La Paloma Funeral Svc

★★★☆☆
  • 5450 Stephanie St # 110

    Las Vegas, NV 89122

    Cross street: <p>Stephanie &amp; Russell-Just off I-95 &amp; Russell</p>

    Map & Directions
  • 702-482-7937

2.5 2
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I found La Paloma only because I had to make a quick choice of whom would pick up my husband's remains from the hospital. If there were an option for a negative star rating, I would choose it based on my experience. First of all you walk in, and the, ""Funeral Director"", is a young woman with bright heavy eye makeup, with large streaks of blonde running threw her dark hair, and casually dressed. When she introduces herself, she has a big smile on her face and you think she is planning your cruise vacation. Overlooking the appearance, my nightmare was just beginning. I was informed that from the time I signed the paperwork, through the cremation it would take 3-5 business days. On the 5th business day, I called. No one called me. I learned that they had yet to get the death certificate signed. That meant my husband was still on, ""ice"" for a week. They claimed they were having difficulty getting the death certificate signed. They were so relaxed and the attitude was just nothing they could do to expedite it. I couldn't believe how they were sitting on their hands. I had to put my sorrow aside, get on the phone and accomplish what they could not and would not do. In just a few hours, I myself did La Paloma's job, and got the death certificate signed. I am shocked and dismayed at the service they provided during a difficult time. What an undignified way to treat a family, and to treat the remains. Based on the service I was provided they get a big fat F.

0
★☆☆☆☆

I found La Paloma only because I had to make a quick choice of whom would pick up my husband's remains from the hospital. If there were an option for a negative star rating, I would choose it based on my experience. First of all you walk in, and the, ""Funeral Director"", is a young woman with bright heavy eye makeup, with large streaks of blonde running threw her dark hair, and casually dressed. When she introduces herself, she has a big smile on her face and you think she is planning your cruise vacation. Overlooking the appearance, my nightmare was just beginning. I was informed that from the time I signed the paperwork, through the cremation it would take 3-5 business days. On the 5th business day, I called. No one called me. I learned that they had yet to get the death certificate signed. That meant my husband was still on, ""ice"" for a week. They claimed they were having difficulty getting the death certificate signed. They were so relaxed and the attitude was just nothing they could do to expedite it. I couldn't believe how they were sitting on their hands. I had to put my sorrow aside, get on the phone and accomplish what they could not and would not do. In just a few hours, I myself did La Paloma's job, and got the death certificate signed. I am shocked and dismayed at the service they provided during a difficult time. What an undignified way to treat a family, and to treat the remains. Based on the service I was provided they get a big fat F.

.

We are not residents of Las Vegas, but had a tragic death in our family and La Paloma assisted us during very difficult times. Everyone on their staff were professional, but treated us like they had lost someone dear to them. They did all the mortuary services and handled the transportation to our home state, perfectly. We never felt any sales pressure and have learned their costs are very reasonable. I believe there location and modest facility helps to keep pricing in line, but everything else is conducted in the highest manner.\n

2
★★★★☆

We are not residents of Las Vegas, but had a tragic death in our family and La Paloma assisted us during very difficult times. Everyone on their staff were professional, but treated us like they had lost someone dear to them. They did all the mortuary services and handled the transportation to our home state, perfectly. We never felt any sales pressure and have learned their costs are very reasonable. I believe there location and modest facility helps to keep pricing in line, but everything else is conducted in the highest manner.\n

 

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