Blind Man

★★★☆☆

About Blind Man

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  • Venetian Blinds

Home & Garden

Home & Garden
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Alabama Venetian Blind Co

8220 Dunnavant Rd Leeds, AL

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Custom Blinds & Shutters

4582 Trussville Clay Rd Trussville, AL

3.2222 9
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Horrible customer service. I haven't even seen the quality of blinds yet, but if it's anything like their customer service, I'm in trouble. I ordered my blinds 6 weeks ago and was promised they would be installed on a specific date. Now, two days before they're supposed to install them, it turns out my order hasn't been processed yet. I get a little mad and threaten to withdraw my order, and magically, they'll be ready by tomorrow, but can't be installed for another week or so. Now I get to drive all the way to Linden to pick them up from the "factory" and install them myself. Maybe your luck will be better.

1
★☆☆☆☆

Horrible customer service. I haven't even seen the quality of blinds yet, but if it's anything like their customer service, I'm in trouble. I ordered my blinds 6 weeks ago and was promised they would be installed on a specific date. Now, two days before they're supposed to install them, it turns out my order hasn't been processed yet. I get a little mad and threaten to withdraw my order, and magically, they'll be ready by tomorrow, but can't be installed for another week or so. Now I get to drive all the way to Linden to pick them up from the "factory" and install them myself. Maybe your luck will be better.

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I called The Blindman & a few of their competitors when I was looking into getting blinds in my new home. I was in a hurry to get them ordered & installed because I had company coming into town. I talked to a guy that works for The Blindman who does bids for them. I asked him if he could come out the next morning as early as possible so I could meet with him before I went to work. He did. He was very pleasent to deal with, he gave me all my options & told me his opinion when I asked. He was very educated on the products & prices. I was so pleased with his attitude, honesty & the product that I placed my order that morning. He also told me they were running a coupon but it hadn't mailed out yet but he gave me the discounted price anyways! The price was about $300 cheaper than others prices! He said it would be a couple of weeks until they could install. I asked if I could pay extra to have them rushed & installed this week. He said he would do what he could. Another Blindman employee came out that Friday night at 7 or 8 pm to install my blinds (& he was SO fast) just so I could have them in by saturday when my company arrived. They didn't charge me any extra for this either. I was so pleased with their customer service. My blinds are beautiful & I love them. I would highly recommend The Blindman to everyone.

2
★★★★★

I called The Blindman & a few of their competitors when I was looking into getting blinds in my new home. I was in a hurry to get them ordered & installed because I had company coming into town. I talked to a guy that works for The Blindman who does bids for them. I asked him if he could come out the next morning as early as possible so I could meet with him before I went to work. He did. He was very pleasent to deal with, he gave me all my options & told me his opinion when I asked. He was very educated on the products & prices. I was so pleased with his attitude, honesty & the product that I placed my order that morning. He also told me they were running a coupon but it hadn't mailed out yet but he gave me the discounted price anyways! The price was about $300 cheaper than others prices! He said it would be a couple of weeks until they could install. I asked if I could pay extra to have them rushed & installed this week. He said he would do what he could. Another Blindman employee came out that Friday night at 7 or 8 pm to install my blinds (& he was SO fast) just so I could have them in by saturday when my company arrived. They didn't charge me any extra for this either. I was so pleased with their customer service. My blinds are beautiful & I love them. I would highly recommend The Blindman to everyone.

Pros: Fast & Friendly

Cons: None

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We ordered some shutters from another company about 6 years ago and did'nt know what we were missing until we ordered from The Blindman. The quallity of their workmanship put our other shutters to shame.
The Blindman came highly recommended from a friend of ours, and we would recommend them to all of our friends as well.
They even helped us with the repairs on our old shutters that we couldnt seem to get the other company to service.
Their price was reasonable and the product was impeccable. I only wish they did car repair....

2
★★★★★

We ordered some shutters from another company about 6 years ago and did'nt know what we were missing until we ordered from The Blindman. The quallity of their workmanship put our other shutters to shame.
The Blindman came highly recommended from a friend of ours, and we would recommend them to all of our friends as well.
They even helped us with the repairs on our old shutters that we couldnt seem to get the other company to service.
Their price was reasonable and the product was impeccable. I only wish they did car repair....

Pros: They go the extra mile.

Cons: They only do window coverings

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When I ordered my shutters I was promised they would be installed in 4-6 weeks. 13 weeks later, I only have 2 of my 5 shutters installed. I have had such the run around with this company, it is insane. I have heard every excuse in the book... "Your order got lost in the shuffle." (Really? With this economy- you lost my order of $2600?). "We don't have the right size wood in stock." Really? When you took my order 13 weeks ago, with my 1/2 deposit maybe you should have ordered the wood to make them. The only time I would get any info. about my order was if I called them. Terrible customer service. I will never use them again!

0
★☆☆☆☆

When I ordered my shutters I was promised they would be installed in 4-6 weeks. 13 weeks later, I only have 2 of my 5 shutters installed. I have had such the run around with this company, it is insane. I have heard every excuse in the book... "Your order got lost in the shuffle." (Really? With this economy- you lost my order of $2600?). "We don't have the right size wood in stock." Really? When you took my order 13 weeks ago, with my 1/2 deposit maybe you should have ordered the wood to make them. The only time I would get any info. about my order was if I called them. Terrible customer service. I will never use them again!

