Tire Works Total Car Care

★★☆☆☆
Not Your Typical Tire & Automotive Service Company
  • 9590 W Tropicana Ave

    Las Vegas, NV 89147

    Map & Directions
  • 702-732-1900

Automotive

Automotive
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I've been to this Tire Works location for my tires and liked the service. When one of my rim cracked. I called VW for a price on the rim and I was quoted $350. On my way to VW dealership to buy the rim I passed by Tire Works. I stopped in to see if they sell rims.
Mark at the front desk helped me. He called dealerships and realized the rims were low in supply. Taking up to 7 day for delivery. Than he called a few local shops. While waiting for local shops to call back & confirm a match on my rim. Mark show me another option of buying rims that were in stock that did NOT match my rims. I made it clear to him my car is a special edition and I want the same rims that matched. Once he located my rim I was giving an estimate invoice and I put a deposit down. The price for the rim was the same as VW dealership $350. No savings there! But they are located close to my house. Convenient !

After I got home & read the estimate again I realize it said (USED) in the description of the rim. I went back to the shop and asked Mark about the (USED) rim. He said "you made it clear that you want the same rim that came with the car. They are new!" He said his finger must have typed in the wrong key (Pointing at the register). I kept pressing about (USED) rim on the description of the estimate invoice. He came up with every lie he can think of. For example...It will be NEW when it arrive to the shop, The rim is from the manufacture and they would work just fine. And when the rim come in it will be in a box. New & Seal!

I insisted on my deposit back again. He told me I can come look at them when they come in before they put them on my car to ensure the rim is new. I asked if I can to talk to the place that the rim is coming from to ensure NEW rim is what I am getting. Mark called Hub Cap Annie. I talk to the guy he said the rim I am getting is coming from the manufacture and is LIKE NEW. There maybe only be a few things wrong with it. OK....That is refurbish NOT new. I insisted on my deposit back so I can go to VW. Mark offered me a discount of $70. Since I cannot trust them I took my car to VW.

1
★☆☆☆☆

I've been to this Tire Works location for my tires and liked the service. When one of my rim cracked. I called VW for a price on the rim and I was quoted $350. On my way to VW dealership to buy the rim I passed by Tire Works. I stopped in to see if they sell rims.
Mark at the front desk helped me. He called dealerships and realized the rims were low in supply. Taking up to 7 day for delivery. Than he called a few local shops. While waiting for local shops to call back & confirm a match on my rim. Mark show me another option of buying rims that were in stock that did NOT match my rims. I made it clear to him my car is a special edition and I want the same rims that matched. Once he located my rim I was giving an estimate invoice and I put a deposit down. The price for the rim was the same as VW dealership $350. No savings there! But they are located close to my house. Convenient !

After I got home & read the estimate again I realize it said (USED) in the description of the rim. I went back to the shop and asked Mark about the (USED) rim. He said "you made it clear that you want the same rim that came with the car. They are new!" He said his finger must have typed in the wrong key (Pointing at the register). I kept pressing about (USED) rim on the description of the estimate invoice. He came up with every lie he can think of. For example...It will be NEW when it arrive to the shop, The rim is from the manufacture and they would work just fine. And when the rim come in it will be in a box. New & Seal!

I insisted on my deposit back again. He told me I can come look at them when they come in before they put them on my car to ensure the rim is new. I asked if I can to talk to the place that the rim is coming from to ensure NEW rim is what I am getting. Mark called Hub Cap Annie. I talk to the guy he said the rim I am getting is coming from the manufacture and is LIKE NEW. There maybe only be a few things wrong with it. OK....That is refurbish NOT new. I insisted on my deposit back so I can go to VW. Mark offered me a discount of $70. Since I cannot trust them I took my car to VW.

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.

Don't Trust Them. Selling USED parts for the price of NEW. \r
\r
I've been to this Tire Works location for my tires and liked the service. \r
When one of my rim cracked. I called VW for a price on the rim and I was quoted $350. On my way

3
★★★★★

Don't Trust Them. Selling USED parts for the price of NEW. \r
\r
I've been to this Tire Works location for my tires and liked the service. \r
When one of my rim cracked. I called VW for a price on the rim and I was quoted $350. On my way

.

Horrible customer service!

THE STORY
Got a flat on my Tire Works purchased tires. I called ahead about the flat warranty and mysteriously they had no record of my initial ~$1000 purchase in their system (which is needed to cover the repair). I had to call the original store myself to track it down (because the location nearest my house didn't offer to). The manager at the purchase location confirmed with me on the phone that all my tires were under warranty and they would fix a flat for free at any Tire Works. He agreed to my request to call the store nearest me and let them know since it wasn't in their system (curiously, the record of my purchase was in his system).

