Legacy Urgent Care

★★★★☆
  • 105 N Pecos Rd Ste 111

    Henderson, NV 89074

    Map & Directions
  • 702-263-4555

Health & Medical

Health & Medical
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Simply put: they over billed my insurrance for a service they didn't even provided!\r
I had to pay for way more than I should (15x)!\r
Not to mention, they make me wait in the room for a long long time before the nurse even come in to see

3
★★★★★

Simply put: they over billed my insurrance for a service they didn't even provided!\r
I had to pay for way more than I should (15x)!\r
Not to mention, they make me wait in the room for a long long time before the nurse even come in to see

.

I went to this Urgent Care on 03/04 with my sister because she had a cyst. While I was there I decided to be seen for an infection that I suspected I had. Upon being called back to have my vitals taken I politely refused to step on the scale. For political reasons, I have not been weighed in a doctors office for many years, and understood it as my right to refuse it. This has never been a problem. However at this location I was told I would not be treated unless I was weighed. When I inquired as to why, I was told first because it was law, Mrs. Schleck, the office manager and Doctor's wife, told me it was HIPPA (it is not). Then she told me it was insurance policy and that they would not honor my claim unless I was weighed. I asked for and received a refund. Mrs. Schleck came out of the back area two more times after I was seated and quietly reading to berate me further and insure me that I was wrong and my insurance required me to be weighed. Upon calling my insurance they told me that indeed, no, it was not insurance policy. Mrs. Schleck then called me a liar. I will not go back to this urgent care and would urge any future patients to find another business to patronize.

0
★☆☆☆☆

I went to this Urgent Care on 03/04 with my sister because she had a cyst. While I was there I decided to be seen for an infection that I suspected I had. Upon being called back to have my vitals taken I politely refused to step on the scale. For political reasons, I have not been weighed in a doctors office for many years, and understood it as my right to refuse it. This has never been a problem. However at this location I was told I would not be treated unless I was weighed. When I inquired as to why, I was told first because it was law, Mrs. Schleck, the office manager and Doctor's wife, told me it was HIPPA (it is not). Then she told me it was insurance policy and that they would not honor my claim unless I was weighed. I asked for and received a refund. Mrs. Schleck came out of the back area two more times after I was seated and quietly reading to berate me further and insure me that I was wrong and my insurance required me to be weighed. Upon calling my insurance they told me that indeed, no, it was not insurance policy. Mrs. Schleck then called me a liar. I will not go back to this urgent care and would urge any future patients to find another business to patronize.

Pros: My sister said the doctor was very friendly

Cons: The office manager was rude

 

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