East Arkansas Video Inc

★★★★☆
  • 521 N Washington St

    Forrest City, AR 72335

    Map & Directions
  • 870-633-8932

About East Arkansas Video Inc

Hours
Mon-Fri 9am-12pm

Shopping

Shopping
More choices in Forrest City:
Resultset_next

Sanyo Video Components

309 Dillard Forrest City, AR

Resultset_next

Sears Hometown Store

828 North Washington Forrest City, AR

3.5 2
Hi! Sign in to let us know how East Arkansas Video Inc was?
Write a Review
.

I will start this by saying I have done business with this company for 6 years. Customer service has never been great, but that is hard to come by these days. So, I called my payment in as I do every month, not thinking anything of it.

3
★★★★★

I will start this by saying I have done business with this company for 6 years. Customer service has never been great, but that is hard to come by these days. So, I called my payment in as I do every month, not thinking anything of it.

.

I recently had a run-in with east arkansas video. It seems that i was told something by their main headquarters in Little Rock and was told to inquire about it at their Forrest City location. What I got when I inquired about it in Forrest City was pure rudeness. The so-called office manager, Belinda, called me a liar by saying everything I said was "not true" and that the people in Little Rock did not tell me that because it was "untrue". She eventually got frustrated when I did not leave with their simple answers of no, this is not how it is here. I was still upset and wanted to know why the main office would have told me this. She eventually raised her voice at me and told me she would get back to me. When I asked her secretary,the person she referred to when mixing up words that she said I said to confirm her accusations, what I should do, I merely got a hand in my face that cut me off mid-sentence. I will say that I was at least 10 feet away from the hand, but the last time I checked customers were not treated this way. What happened to the customer is always right? In the end she was the one that wound up talking to the main office and relaying "untrue" things regarding what had actually happened. SO for any of you thinking about getting cable, I would definately stick with satellite, and my local phone company for internet service, if possible. It will be well worth it to not have to deal with the idiots working for this company.

0
★☆☆☆☆

I recently had a run-in with east arkansas video. It seems that i was told something by their main headquarters in Little Rock and was told to inquire about it at their Forrest City location. What I got when I inquired about it in Forrest City was pure rudeness. The so-called office manager, Belinda, called me a liar by saying everything I said was "not true" and that the people in Little Rock did not tell me that because it was "untrue". She eventually got frustrated when I did not leave with their simple answers of no, this is not how it is here. I was still upset and wanted to know why the main office would have told me this. She eventually raised her voice at me and told me she would get back to me. When I asked her secretary,the person she referred to when mixing up words that she said I said to confirm her accusations, what I should do, I merely got a hand in my face that cut me off mid-sentence. I will say that I was at least 10 feet away from the hand, but the last time I checked customers were not treated this way. What happened to the customer is always right? In the end she was the one that wound up talking to the main office and relaying "untrue" things regarding what had actually happened. SO for any of you thinking about getting cable, I would definately stick with satellite, and my local phone company for internet service, if possible. It will be well worth it to not have to deal with the idiots working for this company.

Pros: good overall service

Cons: horrible customer service

 

Wait, you're the expert.

If you've been to or used East Arkansas Video Inc, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review