Anyhow, I drove to the closer Tire Works and found the place near empty (that should have been a sign) with a twenty-something counter representative who looked like he was high and who didn't have a clue about my situation (even though the manager from the other store had called ahead). After explaining myself (twice), he had to call the manager over who finally conceded to the flat repair as he had taken the call from the other store (but had not shared it with his counter staff).

I pull my car around as instructed and a tech in the shop takes my tire off, looks at the puncture and says he can fix it. I tell him I'm running next door for a sandwich and I'll be right back while he finishes the repair. Ten (10) minutes later I walk back only to be told (by the high guy) they could not fix my tire but (suddenly) I had to buy a new one.

Perplexed and I felt like the whole approach was feeling shady to me because ten (10) minutes ago they could fix it and now they cant. I said so and asked for a copy of the warranty language so I could see the details on flat repair policy. The high guys goes inside and out comes the manager with a ""what do you want"" attitude (because that's all he said). I explained to him what happened and asked again to see a copy of the warranty on flats. I asked AGAIN and he begrudgingly walks back inside to get me a copy. He walks back out, hands me the warranty and simply walks back inside without a word of concern.

After reading the content of the warranty I went back in and reviewed it with with the manager who newly explained to me that in actuality I did NOT have a warranty at all and so any language on repair or warranty meant nothing. Feeling completely confused and taken advantage of I ask him why - without a warranty - were they going to fix my tire in the first place. He has no answer. I told him the whole experience felt like they were trying to get me in to fix a flat only to sell me a tire... and that there was no flat warranty at all. Why they can fix it / we can't fix it flip-flop? He has no answer. He acts completely indifferent and makes several condescending remarks to my questions. Seeing we were getting nowhere I get the corporate phone number and leave.

As I drove away I found myself wondering how a company places a person in charge (a manager) with absolutely no skills in dealing with a customer other than the skill to make things markedly worse. I immediately called the corporate office hoping to let them know about what happened.

A swift three hours later the corporate customer service person calls me back with the excuse that she couldn't return my call sooner because she was in meetings all day and had not actually received the message until some two hours after I had initially called. I mused to myself if any of the meetings she attended during my three hour wait for customer service were about the importance of PROMPT customer service?

I didn't want anything from them. Told her my story and that was it.

0
★☆☆☆☆

Horrible customer service!

THE STORY
Got a flat on my Tire Works purchased tires. I called ahead about the flat warranty and mysteriously they had no record of my initial ~$1000 purchase in their system (which is needed to cover the repair). I had to call the original store myself to track it down (because the location nearest my house didn't offer to). The manager at the purchase location confirmed with me on the phone that all my tires were under warranty and they would fix a flat for free at any Tire Works. He agreed to my request to call the store nearest me and let them know since it wasn't in their system (curiously, the record of my purchase was in his system).

Anyhow, I drove to the closer Tire Works and found the place near empty (that should have been a sign) with a twenty-something counter representative who looked like he was high and who didn't have a clue about my situation (even though the manager from the other store had called ahead). After explaining myself (twice), he had to call the manager over who finally conceded to the flat repair as he had taken the call from the other store (but had not shared it with his counter staff).

I pull my car around as instructed and a tech in the shop takes my tire off, looks at the puncture and says he can fix it. I tell him I'm running next door for a sandwich and I'll be right back while he finishes the repair. Ten (10) minutes later I walk back only to be told (by the high guy) they could not fix my tire but (suddenly) I had to buy a new one.

Perplexed and I felt like the whole approach was feeling shady to me because ten (10) minutes ago they could fix it and now they cant. I said so and asked for a copy of the warranty language so I could see the details on flat repair policy. The high guys goes inside and out comes the manager with a ""what do you want"" attitude (because that's all he said). I explained to him what happened and asked again to see a copy of the warranty on flats. I asked AGAIN and he begrudgingly walks back inside to get me a copy. He walks back out, hands me the warranty and simply walks back inside without a word of concern.

After reading the content of the warranty I went back in and reviewed it with with the manager who newly explained to me that in actuality I did NOT have a warranty at all and so any language on repair or warranty meant nothing. Feeling completely confused and taken advantage of I ask him why - without a warranty - were they going to fix my tire in the first place. He has no answer. I told him the whole experience felt like they were trying to get me in to fix a flat only to sell me a tire... and that there was no flat warranty at all. Why they can fix it / we can't fix it flip-flop? He has no answer. He acts completely indifferent and makes several condescending remarks to my questions. Seeing we were getting nowhere I get the corporate phone number and leave.

