Montecito Town Center Dental Group and Orthodontics

★★★★★
  • 7125 N Durango Dr

    Las Vegas, NV 89149

    Map & Directions
  • 702-658-2311

About Montecito Town Center Dental Group and Orthodontics

Categories
  • Dentists
  • Orthodontists
  • Cosmetic Dentistry
Details
  • Shop Online
  • Tooth Veneers
  • Tooth Whitening
Hours
M-Th 8am-7pm, F-Sa 8am-5pm, Su Closed (We are proud to offer select Sunday available by appointments! Our office also is equipped with cone beam computed tomography (CBCT) x-rays.)
Emails
  • smile@montecitotowncenterdental.com
Phones
  • Fax (702-658-8811)
Year Established
  • 2006
Brands
  • The Smile Generation
Services
  • Dental Cleaning
  • Dental Hygiene
  • Cavity Filling
  • Root Canal
  • Bridges

Health & Medical

Health & Medical
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So, I have been a patient here off and on for 5 years. I have to say, the billing practices are borderline criminal as you will consent to one price list that you are shown during the exam and then they attempt to add on additional fees

3
★★★★★

So, I have been a patient here off and on for 5 years. I have to say, the billing practices are borderline criminal as you will consent to one price list that you are shown during the exam and then they attempt to add on additional fees

.

My husband choose this office and I am extremely happy with the care and service provided. We have been going to this office for about 1 1/2 years. This is the best dental care that I have had in about 20 years even though I saw a dentist

3
★★★★★

My husband choose this office and I am extremely happy with the care and service provided. We have been going to this office for about 1 1/2 years. This is the best dental care that I have had in about 20 years even though I saw a dentist

.

I've been a patient here for a couple years, and decided to have my wisdom teeth removed last week. Honestly, it's been the worst experience I've had dealing with a dental office.

Lack of organization, communication with patients and poor customer service was disappointing. I had a SCHEDULED surgery only to sit and wait for over 40 minutes. When I finally grew tired of waiting, I went to the front desk to inquire about the delay. Shortly after the office manager told the front office person to "put them in this room, the patients don't need to hear this". Totally unprofessional and rude.

If it were an organized office and the glucose monitor was required, we could have ran across the street to Smith's and get it while we waited OVER 40 minutes! The office manager then began to blame us for not bringing a glucose monitor (even though I was never told to bring one!) Apparently, the doc's were running behind schedule anyway (never informed of that either). If there was more communication with patients, this would not be an issue. The staff called 3 times prior to appointment and said it was OK NOT to bring monitor. Who schedules a surgery for a diabetic patient who is required to fast all day at 2pm anyway? Those patients are usually scheduled in the morning!

I hope the dentists in this practice realize the poor front office management here and re train the front office manager. She was extremely unprofessional and we are very disappointed in the level of service. Save yourself the grief and look elsewhere.!

1
★☆☆☆☆

I've been a patient here for a couple years, and decided to have my wisdom teeth removed last week. Honestly, it's been the worst experience I've had dealing with a dental office.

Lack of organization, communication with patients and poor customer service was disappointing. I had a SCHEDULED surgery only to sit and wait for over 40 minutes. When I finally grew tired of waiting, I went to the front desk to inquire about the delay. Shortly after the office manager told the front office person to "put them in this room, the patients don't need to hear this". Totally unprofessional and rude.

If it were an organized office and the glucose monitor was required, we could have ran across the street to Smith's and get it while we waited OVER 40 minutes! The office manager then began to blame us for not bringing a glucose monitor (even though I was never told to bring one!) Apparently, the doc's were running behind schedule anyway (never informed of that either). If there was more communication with patients, this would not be an issue. The staff called 3 times prior to appointment and said it was OK NOT to bring monitor. Who schedules a surgery for a diabetic patient who is required to fast all day at 2pm anyway? Those patients are usually scheduled in the morning!

I hope the dentists in this practice realize the poor front office management here and re train the front office manager. She was extremely unprofessional and we are very disappointed in the level of service. Save yourself the grief and look elsewhere.!

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Not a great experience ( except for Janel the hygienist). They like to do things their way without regard to patients wishes. Lots of dentists seem to work there on a part time or rotating business. Don't count on them working with your

3
★★★★★

Not a great experience ( except for Janel the hygienist). They like to do things their way without regard to patients wishes. Lots of dentists seem to work there on a part time or rotating business. Don't count on them working with your

.

Yesterday's visit was my first with this office. My Daughter uses Shadow Mtn & we have both been to Rock Springs so I knew I would be treated well, but I was worried going in as I get VERY nervous due to needles, but yesterday was fabulous Ana, Amos, Dr Radmall & Tina, were ALL so very nice & helpful not once did I get anxious & the Dr was so gentle I did NOT even feel the needle.YAY
Everyone in the office was courteous & smiling. The office was clean & I was taken care of very quickly. I had chosen this office due to location & I am so pleased that I did, I had such a great experience. Thank you to everyone in the office, for making me feel so comfortable & relaxed.

2
★★★★★

Yesterday's visit was my first with this office. My Daughter uses Shadow Mtn & we have both been to Rock Springs so I knew I would be treated well, but I was worried going in as I get VERY nervous due to needles, but yesterday was fabulous Ana, Amos, Dr Radmall & Tina, were ALL so very nice & helpful not once did I get anxious & the Dr was so gentle I did NOT even feel the needle.YAY
Everyone in the office was courteous & smiling. The office was clean & I was taken care of very quickly. I had chosen this office due to location & I am so pleased that I did, I had such a great experience. Thank you to everyone in the office, for making me feel so comfortable & relaxed.

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I really like Dr. Callaway. She is nice, and courteous, and knows her stuff. I had her give me a second opinion on some cracking in my teeth - i was told by another dentist that I needed 9 caps (!) because of aging fillings. I had already had two done by the other dentist (one was ill fitting.) Dr. Callaway could have capitalized on my diagnosis - but she didn't. She told me the truth - I didn't need any more caps - maybe just filling replacements. Thank you Dr. Cari for being so honest. I send my 3 children to her and they all like her. One child has sensitivities to several medications and Dr. Cari was very understanding and careful. She even gave us helpful pointers to prevent TMJ.
When we needed a referral for oral surgery, the staff helped us with that too.
Thanks again Dr. C. We'll be back.

4
★★★★☆

I really like Dr. Callaway. She is nice, and courteous, and knows her stuff. I had her give me a second opinion on some cracking in my teeth - i was told by another dentist that I needed 9 caps (!) because of aging fillings. I had already had two done by the other dentist (one was ill fitting.) Dr. Callaway could have capitalized on my diagnosis - but she didn't. She told me the truth - I didn't need any more caps - maybe just filling replacements. Thank you Dr. Cari for being so honest. I send my 3 children to her and they all like her. One child has sensitivities to several medications and Dr. Cari was very understanding and careful. She even gave us helpful pointers to prevent TMJ.
When we needed a referral for oral surgery, the staff helped us with that too.
Thanks again Dr. C. We'll be back.

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Message from Montecito Town Center Dental Group and Orthodontics

As a dentist in Las Vegas, we offer modern dentistry at an affordable price. We are proud to be your complete Las Vegas dental provider by offering you great specialty services and state-of-the-art equipment, including Orthodontics, same day dental Crowns, Zoom Whitening, Oral Surgery, Wisdom Teeth Extraction, Root Canals, Periodontics, Digital Charts and Digital X-Rays, and more.

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