on the correct price. We record all calls that are made. We very regularly pull past calls to verify the promotion offered is applied to the account every time a customer calls in with something different on their bill. Obviously, if we promised it and its available, were going to fix it. Plain and simple.

2
★★★★★

pay no attention to "mercurman"'s scathing, half-thought out review.

I have been an employee of comcast for years, let me tell you some inside info to shed some light on Comcast and how they do business.

* comcast has NO contracts. you are allowed to change or cancel your services at ANY time. Unlike most all other cable/internet/phone companies, you are not required to sign a contract and forced to keep services or pay a price that doesnt work for you.

* when your introductory promotion rolls off, your allowed to change services to lower your price or upgrade to qualify for another promotion. Sometimes even if you have a promotional price for services, you can change to a different promotion or get "specials" for additional add-ons (premium channels, higher speed internet) even if you already have a promotion! This obviously is subject to availability and qualifications.

*comcast has a 100% money back guarantee for the first 30 days. Dont like it, want to change it, something comes up? if you change your mind or cancel within the first 30 days you'll get all your money back. Guaranteed.

bottom line: you get to choose what you pay. Get the service that works best for you at the price that works for you. Can change it at any time. You are the customer, and you get to decide what services you want at the price that works for you. you are never locked into anything you dont want.

Mercurman wrote a poor, thoughtless and unintelligent review. Of course, Comcast isnt for everyone. But obviously we tried to make it right by offering him an additional promotion after his first rolled off to make up for the difference in price. He also wasnt forced to keep the service at 24.99, he could have gotten all his money back by returning the modem back. In my honest opinion as an employee, what he describes doesnt match up at all to our actual company policies. Firstly, there is no direct number for any of our local office's. Only employees can directly contact local offices. Secondly, we cannot add on his promotion until he actually picks up the modem in person at the office. What it sounds like is he went into the office AFTER the promotion expired and was no longer available. If we told him we couldnt do the 19.99 promotion, its because we really cant. If the promo was still available, a supervisor could very easily add on the correct price. We record all calls that are made. We very regularly pull past calls to verify the promotion offered is applied to the account every time a customer calls in with something different on their bill. Obviously, if we promised it and its available, were going to fix it. Plain and simple.

.

I saw an ad for Comcast high speed internet for $19.95 for six months. I called and signed up for it, and I asked if I could pick up the self-install kit locally instead of waiting for it to ship. I was told thta I could, and I was given the local address of where I could pick it up. Not fully trusting Comcast, I also called the local office directly and asked them if I could pick up the kit that day and still get the offer. I was told that I could, and once again I was told where to go to get the kit. I went to the local office and while I was picking up my modem and the kit I asked them TWICE to verify on their system that I was signed up for $19.95 for SIX months, and TWICE he verified in their system that I was. When I got my fist bill it showed $24.95 for FOUR months!! I called Comcast and explianed the story above. They flatly refused to do ANYTHING! I was told that their system showed $24.95 for four months and that was that. I am canceling my "replacement" offer today (two months early), and they have lost a customer for LIFE!! I hope that the extra $5 a month for two months was worth losing a customer for life for, but obviously for them it is!

0
★☆☆☆☆

I saw an ad for Comcast high speed internet for $19.95 for six months. I called and signed up for it, and I asked if I could pick up the self-install kit locally instead of waiting for it to ship. I was told thta I could, and I was given the local address of where I could pick it up. Not fully trusting Comcast, I also called the local office directly and asked them if I could pick up the kit that day and still get the offer. I was told that I could, and once again I was told where to go to get the kit. I went to the local office and while I was picking up my modem and the kit I asked them TWICE to verify on their system that I was signed up for $19.95 for SIX months, and TWICE he verified in their system that I was. When I got my fist bill it showed $24.95 for FOUR months!! I called Comcast and explianed the story above. They flatly refused to do ANYTHING! I was told that their system showed $24.95 for four months and that was that. I am canceling my "replacement" offer today (two months early), and they have lost a customer for LIFE!! I hope that the extra $5 a month for two months was worth losing a customer for life for, but obviously for them it is!

 

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