As I drove away I found myself wondering how a company places a person in charge (a manager) with absolutely no skills in dealing with a customer other than the skill to make things markedly worse. I immediately called the corporate office hoping to let them know about what happened.

A swift three hours later the corporate customer service person calls me back with the excuse that she couldn't return my call sooner because she was in meetings all day and had not actually received the message until some two hours after I had initially called. I mused to myself if any of the meetings she attended during my three hour wait for customer service were about the importance of PROMPT customer service?

I didn't want anything from them. Told her my story and that was it.

.

Horrible customer service!

THE STORY
Got a flat on my Tire Works purchased tires. I called ahead about the flat warranty and mysteriously they had no record of my initial ~$1000 purchase in their system (which is needed to cover the repair). I had to call the original store myself to track it down (because the location nearest my house didn't offer to). The manager at the purchase location confirmed with me on the phone that all my tires were under warranty and they would fix a flat for free at any Tire Works. He agreed to my request to call the store nearest me and let them know since it wasn't in their system (curiously, the record of my purchase was in his system).

Anyhow, I drove to the closer Tire Works and found the place near empty (that should have been a sign) with a twenty-something counter representative who looked like he was high and who didn't have a clue about my situation (even though the manager from the other store had called ahead). After explaining myself (twice), he had to call the manager over who finally conceded to the flat repair as he had taken the call from the other store (but had not shared it with his counter staff).

I pull my car around as instructed and a tech in the shop takes my tire off, looks at the puncture and says he can fix it. I tell him I'm running next door for a sandwich and I'll be right back while he finishes the repair. Ten (10) minutes later I walk back only to be told (by the high guy) they could not fix my tire but (suddenly) I had to buy a new one.

Perplexed and I felt like the whole approach was feeling shady to me because ten (10) minutes ago they could fix it and now they cant. I said so and asked for a copy of the warranty language so I could see the details on flat repair policy. The high guys goes inside and out comes the manager with a "what do you want" attitude (because that's all he said). I explained to him what happened and asked again to see a copy of the warranty on flats. I asked AGAIN and he begrudgingly walks back inside to get me a copy. He walks back out, hands me the warranty and simply walks back inside without a word of concern.

After reading the content of the warranty I went back in and reviewed it with with the manager who newly explained to me that in actuality I did NOT have a warranty at all and so any language on repair or warranty meant nothing. Feeling completely confused and taken advantage of I ask him why - without a warranty - were they going to fix my tire in the first place. He has no answer. I told him the whole experience felt like they were trying to get me in to fix a flat only to sell me a tire... and that there was no flat warranty at all. Why they can fix it / we can't fix it flip-flop? He has no answer. He acts completely indifferent and makes several condescending remarks to my questions. Seeing we were getting nowhere I get the corporate phone number and leave.

As I drove away I found myself wondering how a company places a person in charge (a manager) with absolutely no skills in dealing with a customer other than the skill to make things markedly worse. I immediately called the corporate office hoping to let them know about what happened.

A swift three hours later the corporate customer service person calls me back with the excuse that she couldn't return my call sooner because she was in meetings all day and had not actually received the message until some two hours after I had initially called. I mused to myself if any of the meetings she attended during my three hour wait for customer service were about the importance of PROMPT customer service?

I didn't want anything from them. Told her my story and that was it.

1
★☆☆☆☆

Horrible customer service!

THE STORY
Got a flat on my Tire Works purchased tires. I called ahead about the flat warranty and mysteriously they had no record of my initial ~$1000 purchase in their system (which is needed to cover the repair). I had to call the original store myself to track it down (because the location nearest my house didn't offer to). The manager at the purchase location confirmed with me on the phone that all my tires were under warranty and they would fix a flat for free at any Tire Works. He agreed to my request to call the store nearest me and let them know since it wasn't in their system (curiously, the record of my purchase was in his system).

Anyhow, I drove to the closer Tire Works and found the place near empty (that should have been a sign) with a twenty-something counter representative who looked like he was high and who didn't have a clue about my situation (even though the manager from the other store had called ahead). After explaining myself (twice), he had to call the manager over who finally conceded to the flat repair as he had taken the call from the other store (but had not shared it with his counter staff).

I pull my car around as instructed and a tech in the shop takes my tire off, looks at the puncture and says he can fix it. I tell him I'm running next door for a sandwich and I'll be right back while he finishes the repair. Ten (10) minutes later I walk back only to be told (by the high guy) they could not fix my tire but (suddenly) I had to buy a new one.