Pros: Good color stain match

Cons: The worst customer service

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I dropped off a blackout shade at the Springville, Utah Blind Man fabrication facility 8/10/2009. The repair was completed and the shade/blind was ready to pick up the following morning 8/11/2009.
This was our only repair needed on a house full of blinds that is now 4 years old. Good quality product and good customer service Blind Man !!!!!!!!

2
★★★★★

I dropped off a blackout shade at the Springville, Utah Blind Man fabrication facility 8/10/2009. The repair was completed and the shade/blind was ready to pick up the following morning 8/11/2009.
This was our only repair needed on a house full of blinds that is now 4 years old. Good quality product and good customer service Blind Man !!!!!!!!

Pros: Overnight repair

Cons: none

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Let me warn you about The Blind Man, so you won't be as frustrated as I am. My main problem is with their customer service, although I haven't been very impressed by their blinds either.

First, After we ordered our blinds, they assured us that they would get them to us in no more than 2 weeks. After 2 1/2 weeks had passed, we called and found that some of the blinds we ordered they didn't have at the factory and were waiting on materials to arrive. Understandable, but still - why didn't they call me?

Two weeks after that, we were still waiting and had not heard back. I called and they said they would install some of our blinds, but that the others were still waiting on materials. Again, why didn't someone call?

In addition to that, the install guys only work Monday - Thursday. So if your blinds have problems on Thursday night like mine did (the bracket at the top of the blinds broke), don't expect anyone to even schedule an appointment until Monday -- if they call you back at all.

0
★☆☆☆☆

Let me warn you about The Blind Man, so you won't be as frustrated as I am. My main problem is with their customer service, although I haven't been very impressed by their blinds either.

First, After we ordered our blinds, they assured us that they would get them to us in no more than 2 weeks. After 2 1/2 weeks had passed, we called and found that some of the blinds we ordered they didn't have at the factory and were waiting on materials to arrive. Understandable, but still - why didn't they call me?

Two weeks after that, we were still waiting and had not heard back. I called and they said they would install some of our blinds, but that the others were still waiting on materials. Again, why didn't someone call?

In addition to that, the install guys only work Monday - Thursday. So if your blinds have problems on Thursday night like mine did (the bracket at the top of the blinds broke), don't expect anyone to even schedule an appointment until Monday -- if they call you back at all.

Pros: Price, I suppose

Cons: Customer service

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These blinds aremade of the finest materials. they belong in castles. they give your home so much more value. I live alone and work in my garden and I just love to look up at my very expensive looking blinds. It's a treat I give myself. And it keeps on giving! The blindman did a terrific job! watch out sam walton!

2
★★★★★

These blinds aremade of the finest materials. they belong in castles. they give your home so much more value. I live alone and work in my garden and I just love to look up at my very expensive looking blinds. It's a treat I give myself. And it keeps on giving! The blindman did a terrific job! watch out sam walton!

Pros: goodlooking owners

Cons: the owner has not asked me out yet

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I don't know what the other reviewer is talking about. My parents bought Blindman blinds over 10 years ago and haven't had any major problems with them. The few minor problems (blinds won't tilt, valence clips breaking) they've had with them, have been promptly fixed with no hassle or charge to my parents. I'm currently building my first home with my husband, and we won't buy anything but Blindman product. They really are the best on the market.

2
★★★★★

I don't know what the other reviewer is talking about. My parents bought Blindman blinds over 10 years ago and haven't had any major problems with them. The few minor problems (blinds won't tilt, valence clips breaking) they've had with them, have been promptly fixed with no hassle or charge to my parents. I'm currently building my first home with my husband, and we won't buy anything but Blindman product. They really are the best on the market.

Pros: Quality for a great price!

Cons: I have nothing...

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Keep your eye on the Blind Man, especially the owner, who was a main player in the following tale. First, the bad: The blinds were the wrong brand, the wrong color, and were installed weeks after the promised delivery date. Now for the worse: The blinds began to break after a few months. The Blind Man dutifully fixed the blinds about every 3 months for a year. Then the warranty expired. Of course, the blinds continued to fail until every last one of them became inoperable. Already out several thousand dollars to install about 50 blinds in the first place, we were forced to fix the blinds ourselves now, which cost several hundred dollars more. I hope now you can see the Blind Man for what they truly are.

0
★☆☆☆☆

Keep your eye on the Blind Man, especially the owner, who was a main player in the following tale. First, the bad: The blinds were the wrong brand, the wrong color, and were installed weeks after the promised delivery date. Now for the worse: The blinds began to break after a few months. The Blind Man dutifully fixed the blinds about every 3 months for a year. Then the warranty expired. Of course, the blinds continued to fail until every last one of them became inoperable. Already out several thousand dollars to install about 50 blinds in the first place, we were forced to fix the blinds ourselves now, which cost several hundred dollars more. I hope now you can see the Blind Man for what they truly are.

Pros: Initial price

Cons: Poor quality, poor service, long-term cost and frustration

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