Patchin Pictures

★★★☆☆
  • 3151 S Jones Blvd

    Las Vegas, NV 89146

    Map & Directions
  • 702-240-6777

About Patchin Pictures

Hours
Sun Closed;Mon: 9:00 a.m.-5:30 p.m.;Tue: 9:00 a.m.-5:30 p.m.;Wed: 9:00 a.m.-5:30 p.m.;Thu: 9:00 a.m.-5:30 p.m.;Fri: 9:00 a.m.-5:30 p.m.;Sat: 10:00 a.m.-2:00 p.m.;
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The general manager of Patchin Pictures called me to help resolve the displeasure I felt, noted in my past review on 6/20/10. We had a nice conversation and I felt he was very sincere and cared about my concerns, which I find admirable. It was as he said, "Our mistake as a company was in not communicating the options clearly." I appreciate his attempt to explain his side, noted in his response below, but after we talked, he did learn more from talking with me, as I also learned more from talking to him, and we ended in a "win win" situation. I do wish his company success and feel that they deserve a better review for taking the time to understand the problem and for caring about the quality of his product and services.

4
★★★★☆

The general manager of Patchin Pictures called me to help resolve the displeasure I felt, noted in my past review on 6/20/10. We had a nice conversation and I felt he was very sincere and cared about my concerns, which I find admirable. It was as he said, "Our mistake as a company was in not communicating the options clearly." I appreciate his attempt to explain his side, noted in his response below, but after we talked, he did learn more from talking with me, as I also learned more from talking to him, and we ended in a "win win" situation. I do wish his company success and feel that they deserve a better review for taking the time to understand the problem and for caring about the quality of his product and services.

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I am the general manager of Patchin Pictures, and I would like to comment on Wendy??s negative review. Her order was unique in that her slides came individually mounted in metal frames, and her film was encased in specialty magi-cartridges. We failed in that our customer service representative did not explain about the need for special handling of these particular slides and film, which are very labor intensive. To keep our prices as low as possible, slide scan prices are based on standard 35 mm slides in paper or plastic mounts. Our film transfer prices are based on film on reels, not encased in plastic. Because we had already quoted a price to her, without adding any extra handling, we DID NOT charge extra for handling her uniquely mounted slides and film.

Regarding the DVD master: it is not an ??extra? charge; it is actually part of the itemized price for a film transfer. We separate the DVD price from the transfer price, which makes only the DVD taxable, instead of the whole transfer. This actually saves people money.

Regarding the colors looking "like crap," I have reviewed her transfer. We were as accurate as possible in transferring her film and slides as they are. The transferred slides and film that have faded color are that way because the slides and film are faded. On the ones that are not faded, the colors are rich and clear.

Our mistake as a company was in not communicating the options clearly. We do have options for color correction and special handling. Although we did the special handling at no charge, we did not offer her color correction. I am sure that this communication failure on our part is the real blame for her being dissatisfied. Our prices are very competitive for the high quality work we produce, but in Wendy??s eyes we simply failed to help her understand our service options. I deeply regret her dissatisfaction and would welcome discussing a remedy with her. As of yet, she has not responded to my call regarding this. Given that we have not had an opportunity to address her issues, I believe her one star rating is very unfair. Hers is a unique situation among thousands of very satisfied customers.

5
★★★★★

I am the general manager of Patchin Pictures, and I would like to comment on Wendy??s negative review. Her order was unique in that her slides came individually mounted in metal frames, and her film was encased in specialty magi-cartridges. We failed in that our customer service representative did not explain about the need for special handling of these particular slides and film, which are very labor intensive. To keep our prices as low as possible, slide scan prices are based on standard 35 mm slides in paper or plastic mounts. Our film transfer prices are based on film on reels, not encased in plastic. Because we had already quoted a price to her, without adding any extra handling, we DID NOT charge extra for handling her uniquely mounted slides and film.

Regarding the DVD master: it is not an ??extra? charge; it is actually part of the itemized price for a film transfer. We separate the DVD price from the transfer price, which makes only the DVD taxable, instead of the whole transfer. This actually saves people money.

Regarding the colors looking "like crap," I have reviewed her transfer. We were as accurate as possible in transferring her film and slides as they are. The transferred slides and film that have faded color are that way because the slides and film are faded. On the ones that are not faded, the colors are rich and clear.

Our mistake as a company was in not communicating the options clearly. We do have options for color correction and special handling. Although we did the special handling at no charge, we did not offer her color correction. I am sure that this communication failure on our part is the real blame for her being dissatisfied. Our prices are very competitive for the high quality work we produce, but in Wendy??s eyes we simply failed to help her understand our service options. I deeply regret her dissatisfaction and would welcome discussing a remedy with her. As of yet, she has not responded to my call regarding this. Given that we have not had an opportunity to address her issues, I believe her one star rating is very unfair. Hers is a unique situation among thousands of very satisfied customers.

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Too expensive to transfer slides to .jpgs and 8mm films. They charge .37 per slide and charge added fee for slide holder removal and another fee to put it back in the little slide holder, like 20 cents each. And to top it off, they are too lazy to put the slide back in the cartridges correctly. Way too expensive for film transfer and a whopping extra $40 for it all to be placed on a DVD. Total rip off! The colors look like crap. Very unsatisfied

1
★☆☆☆☆

Too expensive to transfer slides to .jpgs and 8mm films. They charge .37 per slide and charge added fee for slide holder removal and another fee to put it back in the little slide holder, like 20 cents each. And to top it off, they are too lazy to put the slide back in the cartridges correctly. Way too expensive for film transfer and a whopping extra $40 for it all to be placed on a DVD. Total rip off! The colors look like crap. Very unsatisfied

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More about Patchin Pictures

Welcome to your trusted video production and duplication source for families and business since 1996. At Patchin Pictures®, we??ll meet all your video needs, and we??ll do it right. Make your Moving Picture Montage for yourself or as a gift for someone else. Make video promotions for your business. Archive your slides and pictures for your family. Copy or transfer your DVDs, CDs and tapes to share them or save them. Transfer your old 8mm and 16mm films and see them better than ever before. Contact us today, and we??ll be happy to discuss your project with you.

 

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