Perplexed and I felt like the whole approach was feeling shady to me because ten (10) minutes ago they could fix it and now they cant. I said so and asked for a copy of the warranty language so I could see the details on flat repair policy. The high guys goes inside and out comes the manager with a "what do you want" attitude (because that's all he said). I explained to him what happened and asked again to see a copy of the warranty on flats. I asked AGAIN and he begrudgingly walks back inside to get me a copy. He walks back out, hands me the warranty and simply walks back inside without a word of concern.

After reading the content of the warranty I went back in and reviewed it with with the manager who newly explained to me that in actuality I did NOT have a warranty at all and so any language on repair or warranty meant nothing. Feeling completely confused and taken advantage of I ask him why - without a warranty - were they going to fix my tire in the first place. He has no answer. I told him the whole experience felt like they were trying to get me in to fix a flat only to sell me a tire... and that there was no flat warranty at all. Why they can fix it / we can't fix it flip-flop? He has no answer. He acts completely indifferent and makes several condescending remarks to my questions. Seeing we were getting nowhere I get the corporate phone number and leave.

As I drove away I found myself wondering how a company places a person in charge (a manager) with absolutely no skills in dealing with a customer other than the skill to make things markedly worse. I immediately called the corporate office hoping to let them know about what happened.

A swift three hours later the corporate customer service person calls me back with the excuse that she couldn't return my call sooner because she was in meetings all day and had not actually received the message until some two hours after I had initially called. I mused to myself if any of the meetings she attended during my three hour wait for customer service were about the importance of PROMPT customer service?

I didn't want anything from them. Told her my story and that was it.

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1 out of 1 people found this review helpful.

.

Screw me once, your fault; screw me twice, my fault.
How many times do you get bitten by a dog before you learn to avoid it?
I can read a book that explains a hot stove will burn me, I don't need to touch it.

1
★☆☆☆☆

Screw me once, your fault; screw me twice, my fault.
How many times do you get bitten by a dog before you learn to avoid it?
I can read a book that explains a hot stove will burn me, I don't need to touch it.

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2 out of 2 people found this review helpful.

.

Tire Works Fort Apache location is horrible. I have had multiple problems with the manager Michael Deaver. If you want to be called honey and taken advantage of this is your place. I went in on 10/21/08 with a squeak in my Jeep. They said it would cost $90 for an hours labor. They lifted my jeep up and Mike with three other guys listened to it and said its your transfer case. We cant rebuild but I got a guy who can. You dont want to have it just fixed because you will be back in one week ""honey"". I told them no thanks, I could not afford that fix. Took my jeep home and in 1.5 hours I (with mechanic history) was able to remove my skid plate and pull my drive shaft. Once the drive shaft was removed the squeek stopped. The noise was not in my transfer case. If anyone of the mechanics would have actually done an hours labor they would have been able to determine where the noise was coming from instead of guessing. I have had problems in the past with them but never like this. I took the drive shaft in, showed them that there ears were wrong and asked for a refund. Mike said the corporate office was closed but they probably would not refund my money. The following Monday I called and he said they would not. I called in to corporate office and was told that I got what I paid for. I asked for another manager and was told there was no one else I could talk to. There was no concern for what had taken place. I logged in to appropriate business website and found that most of their customer complaints go unanswered by Tire Works. Please avoid this place at all costs!!!!

0
★☆☆☆☆

Tire Works Fort Apache location is horrible. I have had multiple problems with the manager Michael Deaver. If you want to be called honey and taken advantage of this is your place. I went in on 10/21/08 with a squeak in my Jeep. They said it would cost $90 for an hours labor. They lifted my jeep up and Mike with three other guys listened to it and said its your transfer case. We cant rebuild but I got a guy who can. You dont want to have it just fixed because you will be back in one week ""honey"". I told them no thanks, I could not afford that fix. Took my jeep home and in 1.5 hours I (with mechanic history) was able to remove my skid plate and pull my drive shaft. Once the drive shaft was removed the squeek stopped. The noise was not in my transfer case. If anyone of the mechanics would have actually done an hours labor they would have been able to determine where the noise was coming from instead of guessing. I have had problems in the past with them but never like this. I took the drive shaft in, showed them that there ears were wrong and asked for a refund. Mike said the corporate office was closed but they probably would not refund my money. The following Monday I called and he said they would not. I called in to corporate office and was told that I got what I paid for. I asked for another manager and was told there was no one else I could talk to. There was no concern for what had taken place. I logged in to appropriate business website and found that most of their customer complaints go unanswered by Tire Works. Please avoid this place at all costs!!!!

Cons: Do not get services paid for.

 

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