Sierra Nevada Spas & Billiards

★☆☆☆☆
  • 9748 S Virginia St C

    Reno, NV 89511

    Cross street: In Reno next to Winco Foods on South Virginia Street In Carson City, next Applebee's on South Carson Street

    Map & Directions
  • 775-851-8901

About Sierra Nevada Spas & Billiards

Categories
Hours
09:00 to 5:30 Tuesday thru Saturday

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This vendor was not very pleasant to work with. I tried to schedule spa repair for a broken spa and I was concerned about it freezing as it was having issues with holding a temperature. When I first called they were very helpful to provide suggestions on what to try to prevent them from having to come out, which I thought was odd that they didn't want my business. When I called back, I scheduled an ""appointment"" where they had to take credit card information but said that the scheduler doesn't come in until 5am so they couldn't tell me which date let alone which timeframe they would be coming to service my spa. When I called back on the date that I had someone stay home all day to wait for the repair, they said they were too busy to come service that day and that they weren't working the next day - which was a friday. So poor communication, poor service. They acted like they didn't really want my business or care about taking care of my concerns. I would never do business with them in the future.

0
★☆☆☆☆

This vendor was not very pleasant to work with. I tried to schedule spa repair for a broken spa and I was concerned about it freezing as it was having issues with holding a temperature. When I first called they were very helpful to provide suggestions on what to try to prevent them from having to come out, which I thought was odd that they didn't want my business. When I called back, I scheduled an ""appointment"" where they had to take credit card information but said that the scheduler doesn't come in until 5am so they couldn't tell me which date let alone which timeframe they would be coming to service my spa. When I called back on the date that I had someone stay home all day to wait for the repair, they said they were too busy to come service that day and that they weren't working the next day - which was a friday. So poor communication, poor service. They acted like they didn't really want my business or care about taking care of my concerns. I would never do business with them in the future.

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just had a very strange experience. they were prompt in repairing my spa, but charged my credit card a very high amount for doing so without warning me or disclosing specifics. i only became of the charge by looking at my credit card bill. no invoice was received. they took my credit card number as a condition of coming to service my spa. when i called this morning to request an invoice, i was treated like it was unheard of to ask for this. they said they'd put something in the mail, but had never asked for my mailing address. i asked if they would fax an invoice and after taking the fax number they hung up on me.

0
★☆☆☆☆

just had a very strange experience. they were prompt in repairing my spa, but charged my credit card a very high amount for doing so without warning me or disclosing specifics. i only became of the charge by looking at my credit card bill. no invoice was received. they took my credit card number as a condition of coming to service my spa. when i called this morning to request an invoice, i was treated like it was unheard of to ask for this. they said they'd put something in the mail, but had never asked for my mailing address. i asked if they would fax an invoice and after taking the fax number they hung up on me.

 

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