I have never had a bad experience here, I have lived in the valley for quite some time. I always go to Ted Wiens and they are far better than the previous shop I was going to. I feel sorry for people who got bad service, maybe it was the representative they spoke to? Anyways, always good service, I am a regular.
Our experience was very similar to others I have read here, so I know they are telling the truth.
My wife and I arrived in Las Vegas in Feb 2011. We had driven in from the east coast, and needed a front end alignment of our 2006 Scion X-B. The manager at Jiffy Lube recommended Ted Wiens. Our first visit went smoothly.
The problem started with our second visit. I had just purchased a 14 year old Mercury Sable with 79,000 miles on it to use as a second car. Since my initial experience with Ted Wiens had gone well. I decided to go back for a wheel alignment for the Mercury. I left the car with them and went for some lunch. About an hour later, the manager phoned me and said that he had my "estimate". This surprised me, since I already knew their price for a wheel alignment. What was this "estimate" that he was referring to ? When I returned to the shop, he gave me the "bad news". He said he could not do a wheel alignment for my car because both front wheel bearings and the inner tie rod were bad. The price to fix it ? $600. But, that wasn't all.
I had also asked him to fix my A/C which was blowing warm air (a real problem in Nevada). He told me it would cost $253 for him to recharge my A/C and to add dye to determine where the leak was coming from. He said that, depending on the source of the problem, the final cost to repair the A/C could run as high as $1500.
In addition, he also did a complete diagnostic of my car (which I never asked for) and presented me with a laundry list of mechanical problems needing attention. The more serious ones were circled in red, while the less serious ones were circled in black. After recovering from my initial shock, I thanked him and decided to go for a second opinion. Something just didn't smell right about this. He charged me $19 for his services (which was surprisingly low), and I said good-bye.
I stopped at Tire Works a short distance away on Flamingo to see if they would reach the same conclusion as Ted Wiens about my front end. I didn't tell them about my prior experience with Ted Wiens. I just asked them for a wheel alignment. Well, lo and behold, they had no problem doing a wheel alignment on my Mercury. I asked if they had noticed any play in my front end. They said if there was too much play they wouldn't have been able to do the alignment. Bingo !! That confirmed my suspicions about Ted Wiens. In addition, Tire Works' price for recharging my A/C was only $169, almost $100 less than Ted Wiens. It was at that point I realized that Ted Wiens had tried to rip me off in a very big way. Fortunately, I wasn't born yesterday, so they failed.
This was the most blatant attempt to pad an auto repair bill that I have ever experienced in my 40 years as a car owner, and that's saying alot. The manager at Ted Wiens tried to take advantage of the fact that I had come in with an older car which I had just purchased, and so I didn't really know the repair history of the vehicle. Under those circumstances, he figured he could sucker me into doing some unnecessary repairs. He tried to turn a $70 alignment into a $600 alignment. He ended up losing both the $70, as well as any future business I might have given him. I am certain the front end is OK because I had a third mechanic take a look at it after Tire Works to verify that the alignment is holding.
Based upon my experience, I would recommend avoiding Ted Wiens, especially if you have an older car. Although my review only applies to the Ted Wiens located on S. Fort Apache Ave near Flamingo, it appears that many people have had similar experiences at other Ted Wiens located throughout the Las Vegas area.