We do more than craft lenses. We help thousands of people everyday take care of their eyes with eye glasses, frames, contact lenses, and accessories. We provide a convenient way to purchase designer frames and sunglasses, order contacts or get advice on what glasses frames fit your face best; offering discount glasses and frames to fit your budget and your style. Perhaps helping someone find their new favorite designer frames, or adjusting the prescription in a set they already have. Whatever the need, LensCrafters is dedicated to providing the eye glasses, designer frames, discount lenses and general expertise you need to see life fully. It?s what we do. And we do it gladly. Because LensCrafters is the company that loves taking care of your eyes. See what you love. Love what you see. LensCrafters.
Poor quality-Poor customer service
by customer211
Poor quality lenses at a very high price. After just a few months, they get scratched and cracked even with such care taken. The managers Monica and Jennifer are condesending, arrogant and only nice to you when you purchase glasses from them, otherwise they always try to dismiss you. I brought my glasses in for an adjustment, Ann the staff there scratched one of the lenses and I did not find out until after I left the store about 10 minutes later. I called to tell them what happened and Jennifer, a manager there turned around and suggested that I made up the story and I can't bring my glasses back for them to look and if I wanted to have new lenses replaced I have to pay for them at a discounted price and that should be the end of it. As a long time customer with LC, I felt very jaded and was shocked by how these people treat their loyal customer. LC sure had lost my business and I will be spreading the words about them.
Posted 09/25/09
