Bark Avenue Pets

★★☆☆☆
  • 4175 S Grand Canyon Dr Ste 105

    Las Vegas, NV 89147

    Map & Directions
  • 702-222-2356

About Bark Avenue Pets

Pets & Animals

Pets & Animals
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Jantzen Terry DVM

100 Mills Ave Las Vegas, NM

2.0 1
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This is a very cute pet store with a very good selection of merchandise ..... but the customer service is horrible! I called the store mid afternoon to verify closing time which I was told was 8 p.m. and planned my errands accordingly. I was in need of picking up a christmas gift for my daughter that I saw there earlier in the week. I arrived at the store at 7:35 p.m. to see one of the teenage employees locking up as I walked up to the door. The store hours were very clearly posted on the door and listed 8 p.m. as closing time (as I had been informed by phone earlier). I knocked on the door but was ignored by both teenage employees. I know that they saw me. I could see them inside laughing and talking on their cell phones. While I was standing there trying to get the employees to open the door, another customer and his wife arrived to buy a puppy that they had looked at earlier in the week. Upon informing him that they closed early he called the number on the door. He talked to one of the teenage employees and told her that he was at the door and that he was interested in purchasing a puppy. He was told that he would have to come back tomorrow. When he asked why they closed early and asked to talk to a manager the employee hung up on him. I wonder if the owner of this shop knows that his teenage employees are locking out customers during business hours and loosing him lots of money because they are too lazy to do the job they have been hired for? If I were the owner, I would fire both of these girls on the spot! Save yourself the grief and shop some place else.

1
★★☆☆☆

This is a very cute pet store with a very good selection of merchandise ..... but the customer service is horrible! I called the store mid afternoon to verify closing time which I was told was 8 p.m. and planned my errands accordingly. I was in need of picking up a christmas gift for my daughter that I saw there earlier in the week. I arrived at the store at 7:35 p.m. to see one of the teenage employees locking up as I walked up to the door. The store hours were very clearly posted on the door and listed 8 p.m. as closing time (as I had been informed by phone earlier). I knocked on the door but was ignored by both teenage employees. I know that they saw me. I could see them inside laughing and talking on their cell phones. While I was standing there trying to get the employees to open the door, another customer and his wife arrived to buy a puppy that they had looked at earlier in the week. Upon informing him that they closed early he called the number on the door. He talked to one of the teenage employees and told her that he was at the door and that he was interested in purchasing a puppy. He was told that he would have to come back tomorrow. When he asked why they closed early and asked to talk to a manager the employee hung up on him. I wonder if the owner of this shop knows that his teenage employees are locking out customers during business hours and loosing him lots of money because they are too lazy to do the job they have been hired for? If I were the owner, I would fire both of these girls on the spot! Save yourself the grief and shop some place else.

Pros: good selection

Cons: horrible employees and bad customer service. Unreliable store hours.

 

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