Desert Locksmiths

★★★☆☆
  • 836 W. 5th St

    Reno, NV 89503

    Map & Directions
  • 775-747-7861

About Desert Locksmiths

Home & Garden

Home & Garden
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I have a tough shed in my backyard and was locked out of it. I called Desert Locksmith to come to my house to determine whether or not they could reproduce a key to unlock it or replace the lock on the shed itself? When the Technician Tina arrived she immediately tried picking the lock to unlock the shed but soon discovered it was already unlocked; she could not get the door open still. She went back to her van and got a small screw driver to remove the 3 screws that were holding the lock in place onto the door. She removed the screws and we both saw that the locking pin was broken and therefore unable to move back when trying to open the door handle; hence why the door could not open. That was the extent of her service she provided to me - removed 3 screws and charged me $75 for it! This company automatically charges what they call a "trip charge" which was $55 in my case and then Tina the tech added a charge of $20 in addition to the $55 to remove 3 screws! I was shocked when I saw the bill for the service she provided. I will never use this company again and I recommend nobody else does either unless you want to be overcharged $75 for a tech from this company to remove 3 screws? They also do not tell you on the telephone when you call them that they automatically charge you what they call a "trip charge". This company is ridiculous in what they charge and should be reported to the Better Business Bureau for failing to state that they automatically charge you a "Trip Charge" when you call them for service! Update - Since posting this I contacted the Manager Benny (who by the way posted the only other review on this site to date - talk about shady and misleading) and she was unwilling to refund me in any way! I was told by her directly that I should have asked about the Trip Charge when I initially called for service; nevermind her mentioning anything afterwards about the outrageous $20 fee I was charged to have 3 screws removed off a broken lock. Apparently the $55 fee I was charged wasn't enough?!.

1
★☆☆☆☆

I have a tough shed in my backyard and was locked out of it. I called Desert Locksmith to come to my house to determine whether or not they could reproduce a key to unlock it or replace the lock on the shed itself? When the Technician Tina arrived she immediately tried picking the lock to unlock the shed but soon discovered it was already unlocked; she could not get the door open still. She went back to her van and got a small screw driver to remove the 3 screws that were holding the lock in place onto the door. She removed the screws and we both saw that the locking pin was broken and therefore unable to move back when trying to open the door handle; hence why the door could not open. That was the extent of her service she provided to me - removed 3 screws and charged me $75 for it! This company automatically charges what they call a "trip charge" which was $55 in my case and then Tina the tech added a charge of $20 in addition to the $55 to remove 3 screws! I was shocked when I saw the bill for the service she provided. I will never use this company again and I recommend nobody else does either unless you want to be overcharged $75 for a tech from this company to remove 3 screws? They also do not tell you on the telephone when you call them that they automatically charge you what they call a "trip charge". This company is ridiculous in what they charge and should be reported to the Better Business Bureau for failing to state that they automatically charge you a "Trip Charge" when you call them for service! Update - Since posting this I contacted the Manager Benny (who by the way posted the only other review on this site to date - talk about shady and misleading) and she was unwilling to refund me in any way! I was told by her directly that I should have asked about the Trip Charge when I initially called for service; nevermind her mentioning anything afterwards about the outrageous $20 fee I was charged to have 3 screws removed off a broken lock. Apparently the $55 fee I was charged wasn't enough?!.

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Desert Locksmiths, are family owned and operated. Have been using their services for over 20 years, and they are always on time and have a very friendly staff. They are very experienced, and have always proven to be spot on. No other Locksmith can compete with them in my opinion.\r\n\r\nThank You.............Brenda

2
★★★★★

Desert Locksmiths, are family owned and operated. Have been using their services for over 20 years, and they are always on time and have a very friendly staff. They are very experienced, and have always proven to be spot on. No other Locksmith can compete with them in my opinion.\r\n\r\nThank You.............Brenda

Pros: on time, knows their stuff, vans are a complete shop

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